Lexmark B2338 Users Guide PDF - Page 100
Mottled print and dots
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Troubleshooting 100 Action Yes Step 6 Go to step 7. a If the issue happens after installing a new maintenance kit, then check whether the transfer roller included with the kit is installed. Note: If necessary, replace the transfer roller. b Print the document. No The problem is solved. Is the print light? Step 7 Check the status of the imaging unit. From the control panel, navigate to: Status/Supplies > Supplies Go to step 8. Contact customer support. Is the imaging unit near End of Life? Step 8 a Replace the imaging unit. b Print the document. Contact customer The problem is support. solved. Is the print light? Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the print mottled?