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Lenovo ThinkPad T430i (English) User Guide - Page 153

Troubleshooting computer problems, Diagnosing problems, Troubleshooting

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Chapter 10. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. • "Diagnosing problems" on page 135 • "Troubleshooting" on page 135 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. Notes: • The Lenovo Solution Center program is available only on models preinstalled with the Windows 7 operating system. It also can be downloaded from http://www.lenovo.com/diagnose. • If you are using the Windows Vista or Windows XP operating system, go to http://www.lenovo.com/diagnose for the latest information on diagnostics for your computer. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. To run the Lenovo Solution Center program on the Windows 7 operating system, see "Accessing ThinkVantage applications" on page 14. For additional information, refer to the Lenovo Solution Center help information system. Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative. Troubleshooting If your computer has an error, it typically displays a message or an error code, or a beep sounds when you turn it on. To correct an error, first find the description of the error in the left-hand column of the chart that applies. Then click that description to get a troubleshooting procedure. To make sure that your computer has the features or options that are introduced in the following sections, consult the online help or the list shipped with your computer. Computer stops responding Print these instructions now and keep it with your computer for reference later. If your computer is completely unresponsive (you cannot use the UltraNav pointing device or the keyboard), do the following: © Copyright Lenovo 2012 135

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product overview	19
Locating computer controls, connectors, and indicators	19
Front view	19
Right-side view	21
Left-side view	22
Bottom view	23
Rear view	25
Status indicators	26
Locating important product information	27
Machine type and model label	27
FCC ID and IC Certification number label	28
Certificate of Authenticity label	29
Features	29
Specifications	31
Operating environment	31
ThinkVantage Technologies and other software	32
Accessing ThinkVantage applications	32
ThinkVantage applications	34
Chapter 2. Using your computer	37
Register your computer	37
Frequently asked questions	37
Special keys and buttons	38
Function key combinations	38
Volume and mute buttons	41
Windows key	42
Using the UltraNav pointing device	42
Using the TrackPoint pointing device	43
Using the touch pad	44
Using the UltraNav pointing device and an external mouse	45
Adding the UltraNav icon to the Windows notification area	45
Power management	45
Checking the battery status	45
Using the ac power adapter	45
Charging the battery	46
Maximizing battery life	46
Managing the battery power	47
Power-saving modes	47
Handling the battery	48
Connecting to the network	50
Ethernet connections	50
Wireless connections	50
Using a projector or an external display	54
Changing display settings	54
Connecting a projector or an external monitor	54
Setting up a presentation	57
Using the Extend desktop function	58
Using the NVIDIA Optimus Graphics feature	58
Using audio features	59
Using the integrated camera	59
Using the ThinkLight light feature	60
Using the optical drive	60
Using an ExpressCard module, a flash media card, or a smart card	60
Chapter 3. You and your computer	63
Accessibility and comfort	63
Ergonomic information	63
Adjusting your computer to fit you	64
Accessibility information	65
Traveling with your computer	65
Travel tips	65
Travel accessories	66
Chapter 4. Security	67
Attaching a mechanical lock	67
Using passwords	67
Passwords and sleep mode	67
Typing passwords	67
Power-on password	68
Hard disk passwords	68
Supervisor password	70
Hard disk security	72
Setting the security chip	73
Using the fingerprint reader	74
Notice on deleting data from your hard disk drive or solid state drive	78
Using firewalls	79
Protecting data against viruses	79
Chapter 5. Recovery overview	81
Creating and using recovery media	81
Performing backup and recovery operations	82
Using the Rescue and Recovery workspace	83
Creating and using a rescue medium	84
Reinstalling preinstalled applications and device drivers	85
Solving recovery problems	86
Chapter 6. Replacing devices	87
Static electricity prevention	87
Replacing the battery	87
Replacing the hard disk drive	91
Replacing the keyboard	94
Replacing the memory module	98
Replacing the wireless LAN/WiMAX card	102
Installing and replacing the wireless WAN card	108
Replacing the SIM card	112
Replacing the Ultrabay device	113
Chapter 7. Enhancing your computer	115
Finding ThinkPad options	115
Using the Serial Ultrabay Enhanced feature	115
Performing a hot or a warm swap	115
Installing a secondary hard disk drive	116
ThinkPad port replicators and docking stations	118
Front view	118
Rear view	120
Attaching a ThinkPad port replicator or docking station	122
Detaching a ThinkPad port replicator or docking station	125
Security feature	125
Using the system lock key	126
Chapter 8. Advanced configuration	127
Installing a new operating system	127
Before you begin	127
Installing the Windows 7 operating system	128
Installing device drivers	129
ThinkPad Setup	130
Main menu	131
Config menu	131
Date and Time menu	137
Security menu	138
Startup menu	141
Restart menu	143
Updating your system UEFI BIOS	143
Using system management	144
System management	144
Setting management features	144
Chapter 9. Preventing problems	147
General tips for preventing problems	147
Making sure device drivers are current	148
Taking care of your computer	149
Cleaning the cover of your computer	151
Chapter 10. Troubleshooting computer problems	153
Diagnosing problems	153
Troubleshooting	153
Computer stops responding	153
Spills on the keyboard	154
Error messages	154
Errors without messages	156
Beep errors	157
Memory module problems	157
Networking problems	157
Problems with the keyboard and other pointing devices	159
Problems with the display and multimedia devices	160
Fingerprint reader problems	165
Battery and power problems	165
Problems with drives and other storage devices	169
Software problems	170
Problems with ports and connectors	171
A USB problem	171
A docking station or port replicator problem	171
Chapter 11. Getting support	173
Before you contact Lenovo	173
Getting help and service	173
Using diagnostic programs	174
Lenovo Support Web site	174
Calling Lenovo	174
Purchasing additional services	175
Appendix A. Regulatory information	177
Wireless related information	177
Location of the UltraConnect wireless antennas	178
Locating wireless regulatory notices	179
Export classification notice	179
Electronic emissions notices	179
Federal Communications Commission Declaration of Conformity	179
Industry Canada Class B emission compliance statement	180
European Union - Compliance to the Electromagnetic Compatibility Directive	180
German Class B compliance statement	180
Korea Class B compliance statement	181
Japanese VCCI Class B statement	181
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	181
Lenovo product service information for Taiwan	181
Appendix B. WEEE and recycling statements	183
EU WEEE statements	183
Battery recycling information for Japan	183
Battery recycling information for Brazil	184
Battery recycling information for the United States and Canada	184
Battery recycling information for the European Union	185
Battery recycling information for Taiwan	185
Appendix C. Notices	187

