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Lexmark C524 User's Guide - Page 99

Solving media feed problems, Paper Jam

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Troubleshooting Solving media feed problems Symptom Paper frequently jams. The Paper Jam message remains after the jam is removed. Cause Solution Media that does not meet the printer specifications is being used. Use recommended media. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. See Clearing jams for more information. See Avoiding jams hints for information that can help prevent jams from occurring. Too much paper or too many envelopes are loaded. Make sure the stack of media loaded does not exceed the maximum stack height indicated by the load line on the tray or the stack height limiter on the multipurpose feeder. Guides in the selected tray are not set to the appropriate position for the size paper loaded. Move the guides in the tray to the correct position. See Loading the standard tray and Loading the optional 500-sheet tray for detailed instructions. The paper has absorbed moisture due to high humidity. Load paper from a fresh package. Store paper in its original wrapper until it is loaded. See Storing media for more information. Some printer models do not have a Remove media from the standard bin. standard bin full sensor. The standard bin media stop is not Set the media stop in the standard bin to the correct set to the correct position for the position. See Using the media stop for more media size. information. The multipurpose feeder door is designed to tilt down to prevent damage to it when the lower door is opened. This is a protective feature of the printer. To reposition the multipurpose feeder door: 1 Remove media from the multipurpose feeder. 2 Push the extensions back into place. 3 Close the multipurpose feeder. 4 Open the multipurpose feeder. 5 Grasp the multipurpose feeder extension, and pull it straight out until fully extended. 6 Load media into the multipurpose feeder. The fuser may be installed incorrectly. CAUTION: The fuser and the inside of the printer near the fuser may be hot. Wait for the fuser to cool before attempting to solve this problem. 1 Turn the printer off. 2 Open the upper door. 3 Push down on the fuser handles while tightening each fuser thumbscrew. 4 Close the upper door completely. 5 Open the upper door completely. 6 Re-tighten each fuser thumbscrew completely. 7 Close the upper door completely. 8 Turn the printer on. The fuser may be damaged. Replace the fuser. The entire media path is not cleared, or the door specified by the message has not been opened to check for jams in this area. Clear media from the entire path, open the door indicated by the operator panel message, clear the jam, and close the door. The printer resumes printing. See Identifying the media path for more information. Solving media feed problems 99

Section	Page
Contents	3
Overview	8
Basic models	8
Configured model	9
Illustrations in this publication	9
Installing drivers for local printing	10
Windows	10
Using Windows Server 2003, Windows2000, WindowsXP, Windows98SE, WindowsMe, or WindowsNT	10
Using Windows 95 and Windows 98 (first edition)	11
Serial printing	11
Macintosh	13
Creating a queue in Print Center / Printer Setup Utility (MacOSX)	14
UNIX/Linux	15
Installing drivers for network printing	16
Printing a network setup page	16
Assigning a printer IP address	16
Verifying the IP settings	17
Windows	17
Supported printer drivers	17
Supported network printer ports	17
Direct printing using Windows98SE, Me, WindowsNT4.0, Windows2000, WindowsXP, or WindowsSer...	18
Shared printing using WindowsNT 4.0, Windows2000, WindowsXP, or WindowsServer2003	19
Configuring Drag‘N’Print	21
Macintosh	21
Mac OS X	21
MacOS9.x	22
UNIX/Linux	23
NetWare	23
Printing	24
Tips for successful printing	24
Tips on storing media	24
Avoiding jams	24
Sending a job to print	24
Sending a job from a typical Windows application	24
Sending a job from a typical Macintosh application	25
Printing or deleting a confidential job	25
Entering a personal identification number (PIN)	26
Canceling a print job	26
Canceling from the printer operator panel	27
Canceling a job from a computer running Windows	27
Canceling a job from a Macintosh computer running Mac OS 9.x	27
Canceling a job from a Macintosh computer running Mac OS X	27
Printing the menu settings page	28
Printing a directory list	28
Printing a font sample list	28
Printing the Print Quality Test Pages	29
Printing only black text and graphics	29
Configuring the printer for black-only printing	29
Removing the color supplies	30
Configuring the printer for color printing and replacing the supplies	33
Media specifications	35
Media guidelines	35
Paper	35
Transparencies	37
Envelopes	38
Labels	39
Card stock	39
Storing media	40
Identifying media sources and specifications	40
Tray linking	45
Using the duplex function (two-sided printing)	45
Duplex printing on letterhead	45
Using Duplex Bind	45
Loading media	47
Loading the standard tray	47
Loading the optional 500-sheet tray	50
Identifying the multipurpose feeder or the manual feed slot	50
Using and loading the multipurpose feeder	50
Loading the multipurpose feeder	51
Using and loading the manual feed slot	57
Using the standard bin	59
Attaching the standard bin	59
Using the media stop	60
Setting the Paper Type and Paper Size	62
Clearing jams	63
Avoiding jams hints	63
Identifying the media path	64
Accessing jam areas	65
Clearing a jam in the standard tray (Tray 1)	67
Clearing a jam in the optional 500-sheet tray (Tray 2)	68
Clearing jams behind the inner door	69
Clearing jams under the fuser or fuser cover	71
Clearing jams between the fuser and the standard bin	73
Clearing a jam in the standard bin	73
Clearing duplex path jams	74
Clearing jams from the multipurpose feeder	77
Clearing jams from the manual feed slot	77
Maintaining the printer	78
Determining the status of supplies	78
Conserving supplies	78
Ordering supplies and maintenance items	79
Ordering toner cartridges	79
Ordering a photoconductor unit	80
Ordering a fuser	80
Ordering a transfer belt	80
Ordering a waste toner box	80
Maintaining the printer for long-term storage	80
Storing supplies	81
Storing media	81
Storing the toner cartridges and photoconductor units	81
Replacing the toner cartridges	81
Recycling Lexmark products	83
Replacing the photoconductor units	83
Replacing the fuser	83
Replacing the waste toner box	83
Replacing the transfer belt	83
Cleaning the printhead lenses	84
Aligning the toner cartridges for color registration	85
Removing the fuser for long-term storage	86
Replacing the fuser after long-term storage	88
Troubleshooting	90
Solving basic printer problems	90
Solving display problems	91
Solving printing problems	91
Solving print quality problems	93
Solving option problems	98
Solving media feed problems	99
Solving network printing problems	101
Solving other problems	101
Solving color quality problems	101
Frequently asked questions (FAQ) about color printing	102
What are Detailed Color Samples and how do I access them?	104
Online technical support	105
Calling for service	105
Administrative support	106
Disabling operator panel menus	106
Enabling menus	106
Restoring factory default settings	107
Adjusting Power Saver	107
Disabling Power Saver	108
Encrypting the disk	108
Configuring printer alerts	109
Adjusting operator panel contrast	109
Memory requirements	110
Using the Print and Hold function	110
Selecting a user name	110
Printing and deleting held jobs	110
Accessing held jobs from the operator panel	111
Repeat Print	111
Reserve Print	111
Verify Print	111
Confidential jobs	112
Understanding the operator panel	113
Indicator light	113
Buttons	114
Using the security lock feature	115
Setting security using the Embedded Web Server (EWS)	115
Setting the system password	115
Using the secure Embedded Web Server	115
Supporting SNMPv3 (Simple Network Management Protocol version 3)	116
Supporting IPSec (Internet Protocol Security)	116
Using Secure mode	116
Using 802.1x Authenticating	117
Locking the operator panel menus	117
Printing Lockout	118
Confidential Print Setup	118
Installing and removing options	119
Installing the 500-sheet drawer	119
Removing the 500-sheet drawer	120
Accessing the system board	120
Replacing the system board metal plate	123
Installing an optional memory card	124
Removing a memory card	126
Installing an optional flash memory or firmware card	127
Removing an optional flash memory or firmware card	128
Installing an optional hard disk	129
Removing an optional hard disk	130
Installing an optional INA card	131
Removing an optional INA card	132
Attaching cables	133
Notices	134
Licensing notice	135
Conventions	135
Static sensitivity notice	136
Electronic emission notices	136
Federal Communications Commission (FCC) compliance information statement	136
Industry Canada compliance statement	137
Avis de conformité aux normes de l’industrie du Canada	137
European Community (EC) directives conformity	137
The United Kingdom Telecommunications Act 1984	137
Japanese VCCI notice	137
Korean MIC statement	137
Noise emission levels	138
Energy consumption	138
Power regulation notice	138
Total energy usage	138
Power Saver	139
ENERGY STAR	139
Waste from Electrical and Electronic Equipment (WEEE) directive	139
Laser notice	140
Statement of Limited Warranty for Lexmark C520, C522, and C524	140

