Lenovo ThinkServer RS140 (English) User Guide and Hardware Maintenance Manual - Page 124

Basictroubleshootingtables, Opticaldriveproblems

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4. Select the language when prompted. Then, click Continue. 5. Read the End-User License Agreement (EULA) terms carefully and click Accept to start the program. 6. Follow the instructions on the screen to use the diagnostic program. For detailed information about using a diagnostic program, refer to the user guide of the diagnostic program, which is available for download at: http://www.lenovo.com/drivers Basic troubleshooting tables Use the basic troubleshooting information to find solutions to problems that have definite symptoms. ThinkServer EasyStartup program problems Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 111 for the subsequent steps you should check after using the information in this topic. If the problem still cannot be solved, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 117. Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6 "Installing, removing, or replacing hardware" on page 53. Symptom The ThinkServer EasyStartup DVD does not start. The operating system installation program continuously loops. The ThinkServer EasyStartup program cannot start the operating system medium. Action 1. Ensure that the server supports the ThinkServer EasyStartup program and has a bootable DVD drive installed or a bootable external DVD drive attached. 2. Ensure that you have set the optical drive with the ThinkServer EasyStartup DVD installed as the first startup device. See "Selecting a startup device" on page 42. 3. Verify if the optical drive or the disc has problems. See "Optical drive problems" on page 112. Make more space available on the hard disk drive. 1. Ensure that the operating system medium is supported by the ThinkServer EasyStartup program version your are using. For a list of supported operating systems, refer to the user guide and compatibility notes for the ThinkServer EasyStartup program through the program main interface. See "Starting the ThinkServer EasyStartup program" on page 45. 2. Verify if the optical drive or the disc has problems. See "Optical drive problems" on page 112. Optical drive problems Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 111 for the subsequent steps you should check after using the information in this topic. If the problem still cannot be solved, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 117. Notes: 112 ThinkServer RS140 User Guide and Hardware Maintenance Manual

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4. Select the language when prompted. Then, click
Continue
.
5. Read the End-User License Agreement (EULA) terms carefully and click
Accept
to start the program.
6. Follow the instructions on the screen to use the diagnostic program.
Fordetailedinformationaboutusingadiagnosticprogram,refertotheuserguideofthediagnosticprogram,
whichisavailablefordownloadat:
Basictroubleshootingtables
Use the basic troubleshooting information to find solutions to problems that have definite symptoms.
ThinkServerEasyStartupprogramproblems
Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 111
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblemstillcannot
be solved, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 117.
Note:
If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter
6 “Installing, removing, or replacing hardware” on page 53.
Symptom
Action
The
ThinkServerEasyStartup
DVD does not start.
1. Ensure that the server supports the ThinkServer
EasyStartup program and has a bootable DVD drive
installed or a bootable external DVD drive attached.
2. Ensure that you have set the optical drive with the
ThinkServerEasyStartup
DVD installed as the first
startup device. See “Selecting a startup device” on
page 42.
3. Verify if the optical drive or the disc has problems.
See “Optical drive problems” on page 112.
The operating system installation program continuously
loops.
Make more space available on the hard disk drive.
The ThinkServer EasyStartup program cannot start the
operating system medium.
1. Ensure that the operating system medium is
supported by the ThinkServer EasyStartup program
version your are using. For a list of supported
operating systems, refer to the user guide and
compatibility notes for the ThinkServer EasyStartup
program through the program main interface. See
“Starting the ThinkServer EasyStartup program” on
page 45.
2. Verify if the optical drive or the disc has problems.
See “Optical drive problems” on page 112.
Opticaldriveproblems
Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 111
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblemstillcannot
be solved, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 117.
Notes:
112
ThinkServer RS140 User Guide and Hardware Maintenance Manual