Lenovo ThinkServer RD120 ThinkServer Warranty and Support - Page 27

Types, Warranty, Service, Customer, Replaceable, On-site

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If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your product and the available service. Scheduling of service will depend upon the time of your call, parts availability, and other factors. A warranty period of three (3) years on parts and one (1) year on labor means that Lenovo will provide warranty service without charge for: a. parts and labor during the first year of the warranty period (or a longer period as required by law); and b. parts only, on an exchange basis, in the second and third years of the warranty period. Your Service Provider will charge you for any labor provided in performance of the repair or replacement in the second and third years of the warranty period. Types of Warranty Service 1. Customer Replaceable Unit (″CRU″) Service Under CRU Service, your Service Provider will ship CRUs to you for installation by you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. CRUs that are easily installed by you are called Self-service CRUs, while Optional-service CRUs may require some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a Service Provider install Optional-service CRUs under one of the other types of warranty service designated for your product. An optional service offering may be available for purchase from Lenovo to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in the publication that ships with your product or at www.lenovocom/CRUs. The requirement to return a defective CRU, if any, will be specified in the materials shipped with a replacement CRU. When return is required: 1) return instructions, a prepaid return shipping label, and a container will be included with the replacement CRU; and 2) you may be charged for the replacement CRU if your Service Provider does not receive the defective CRU within thirty (30) days of your receipt of the replacement. 2. On-site Service Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center. Chapter 2. Lenovo Limited Warranty 21

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If
required,
your
Service
Provider
will
provide
repair
or
exchange
service
depending
on
the
type
of
warranty
service
specified
for
your
product
and
the
available
service.
Scheduling
of
service
will
depend
upon
the
time
of
your
call,
parts
availability,
and
other
factors.
A
warranty
period
of
three
(3)
years
on
parts
and
one
(1)
year
on
labor
means
that
Lenovo
will
provide
warranty
service
without
charge
for:
a.
parts
and
labor
during
the
first
year
of
the
warranty
period
(or
a
longer
period
as
required
by
law);
and
b.
parts
only,
on
an
exchange
basis,
in
the
second
and
third
years
of
the
warranty
period.
Your
Service
Provider
will
charge
you
for
any
labor
provided
in
performance
of
the
repair
or
replacement
in
the
second
and
third
years
of
the
warranty
period.
Types
of
Warranty
Service
1.
Customer
Replaceable
Unit
(
″
CRU
″
)
Service
Under
CRU
Service,
your
Service
Provider
will
ship
CRUs
to
you
for
installation
by
you.
CRU
information
and
replacement
instructions
are
shipped
with
your
product
and
are
available
from
Lenovo
at
any
time
upon
request.
CRUs
that
are
easily
installed
by
you
are
called
Self-service
CRUs,
while
Optional-service
CRUs
may
require
some
technical
skill
and
tools.
Installation
of
Self-service
CRUs
is
your
responsibility.
You
may
request
that
a
Service
Provider
install
Optional-service
CRUs
under
one
of
the
other
types
of
warranty
service
designated
for
your
product.
An
optional
service
offering
may
be
available
for
purchase
from
Lenovo
to
have
Lenovo
install
Self-service
CRUs
for
you.
You
may
find
a
list
of
CRUs
and
their
designation
in
the
publication
that
ships
with
your
product
or
at
www.lenovocom/CRUs.
The
requirement
to
return
a
defective
CRU,
if
any,
will
be
specified
in
the
materials
shipped
with
a
replacement
CRU.
When
return
is
required:
1)
return
instructions,
a
prepaid
return
shipping
label,
and
a
container
will
be
included
with
the
replacement
CRU;
and
2)
you
may
be
charged
for
the
replacement
CRU
if
your
Service
Provider
does
not
receive
the
defective
CRU
within
thirty
(30)
days
of
your
receipt
of
the
replacement.
2.
On-site
Service
Under
On-Site
Service,
your
Service
Provider
will
either
repair
or
exchange
the
product
at
your
location.
You
must
provide
a
suitable
working
area
to
allow
disassembly
and
reassembly
of
the
Lenovo
product.
For
some
products,
certain
repairs
may
require
your
Service
Provider
to
send
the
product
to
a
designated
service
center.
Chapter
2.
Lenovo
Limited
Warranty
21