Lexmark CS921 Users Guide PDF

Lexmark CS921 Manual

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  • Lexmark CS921 | Users Guide PDF - Page 1
    CS921, CS923, CS927 Printers User's Guide May 2020 Machine type(s): 5059 Models: 130, 530 www.lexmark.com
  • Lexmark CS921 | Users Guide PDF - Page 2
    Contents 2 Contents Safety information 7 Conventions...7 Product statements...7 Learning about the printer 10 Finding information about the printer...10 Selecting a location for the printer...11 Printer configurations...12 Attaching cables...14 Using the control panel...15 Understanding the
  • Lexmark CS921 | Users Guide PDF - Page 3
    a print job...45 Understanding the printer menus 46 Menu map...46 Device...47 Preferences...47 Eco-Mode ...48 Remote Operator Panel ...48 Notifications ...48 Power Management ...51 Information Sent to Lexmark ...51 Accessibility ...52 Restore Factory Defaults ...53 Maintenance ...53 Visible Home
  • Lexmark CS921 | Users Guide PDF - Page 4
    Contents 4 Job Accounting ...62 XPS...63 PDF...63 PostScript...63 PCL ...64 HTML ...66 Image ...66 Paper...67 Tray Configuration...67 Media Configuration ...67 Bin Configuration...68 USB Drive...69 Flash Drive Print...69 Network/Ports...71 Network Overview ...71 Wireless...72 Ethernet...75 TCP/IP ...
  • Lexmark CS921 | Users Guide PDF - Page 5
    Contents 5 Troubleshooting...91 Troubleshooting...91 Securing the printer 92 Locating the security slot...92 staple, hole punch finisher 146 Staple jam in the booklet finisher...148 Troubleshooting 150 Network connection problems...150 Hardware options problems...152 Issues with supplies...153
  • Lexmark CS921 | Users Guide PDF - Page 6
    Contents 6 Paper feed problems...154 Printing problems...157 Color quality problems...181 Contacting customer support...184 Upgrading and migrating 185 Hardware...185 Software...228 Firmware...229 Notices...230 Index...240
  • Lexmark CS921 | Users Guide PDF - Page 7
    power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
  • Lexmark CS921 | Users Guide PDF - Page 8
    may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all
  • Lexmark CS921 | Users Guide PDF - Page 9
    those specified in the User's Guide may result in hazardous radiation exposure service or repairs, other than those described in the user documentation, to a service instructed to do so in the product maintenance instructions. If there are no references to filters in the product maintenance instructions
  • Lexmark CS921 | Users Guide PDF - Page 10
    the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility features of your printer Help using the printer software Find it here See the setup documentation that came with the printer or go to http://support.lexmark.com. Information Center
  • Lexmark CS921 | Users Guide PDF - Page 11
    support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Find it here Go to http://support.lexmark. with the printer. Product Information Guide-See the documentation that came with the printer or go to http://support.lexmark.com. Selecting a location for
  • Lexmark CS921 | Users Guide PDF - Page 12
    Learning about the printer 12 - Away from the direct airflow of air conditioners, heaters, or ventilators - Free from direct sunlight and humidity extremes • Observe the recommended temperatures and avoid fluctuations. Ambient temperature 10 to 30°C (50 to 86°F) Storage temperature -10 to 40°C (14
  • Lexmark CS921 | Users Guide PDF - Page 13
    more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters.
