Lexmark 13R0231 User's Guide - Page 9

Printer cannot connect to the wireless network

........................................................................................

155

Wireless Setup Utility cannot communicate with the printer during installation (Windows users

only)

.....................................................................................................................................................

156

Checking your network name (Windows users only)

................................................................................

157

Ping the access point

...............................................................................................................................

157

Ping the printer

.........................................................................................................................................

158

Run the Wireless Setup Utility (Windows users only)

...............................................................................

158

Changing wireless settings after installation (Windows users only)

.........................................................

159

Check printer ports (Windows users only)

................................................................................................

159

Print troubleshooting

........................................................................................................................

159

Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera

....................

159

Improving print quality

..............................................................................................................................

160

Poor text and graphic quality

....................................................................................................................

161

Poor quality at the edges of the page

.......................................................................................................

161

Print speed is slow

....................................................................................................................................

163

Partial document or photo prints

...............................................................................................................

163

Photo smudges or scratches

....................................................................................................................

163

Checking the print cartridges

....................................................................................................................

163

Ink levels seem incorrect

..........................................................................................................................

164

Ink levels seem to go down too quickly

....................................................................................................

164

A blank or incorrect page prints

................................................................................................................

164

Characters on printout are missing or unexpected

...................................................................................

165

Colors on printout are faded or differ from colors on the screen

..............................................................

165

Glossy photo paper or transparencies stick together

...............................................................................

166

Page prints with different fonts

.................................................................................................................

166

Print is too dark or smudged

.....................................................................................................................

166

Printed characters are improperly formed or are not aligned correctly

.....................................................

166

Printouts have alternating bands of light and dark print

...........................................................................

167

Transparencies or photos contain white lines

..........................................................................................

167

Vertical straight lines are not smooth

.......................................................................................................

168

White lines appear in graphics or solid black areas

.................................................................................

168

Checking the printer status

.......................................................................................................................

168

Settings are not saved

..............................................................................................................................

169

Checking printer readiness

.......................................................................................................................

169

Checking the Spool Settings for banner printing

......................................................................................

170

Resolving font problems

...........................................................................................................................

170

Printer is busy printing another job

...........................................................................................................

170

Ready or Busy Printing is listed as the status

..........................................................................................

171

Printing a test page

...................................................................................................................................

171

Test page does not print

...........................................................................................................................

171

Checking the port setting

..........................................................................................................................

172

External print server is not working

..........................................................................................................

172

Removing an external print server

............................................................................................................

173

Cable is not connected, is loose, or is damaged

......................................................................................

173

Printer is plugged in but does not print

.....................................................................................................

173

Printer is trying to print to File

...................................................................................................................

173

Printer cannot communicate with computers over peer-to-peer network

.................................................

174

9

Lexmark 13R0231 User's Guide - Page 9

Print troubleshooting, Run the Wireless Setup Utility Windows users only - printer ink