Match case Limit results 1 per page

Solving media feed problems

Troubleshooting

Solving media feed problems

Symptom

Cause

Solution

Paper frequently jams.

Media that does not meet the

printer specifications is being used.

Use recommended media.

See the

Card Stock & Label Guide

available on our

Lexmark Web site at

www.lexmark.com

for detailed

specifications.

See

Clearing jams

for more information.

See

Avoiding jams hints

for information that can help

prevent jams from occurring.

Too much paper or too many

envelopes are loaded.

Make sure the stack of media loaded does not exceed

the maximum stack height indicated by the load line on

the tray or the stack height limiter on the multipurpose

feeder.

Guides in the selected tray are not

set to the appropriate position for

the size paper loaded.

Move the guides in the tray to the correct position.

See

Loading the standard tray

and

Loading the

optional 500-sheet tray

for detailed instructions.

The paper has absorbed moisture

due to high humidity.

Load paper from a fresh package.

Store paper in its original wrapper until it is loaded.

See

Storing media

for more information.

Some printer models do not have a

standard bin full sensor.

Remove media from the standard bin.

The standard bin media stop is not

set to the correct position for the

media size.

Set the media stop in the standard bin to the correct

position. See

Using the media stop

for more

information.

The multipurpose feeder door is

designed to tilt down to prevent

damage to it when the lower door is

opened. This is a protective feature

of the printer.

To reposition the multipurpose feeder door:

Remove media from the multipurpose feeder.

Push the extensions back into place.

Close the multipurpose feeder.

Open the multipurpose feeder.

Grasp the multipurpose feeder extension, and pull it

straight out until fully extended.

Load media into the multipurpose feeder.

The fuser may be installed

incorrectly.

CAUTION:

The fuser and the inside

of the printer near the fuser may be

hot. Wait for the fuser to cool before

attempting to solve this problem.

Turn the printer off.

Open the upper door.

Push down on the fuser handles while tightening

each fuser thumbscrew.

Close the upper door completely.

Open the upper door completely.

Re-tighten each fuser thumbscrew completely.

Close the upper door completely.

Turn the printer on.

The fuser may be damaged.

Replace the fuser.

The

Paper Jam

message remains after

the jam is removed.

The entire media path is not

cleared, or the door specified by the

message has not been opened to

check for jams in this area.

Clear media from the entire path, open the door

indicated by the operator panel message, clear the

jam, and close the door. The printer resumes printing.

See

Identifying the media path

for more information.