  • Lexmark CS921 | Users Guide PDF - Page 14
    about the printer 14 1 Staple finisher Notes: • This option is not supported if another finisher is installed. • This option is supported only in some printer models. 2 Optional 3000‑sheet tray Note: This option is supported only if another optional tray is installed. 3 Optional 2 x 500‑sheet tray
  • Lexmark CS921 | Users Guide PDF - Page 15
    Learning about the printer 15 Use the To 1 USB ports Attach a keyboard or any compatible option. 2 Power cord socket Connect the printer to a properly grounded electrical outlet. 3 Ethernet port Connect the printer to an Ethernet network. 4 USB printer port Connect the printer to a computer
  • Lexmark CS921 | Users Guide PDF - Page 16
    Learning about the printer 16 Use the To 1 Display • View the printer messages and supply status. • Set up and operate the printer. 2 Home button Go to the home screen. 3 Keypad Enter numbers or symbols in an input field. 4 Power button • Turn on or turn off the printer. Note: To turn off
  • Lexmark CS921 | Users Guide PDF - Page 17
    To 1 Status/Supplies • Show a warning or error message whenever the printer requires intervention to continue processing. . 4 Settings Access the printer menus. 5 Eco‑Settings Manage energy consumption, noise, toner, and paper usage settings. 6 Held Jobs Show the print jobs that are held
  • Lexmark CS921 | Users Guide PDF - Page 18
    delete an image. Notes: • You can add up to 10 images. • When enabled, the status icons appear on the screen saver only when there are errors, warnings, or cloud‑based notifications. 2 Apply the changes. Changing the wallpaper image 1 From the home screen, touch Change Wallpaper. 2 Select an image to
  • Lexmark CS921 | Users Guide PDF - Page 19
    access to the bookmark, enter a PIN. Note: The application supports the following file types: PDF, JPEG, TIFF, and HTML-based web pages. Other file types such as DOCX and XLXS are supported in some printer models. 4 Click Save. Creating folders 1 Open a web browser,
  • Lexmark CS921 | Users Guide PDF - Page 20
    Setting up and using the home screen applications 20 • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Bookmarks > Add Folder, and then type a folder name. Note: To limit access to the folder, enter a PIN. 3 Click Save. Note: You can create
  • Lexmark CS921 | Users Guide PDF - Page 21
    Setting up and using the home screen applications 21 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page
  • Lexmark CS921 | Users Guide PDF - Page 22
    Setting up and using the accessibility features 22 Setting up and using the accessibility features Enabling Magnification mode 1 From the control panel, press and hold the 5 key until you hear a voice message. 2 Select Magnification mode. 3 Select OK. For more information on navigating a magnified
  • Lexmark CS921 | Users Guide PDF - Page 23
    Setting up and using the accessibility features 23 • The volume resets to the default value after the session is logged out or when the printer wakes from Sleep or Hibernate mode. Adjusting the default headphone volume 1 From the control panel, navigate to: Settings > Device > Accessibility 2
  • Lexmark CS921 | Users Guide PDF - Page 24
    Setting up and using the accessibility features 24 Using the keyboard on the display Do one or more of the following: • Drag a finger over the key to announce the character. • Lift the finger to enter or type the character in the field. • Select Backspace to delete characters. • To hear the content
  • Lexmark CS921 | Users Guide PDF - Page 25
    Loading paper and specialty media 25 Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: 1 From the home screen, navigate to: Settings
  • Lexmark CS921 | Users Guide PDF - Page 26
    Loading paper and specialty media 26 2 Adjust the guides to match the size of the paper that you are loading. 3 Flex, fan, and align the paper edges before loading. 4 Load the paper. • When using letterhead, do either of the following:
  • Lexmark CS921 | Users Guide PDF - Page 27
    Loading paper and specialty media 27 Without an optional finisher With an optional finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • Load pre‑punched paper with the holes toward
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    2500‑sheet tray The 2500‑sheet tray supports only one paper size, either A4 or letter. To check the supported paper size, pull out the tray and not remove trays while the printer is busy. • To avoid errors, make sure that the transfer guide is always at the left side of the tray. 2 Flex, fan,
  • Lexmark CS921 | Users Guide PDF - Page 29
    Loading paper and specialty media 29 3 Load the paper stack on the right side, and then load the paper stack on the left side. • Make sure that the stack height is below the maximum paper fill indicator on each side of the tray. • Load letterhead faceup for one‑sided printing. • Load letterhead
  • Lexmark CS921 | Users Guide PDF - Page 30
    the tray. 5 From the control panel, navigate to: Settings > Device > Maintenance > Configuration Menu > Tray Configuration > Size Sensing. 6 Select the tray and paper size. Loading the 3000‑sheet tray The 3000‑sheet tray supports only one paper size, either A4 or letter. CAUTION-TIPPING HAZARD: To