Match case Limit results 1 per page

Chapter 10.

Troubleshooting computer problems

This chapter provides information on what to do if you experience a problem with your computer.

•

“Diagnosing problems” on page 135

•

“Troubleshooting” on page 135

Diagnosing problems

If you experience problems with your computer, use the Lenovo Solution Center program as a starting

point for solving them.

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It

combines diagnostic tests, system information collection, security status, and support information, along

with hints and tips for maximum system performance.

Notes:

•

The Lenovo Solution Center program is available only on models preinstalled with the Windows 7

operating system. It also can be downloaded from http://www.lenovo.com/diagnose.

•

If you are using the Windows Vista or Windows XP operating system, go to

http://www.lenovo.com/diagnose for the latest information on diagnostics for your

computer.

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It

combines diagnostic tests, system information collection, security status, and support information, along

with hints and tips for maximum system performance.

To run the Lenovo Solution Center program on the Windows 7 operating system, see “Accessing

ThinkVantage applications” on page 14.

For additional information, refer to the Lenovo Solution Center help information system.

Note:

If you are unable to isolate and repair the problem yourself after running the program, save and print

the log ﬁles created by the program. You will need the log ﬁles when you speak to a Lenovo technical

support representative.

Troubleshooting

If your computer has an error, it typically displays a message or an error code, or a beep sounds when you

turn it on. To correct an error, ﬁrst ﬁnd the description of the error in the left-hand column of the chart that

applies. Then click that description to get a troubleshooting procedure.

To make sure that your computer has the features or options that are introduced in the following sections,

consult the online help or the list shipped with your computer.

Computer stops responding

Print these instructions now and keep it with your computer for reference later.

If your computer is completely unresponsive (you cannot use the UltraNav pointing device or the keyboard),

do the following:

135