Page 9 highlights

Section	Page
Contents	3
Introduction	13
Finding information about the printer	13
Wireless network compatibility	16
Operating system notice	16
Setting up the printer	17
Checking the box contents	17
Understanding the parts of the printer	18
Standalone printer setup	20
Getting the printer ready to fax	26
Using an RJ11 adapter	26
Choosing a fax connection	29
Connecting to an answering machine	29
Connecting directly to a telephone wall jack	31
Connecting directly to a telephone wall jack in Germany	31
Connecting to a computer with a modem	32
Connecting to a telephone	33
Setting up to fax while behind a PBX	34
Using a digital phone service	35
Understanding the control panel	35
Using the control panel	35
Navigating the control panel menus	38
Installing another language control panel	40
Understanding the Setup menu and submenus	41
Installing the printer software	43
Understanding the printer software	43
Turning printing voice notification on or off	46
Installing an internal wireless print server	47
What do the Wi-Fi indicator lights mean?	48
Security Information	48
Networking	49
General networking	49
Networking overview	49
Common home network configurations	49
What information do I need and where do I find it?	51
Finding the MAC address	51
Printing a network setup page	52
Wireless networking	52
Finding IP addresses	52
Assigning an IP address	53
Configure IP address	53
Finding the signal strength	53
Types of wireless networks	53
Tips for using network adapters	54
Advanced wireless setup	55
Creating an ad hoc wireless network using Windows	55
Adding a printer to an existing ad hoc wireless network using Windows	56
Loading paper and original documents	57
Loading paper	57
Using the automatic paper type sensor	57
Loading envelopes	58
Loading labels	58
Loading greeting cards, index cards, photo cards, and postcards	59
Loading transparencies	59
Loading iron-on transfers	59
Loading custom-size paper	60
Loading banner paper	60
Loading original documents on the scanner glass	60
Loading original documents into the Automatic Document Feeder	62
Using the Paper Handling submenu	63
Printing	64
Printing basic documents	64
Printing a document	64
Printing a Web page	64
Printing photos or images from a Web page	65
Printing multiple copies of a document	65
Collating copies	66
Printing the last page first (reverse page order)	66
Printing multiple pages on one sheet (N-Up)	66
Understanding the Print Files menu	66
Printing documents from a removable storage device	67
Pausing print jobs	68
Canceling print jobs	68
Printing specialty documents	68
Choosing compatible specialty paper types	68
Printing envelopes	68
Printing greeting cards, index cards, photo cards, and postcards	69
Printing a document as a poster	69
Printing an image as a poster	70
Printing a booklet	70
Assembling a booklet	71
Printing on custom-size paper	71
Printing iron-on transfers	71
Printing transparencies	72
Printing a banner	72
Printing on both sides of the paper (duplexing)	72
Understanding the two-sided printing (duplexing) function	72
Printing on both sides of the paper (duplexing) automatically	73
Printing on both sides of the paper (duplexing) manually	73
Changing printer settings	74
Saving and deleting print settings	74
Using the Change Printer Default Settings submenu	74
Resetting printer software to factory default settings	75
Using the Change Print File Default Settings submenu	75
Resetting factory default settings	76
Saving settings	76
Working with photos	77
Retrieving and managing photos	77
Inserting a memory card	77
Inserting a flash drive	78
Printing photos from a PictBridge-enabled digital camera	79
Understanding Photo and the Photo Card Mode menu	80
Understanding the PictBridge Default Print Settings menu	82
Using the Change PictBridge Default Settings submenu	82
Using the Change Photo Default Settings submenu	83
Transferring photos from a memory device to the computer using the control panel	83
Transferring all photos from a memory card using the computer	84
Transferring selected photos from a memory card using the computer	84
Transferring selected photos from a CD or flash drive using the computer	85
Transferring photos from a memory card to a flash drive	85
Changing the Productivity Studio temporary files preferences	86
Changing the Productivity Studio searched folders preferences	86
Changing the Productivity Studio library preferences	86
Changing the Productivity Studio transfer settings	86
Editing photos	87
Editing photos using the control panel	87
Cropping a photo	88
Rotating a photo	88
Changing the Resolution / Size of a photo	88
Applying One-Click Auto Fixes to a photo	88
Reducing the red-eye effect in a photo	89
Blurring/Sharpening a photo	89
Enhancing a photo	89
Changing the Hue / Saturation of a photo	89
Changing the Gamma Value of a photo or image	90
Despeckling a photo	90
Changing the Brightness / Contrast settings of a photo	90
Applying a color effect to a photo	90
Changing the Exposure setting of a photo	91
Removing wavy patterns from scanned photos, magazines, or newspapers	91
Printing photos	91
Printing photos from a CD or removable storage device using the computer	91
Viewing / Printing photos from the Productivity Studio	92
Printing Photo Packages	92
Creating Photo Greeting Cards	92
Printing a photo or selected photos	93
