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Lexmark CS728 Users Guide PDF - Page 105

The print appears tinted, Contacting customer support

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Troubleshooting 105 The print appears tinted Action Adjust the color balance. a From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Balance. b Adjust the setting. c Resend the print job. Does the print still appear tinted? No The problem is solved. Yes Contact customer support. Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

Section	Page
Contents	2
Safety information	5
Conventions	5
Product statements	5
Learning about the printer	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	10
Attaching cables	11
Using the control panel	12
Understanding the status of the power button and indicator light	13
Using the home screen	13
Menu map	15
Printing a menu settings page	16
Setting up and using the home screen applications	17
Customizing the home screen	17
Using Display Customization	17
Setting up Forms and Favorites	17
Configuring Eco-Settings	18
Managing contacts	18
Adding contacts	18
Adding groups	18
Editing contacts or groups	19
Deleting contacts or groups	19
Setting up and using the accessibility features	20
Enabling Magnification mode	20
Activating Voice Guidance	20
Adjusting the Voice Guidance speech rate	20
Enabling spoken passwords or personal identification numbers	20
Navigating the screen using gestures	21
Using the keyboard on the display	21
Loading paper and specialty media	22
Setting the size and type of the specialty media	22
Configuring Universal paper settings	22
Loading trays	22
Loading the multipurpose feeder	24
Linking trays	25
Printing	27
Printing from a computer	27
Printing forms	27
Printing from a mobile device	27
Printing from a mobile device using Lexmark Mobile Print	27
Printing from a mobile device using Google Cloud Print	27
Printing from a mobile device using Mopria Print Service	28
Printing from a mobile device using AirPrint	28
Printing from a flash drive	28
Supported flash drives and file types	29
Configuring confidential jobs	30
Printing held jobs	30
Printing a font sample list	31
Canceling a print job	31
Securing the printer	32
Erasing printer memory	32
Erasing printer hard disk memory	32
Configuring printer hard disk encryption	32
Restoring factory default settings	32
Statement of Volatility	33
Maintaining the printer	34
Adjusting the speaker volume	34
Adjusting the default internal speaker volume	34
Adjusting the default headphones volume	34
Networking	34
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	34
Changing port settings after installing an internal solutions port	35
Setting up serial printing (Windows only)	35
Cleaning the printer	36
Ordering supplies	37
Checking the status of parts and supplies	37
Using genuine Lexmark parts and supplies	37
Ordering toner cartridges	37
Ordering imaging unit or imaging kit	39
Ordering a waste toner bottle	39
Ordering a fuser maintenance kit	40
Ordering a transfer module	40
Replacing parts and supplies	40
Replacing the imaging unit	40
Replacing the imaging kit	44
Replacing a toner cartridge	48
Replacing the waste toner bottle	50
Replacing the fuser	51
Replacing the pick roller	52
Replacing the separator pad	55
Replacing the transfer module	57
Resetting the maintenance counter	61
Moving the printer	61
Moving the printer to another location	61
Shipping the printer	61
Saving energy and paper	62
Setting up power saver modes	62
Adjusting the brightness of the printer display	62
Conserving supplies	62
Recycling	62
Recycling Lexmark products	62
Recycling Lexmark packaging	63
Returning Lexmark cartridges for reuse or recycling	63
Clearing jams	64
Avoiding jams	64
Identifying jam locations	65
Paper jam in trays	66
Paper jam in the multipurpose feeder	67
Paper jam in the standard bin	67
Paper jam in door A	68
Troubleshooting	72
Network connection problems	72
Cannot open Embedded Web Server	72
Unable to read flash drive	73
Enabling the USB port	73
Checking the printer connectivity	73
Hardware options problems	74
Cannot detect internal option	74
Internal solutions port does not operate correctly	75
Parallel or serial interface card does not operate correctly	75
Defective flash detected	76
Not enough free space in flash memory for resources	76
Unformatted flash detected	76
Issues with supplies	76
Replace cartridge, printer region mismatch	76
Non-Lexmark supply	77
Paper feed problems	78
Envelope seals when printing	78
Collated printing does not work	78
Paper curl	79
Tray linking does not work	79
Check tray connection	80
Paper frequently jams	81
Jammed pages are not reprinted	81
Printing problems	82
Confidential and other held documents do not print	82
Slow printing	83
Print jobs do not print	84
Print quality is poor	85
Blank or white pages	85
Dark print	86
Ghost images	88
Gray background	88
Horizontal dark lines	89
Horizontal white lines	90
Incorrect margins	91
Jagged or uneven characters	92
Light print	93
Mottled print and dots	94
Print crooked or skewed	95
Repeating defects	96
Solid color or black images	97
Text or images cut off	98
Toner easily rubs off	99
Uneven print density	99
Vertical dark lines or streaks	100
Vertical white lines	100
The printer is not responding	101
Job prints from the wrong tray or on the wrong paper	102
Color quality problems	103
Adjusting toner darkness	103
Modifying the colors in printed output	103
FAQ about color printing	103
The print appears tinted	105
Contacting customer support	105
Upgrading and migrating	106
Hardware	106
Available internal options	106
Installing a memory card	106
Installing an internal solutions port	108
Installing an optional card	113
Installing a printer hard disk	115
Installing optional trays	119
Software	120
Installing the printer software	120
Adding available options in the print driver	120
Firmware	120
Exporting or importing a configuration file	120
Updating firmware	121
Notices	122
Product information	122
Edition notice	122
GOVERNMENT END USERS	122
Trademarks	123
Licensing notices	123
Noise emission levels	123
Waste from Electrical and Electronic Equipment (WEEE) directive	124
India E-Waste notice	124
Product disposal	124
Static sensitivity notice	124
ENERGY STAR	125
Temperature information	125
Laser notice	125
Power consumption	125
Product power consumption	125
Sleep Mode	126
Hibernate Mode	126
Off mode	127
Total energy usage	127
Regulatory notices for RFID products	127
Modular component notice (RFID)	127
Exposure to radio frequency radiation	127
Industry Canada (Canada)	127
European Community (EC) directives conformity	127
Multiple model information	128
Federal Communications Commission (FCC) compliance information statement	128
日本の VCCI 規定	129
European Community (EC) directives conformity	129
Model-specific information	130
Federal Communications Commission (FCC) compliance information statement	130
Notice to users of Class A products in Brazil	131
European Community (EC) directives conformity	131
Radio interference notice	131
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	131