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Lexmark C9235 User Guide - Page 122

Contacting customer support

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Troubleshooting 122 Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

Section	Page
Contents	2
Safety information	5
Conventions	5
Product statements	5
Learning about the printer	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	10
Attaching cables	12
Using the control panel	13
Understanding the status of the power button and indicator light	14
Using the home screen	14
Menu map	16
Printing a menu settings page	17
Setting up and using the home screen applications	18
Customizing the home screen	18
Using Display Customization	18
Configuring Eco-Settings	18
Setting up and using the accessibility features	19
Enabling Magnification mode	19
Activating Voice Guidance	19
Adjusting the Voice Guidance speech rate	19
Adjusting the default internal speaker volume	19
Adjusting the default headphones volume	20
Enabling spoken passwords or personal identification numbers	20
Navigating the screen using gestures	20
Using the keyboard on the display	20
Loading paper and specialty media	21
Setting the size and type of the specialty media	21
Configuring Universal paper settings	21
Loading trays	21
Loading the multipurpose feeder	24
Linking trays	25
Printing	26
Printing from a computer	26
Printing from a flash drive	26
Supported flash drives and file types	27
Configuring confidential jobs	28
Printing held jobs	28
Printing a font sample list	28
Printing a directory list	28
Canceling a print job	29
Securing the printer	30
Locating the security slot	30
Erasing printer memory	30
Erasing printer hard disk memory	30
Configuring printer hard disk encryption	31
Restoring factory default settings	31
Statement of Volatility	31
Maintaining the printer	33
Networking	33
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	33
Changing port settings after installing an internal solutions port	34
Setting up serial printing (Windows only)	34
Cleaning printer parts	35
Cleaning the printer	35
Cleaning the printhead lens	36
Emptying the hole punch box	37
Ordering parts and supplies	39
Checking the status of parts and supplies	39
Using genuine Lexmark parts and supplies	39
Ordering toner cartridges	39
Ordering a photoconductor unit	39
Ordering a waste toner bottle	40
Ordering staple cartridges	40
Ordering maintenance kits	40
Configuring supply notifications	40
Replacing parts and supplies	41
Replacing a toner cartridge	41
Replacing a photoconductor unit	44
Replacing the waste toner bottle	48
Replacing the pick, feed, and separator rollers	49
Replacing the transfer belt	54
Replacing the transfer roller	57
Replacing the staple cartridge	59
Replacing the staple cartridge in the staple finisher	59
Replacing the staple cartridge in the staple, hole punch finisher	60
Replacing the staple cartridge in the booklet finisher	62
Moving the printer	63
Moving the printer to another location	63
Shipping the printer	64
Saving energy and paper	64
Setting up power saver modes	64
Adjusting the brightness of the printer display	64
Conserving supplies	65
Recycling	65
Recycling Lexmark products	65
Recycling Lexmark packaging	65
Returning Lexmark cartridges for reuse or recycling	65
Clearing jams	66
Avoiding jams	66
Identifying jam locations	67
Paper jam in the multipurpose feeder	68
Paper jam in door C	68
Paper jam in door D	72
Paper jam in the 3000-sheet tray	73
Paper jam in the booklet finisher	74
Paper jam in the staple finisher	78
Staple jam in the staple finisher	80
Staple jam in the staple, hole punch finisher	82
Staple jam in the booklet finisher	84
Troubleshooting	86
Network connection problems	86
Cannot open Embedded Web Server	86
Unable to read flash drive	87
Enabling the USB port	87
Checking the printer connectivity	87
900.xy error	88
Hardware options problems	88
Cannot detect internal option	88
Defective flash detected	89
Not enough free space in flash memory for resources	89
Unformatted flash detected	89
Issues with supplies	89
Non-Lexmark supply	89
Paper feed problems	90
Envelope seals when printing	90
Collated printing does not work	90
Paper curl	91
Tray linking does not work	91
Check tray connection	92
Paper frequently jams	93
Jammed pages are not reprinted	93
Printing problems	94
Confidential and other held documents do not print	94
Slow printing	95
Print jobs do not print	96
Print quality is poor	97
Blank or white pages	97
Dark print	98
Ghost images	100
Gray or colored background	101
Horizontal dark lines	102
Horizontal white lines	104
Incorrect margins	105
Jagged or uneven characters	106
Light print	106
Mottled print and dots	108
Print crooked or skewed	109
Repeating defects	110
Solid color or black images	111
Text or images cut off	112
Toner easily rubs off	113
Uneven print density	114
Vertical dark lines or streaks	115
Vertical white lines	116
The printer is not responding	117
Job prints from the wrong tray or on the wrong paper	118
Color quality problems	119
Adjusting toner darkness	119
Modifying the colors in printed output	119
FAQ about color printing	120
The print appears tinted	121
Contacting customer support	122
Upgrading and migrating	123
Hardware	123
Available internal options	123
Installing a memory card	123
Installing an optional card	127
Installing the 2 x 500- or 2500-sheet tray	130
Installing the 3000-sheet tray	135
Installing the staple finisher	146
Installing the staple, hole punch or booklet finisher	152
Software	158
Installing the printer software	158
Adding available options in the print driver	158
Firmware	159
Exporting or importing a configuration file	159
Updating firmware	159
Notices	160
Product information	160
Edition notice	160
GOVERNMENT END USERS	160
Trademarks	161
Licensing notices	161
Noise emission levels	161
Static sensitivity notice	162
Temperature information	162
Laser notice	162
Laser advisory label	163