Printing all photos from a memory device	94
Printing photos stored on a memory device using the proof sheet	94
Using a PictBridge-enabled digital camera to control printing photos	95
Printing photos from a digital camera using DPOF	96
Creating a slideshow	97
Creating and viewing a slideshow	97
Viewing a slideshow of photos on the control panel display	97
Copying	98
Making a copy	98
Making a color or black-and-white copy	98
Copying on both sides of the paper (duplexing)	98
Copying photos	99
Copying a photo using the computer	100
Adjusting copy quality	100
Adjusting the brightness of a copy	101
Collating copies using the control panel	101
Repeating an image on one page	102
Copying multiple pages on one sheet (N-Up)	102
Enlarging or reducing an image	103
Understanding Copy and the Copy Mode menu	103
Using the Change Copy Default Settings submenu	105
Changing the default copy settings	105
Scanning	106
Scanning a document	106
Scanning a document using the computer	106
Scanning text for editing	107
Scanning images for editing	107
Scanning a photo to Work with Documents and Photos	107
Scanning multiple photos at one time using the computer	108
Creating a PDF from a scanned item	108
Canceling a scan job	109
Customizing scan settings using the computer	109
Understanding Scan and the Scan Mode menu	109
Using the Change Scan Default Settings submenu	110
Changing the default scan settings	110
Scanning to a computer over a network using the control panel	111
Saving a scanned image on the computer	112
Changing the Productivity Studio scan settings	112
Adding a file to an e-mail message	113
Adding a new scanned image to an e-mail message	113
Scanning documents or images for e-mailing	113
Changing the Productivity Studio e-mail screen preferences	114
Faxing	115
Sending a fax	115
Entering a fax number	115
Sending a fax using the software	116
Sending a fax using the control panel	117
Sending a fax while listening to a call (On Hook Dial)	117
Sending a broadcast fax at a scheduled time	118
Receiving a fax	119
Receiving a fax manually	119
Receiving a two-sided fax	119
Setting a fax manual answer code	120
Using Caller ID from the control panel	120
Using Caller ID from the software	120
Receiving a fax automatically	121
Receiving a fax with an answering machine	121
Forwarding faxes	122
Using the Phone Book	122
Using the control panel Phone Book	122
Using the computer Phone Book	123
Customizing fax settings	124
Customizing settings using the Fax Setup Utility	124
Understanding Fax and the Fax Mode menu	126
Using the Change Fax Default Settings submenu	127
Printing the Fax Settings List	129
Setting up a fax footer	129
Creating a fax cover page using the control panel	130
Blocking junk faxes	130
Blocking unwanted changes to fax settings	130
Using the Fax Solutions Software	131
Setting up a dialing prefix	132
Setting the distinctive ring	132
Setting the number of rings before receiving a fax automatically	133
Setting up Speed Dial	133
Printing fax activity reports	134
Maintaining the printer	135
Understanding the Maintenance menu	135
Installing print cartridges	135
Removing a used print cartridge	137
Refilling print cartridges	138
Using genuine Lexmark print cartridges	138
Aligning print cartridges	138
Cleaning the print cartridge nozzles	139
Wiping the print cartridge nozzles and contacts	139
Preserving the print cartridges	140
Cleaning the scanner glass	141
Cleaning the exterior of the printer	141
Ordering supplies	141
Ordering print cartridges	141
Ordering paper and other supplies	141
Troubleshooting	143
Setup Troubleshooting	143
Incorrect language appears on the display	143
Power button is not lit	143
Software does not install	144
Page does not print	145
Solving printer communication problems	146
Understanding Warning levels	147
Removing and reinstalling the software	147
Enabling the USB port	147
Wireless troubleshooting	148
How do I find out what type of security my network is using?	148
Check your security keys	148
Wireless network printer does not print	148
Wi-Fi indicator is not lit	150
Wi-Fi indicator light is blinking orange during installation	150
Wi-Fi indicator light is orange	152
Wireless printer is no longer working	153
Changing wireless settings after installation	154
Resetting an internal wireless print server to factory default settings	154
Network printer does not show up in the printer selection list during installation	154
Printer cannot connect to the wireless network	155
Wireless Setup Utility cannot communicate with the printer during installation (Windows users only)	156
Checking your network name (Windows users only)	157
Ping the access point	157
Ping the printer	158
Run the Wireless Setup Utility (Windows users only)	158
Changing wireless settings after installation (Windows users only)	159
Check printer ports (Windows users only)	159
Print troubleshooting	159
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera	159
Improving print quality	160
Poor text and graphic quality	161
Poor quality at the edges of the page	161
Print speed is slow	163
Partial document or photo prints	163
Photo smudges or scratches	163
Checking the print cartridges	163
Ink levels seem incorrect	164
Ink levels seem to go down too quickly	164
A blank or incorrect page prints	164
Characters on printout are missing or unexpected	165
Colors on printout are faded or differ from colors on the screen	165
Glossy photo paper or transparencies stick together	166
Page prints with different fonts	166
Print is too dark or smudged	166
Printed characters are improperly formed or are not aligned correctly	166
Printouts have alternating bands of light and dark print	167
Transparencies or photos contain white lines	167
Vertical straight lines are not smooth	168
White lines appear in graphics or solid black areas	168
Checking the printer status	168
Settings are not saved	169
Checking printer readiness	169
Checking the Spool Settings for banner printing	170
Resolving font problems	170
Printer is busy printing another job	170
Ready or Busy Printing is listed as the status	171
Printing a test page	171
Test page does not print	171
Checking the port setting	172
External print server is not working	172
Removing an external print server	173
Cable is not connected, is loose, or is damaged	173
Printer is plugged in but does not print	173
Printer is trying to print to File	173
Printer cannot communicate with computers over peer-to-peer network	174
Printer is not able to communicate with the computer	175
Problems when copying, scanning, or faxing	175
Wrong printer is attached	176
Updating the printer software	176
Bidirectional communication is not established	176
Experiencing poor quality or incorrect output	176
Cannot print from digital camera using PictBridge	177
Jams and misfeeds troubleshooting	177
How to clear and avoid paper jams	177
Duplex unit does not operate correctly	178
Two-sided paper type error	178
Two-sided printing is not supported on the current paper size	178
Two-sided printing is not supported on the current paper type	178
Paper jam in the printer	179
Paper jam in the paper support	179
Paper or specialty media misfeeds	179
Printer does not feed paper, envelopes, or specialty media	180
Banner paper jams	180
Paper continues to jam	181
Paper jam in the Automatic Document Feeder (ADF)	181
Paper jam in the duplex unit	181
Memory card troubleshooting	182
Memory card cannot be inserted	182
Nothing happens when memory card is inserted	182
Cannot print documents from a memory card or flash drive	183
Photos do not transfer from a memory card across a wireless network	184
Copy troubleshooting	185
Copier does not respond	185
Scanner unit does not close	185
Poor copy quality	185
Copied item does not match the original item	186
Partial document or photo copies	186
Scan troubleshooting	187
Scanner does not respond	187
Scan was not successful	187
Scanning takes too long or freezes the computer	188
Poor scanned image quality	188
Partial document or photo scans	189
Cannot scan to a computer over a network	189
Fax troubleshooting	189
Cannot send or receive a fax	189
Can send but not receive faxes	191
Can receive but not send faxes	192
Printer receives a blank fax	193
Received fax has poor print quality	193
Caller ID information is not displayed	194
Fax Error	194
Remote Fax Error	194
Phone Line Busy	195
Phone Line Error	196
Failed to Connect	196
Unsupported Paper Size	197
Unsupported Fax Mode	197
No Answer	197
Error messages on the printer display	198
Alignment Error	198
Cartridge Error (1102, 1203, 1204, or 120F)	198
Black Ink Low / Color Ink Low / Photo Ink Low	199
Clear Carrier Jam	199
Cover Open	200
Error 1104	200
Left Cartridge Error / Right Cartridge Error	200
Left Cartridge Incorrect / Right Cartridge Incorrect	200
Left Cartridge Missing / Right Cartridge Missing	201
Memory Failure	201
No images have been selected	201
No photo/paper size selection has been made	202
Could not detect a proof sheet	202
No proof sheet information	202
No valid photo image files detected	202
Only one photo enhancement may be chosen at a time	202
Only one photo/size selection can be chosen at a time	202
Paper or Photo Size error	202
PictBridge communications error	202
Please remove the camera card.	202
Some photos removed from card by host.	203
Problems reading the memory card	203
Error messages on the computer screen	203
Clearing error messages	203
Left/Right Cartridge Missing	203
Communication not available	203
General Printing Problem	204
Ink Low	204
Out of Memory	204
Out of Paper	204
Fixing a printing failure	204
Unsupported file types found on memory card	205
Paper Jam	205
Multiple All-In-Ones found	205
Print File Error	205
Notices	206
Product information	206
Edition notice	206
UNITED STATES GOVERNMENT RIGHTS	206
Trademarks	206
Conventions	207
Federal Communications Commission (FCC) compliance information statement	207
Exposure to radio frequency radiation	207
Industry Canada notice	208
European Community (EC) directives conformity	208
European EC directives conformity statement for radio products	208
Noise emission levels	210
Waste from Electrical and Electronic Equipment (WEEE) directive	210
Product disposal	210
Temperature information	210
Federal Communications Commission (FCC) compliance information statement	211
Notice to users of the Canadian telephone network	211
Notice to users of the New Zealand telephone network	212
South Africa telecommunications notice	212
ENERGY STAR	213
Power consumption	213
Product power consumption	213
Power Saver	213
Off mode	213
Total energy usage	213
Statement of Limited Warranty	214
LEXMARK LICENSE AGREEMENTS	215
Networking glossary	218