  • Lexmark CS921 | Users Guide PDF - Page 31
    Loading paper and specialty media 31 2 Flex, fan, and align the paper edges before loading. 3 Load the paper stack with the printable side facedown. • Load letterhead facedown for one‑sided printing. • Load letterhead faceup for two‑sided printing. • To avoid paper jams, make sure that the stack
  • Lexmark CS921 | Users Guide PDF - Page 32
    media 32 5 From the control panel, navigate to: Settings > Device > Maintenance > Configuration Menu > Tray Configuration > Size Sensing. 6 Select the tray and paper size. Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper that you are
  • Lexmark CS921 | Users Guide PDF - Page 33
    that you are linking. 3 From the home screen, touch Settings > Device > Maintenance > Config Menu > Tray Configuration > Tray Linking. 4 Touch Automatic. To and paper type settings. Warning-Potential Damage: The temperature of the fuser varies according to the specified paper type. To avoid printing
  • Lexmark CS921 | Users Guide PDF - Page 34
    is loaded only in short‑edge orientation. 2 Paper is loaded only in long‑edge orientation. 3 Paper source supports paper size without size sensing. 4 Paper is not supported in tray 1. 5 Two‑sided printing supports Universal sizes between 139.7 x 148 mm to 320 x 458 mm (5.5 x 5.83 in. to 12.6 x 18 in
  • Lexmark CS921 | Users Guide PDF - Page 35
    is loaded only in short‑edge orientation. 2 Paper is loaded only in long‑edge orientation. 3 Paper source supports paper size without size sensing. 4 Paper is not supported in tray 1. 5 Two‑sided printing supports Universal sizes between 139.7 x 148 mm to 320 x 458 mm (5.5 x 5.83 in. to 12.6 x 18 in
  • Lexmark CS921 | Users Guide PDF - Page 36
    the finisher Note: When a finisher is installed, the standard finisher bin becomes the default bin even for print jobs that do not require finishing. Supported paper sizes Paper size 11 x 17 Staple finisher Staple, hole punch Staple, hole punch Booklet finisher finisher bin 1 finisher bin 2 12 x 18
  • Lexmark CS921 | Users Guide PDF - Page 37
    only if the finisher stacks the paper but does not staple or punch holes in it. 6 Paper is supported only for two‑hole punch. Supported paper types Paper types supported by the printer Note: Labels, transparencies, envelopes, and card stock always print at reduced speed. Paper type Bond 2 x 500
  • Lexmark CS921 | Users Guide PDF - Page 38
    X X Vinyl Labels X X X X 1 Print in batches of only up to 20 to prevent them from sticking together. Two‑sided printing X X X X Paper types supported by the finisher Paper type Bond Staple finisher Non‑finishing Staple Staple, hole punch finisher Non‑finishing Staple Hole punch Card Stock
  • Lexmark CS921 | Users Guide PDF - Page 39
    X Rough Cotton X X X Custom Type 1 Print in batches of only up to 20 to prevent them from sticking together. Booklet finisher X X X Supported paper weights Paper type Standard 550‑sheet tray Plain paper Glossy Card stock Labels N/A Envelopes N/A 2 x 500‑sheet tray 2500-sheet tray 3000
  • Lexmark CS921 | Users Guide PDF - Page 40
    supported Lexmark printer. 1 Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support . Printing from a mobile device using Mopria Print Service Mopria® Print Service is a mobile printing solution for mobile devices running
  • Lexmark CS921 | Users Guide PDF - Page 41
    sure that both devices are connected to the same subnet. • This application is supported only in some Apple devices. 1 From your mobile device, select a document a mobile device using Wi‑Fi Direct® Wi‑Fi Direct® is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make
  • Lexmark CS921 | Users Guide PDF - Page 42
    Printing 42 Printing from a flash drive 1 Insert the flash drive. Notes: • If you insert the flash drive when an error message appears, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy
  • Lexmark CS921 | Users Guide PDF - Page 43
    16GB and 32GB) Notes: - The printer supports high‑speed USB flash drives with full‑speed standard. - USB flash drives must support the File Allocation Table (FAT) system. the printer until they are released or deleted manually. Set the expiration time for a repeat print job. Note: Repeat
  • Lexmark CS921 | Users Guide PDF - Page 44
    Printing 44 Use To Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining copies. Note: Verify jobs print one copy to check if it is satisfactory before printing the remaining copies. Reserve Job Expiration Set the expiration time that the
  • Lexmark CS921 | Users Guide PDF - Page 45
    Printing 45 5 From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential > enter
  • Lexmark CS921 | Users Guide PDF - Page 46
    Reports Help Troubleshooting • Preferences • Eco‑Mode • Remote Operator Panel • Notifications • Power Management • Information Sent to Lexmark • Guides • Color Quality Guide • Connection Guide • Information Guide Print Quality Test Pages • Accessibility • Restore Factory Defaults • Maintenance
  • Lexmark CS921 | Users Guide PDF - Page 47
    Text 2 (Date/Time*) Custom Text 1 Custom Text 2 Specify the information to appear on the home screen. Date and Time Configure Current Date and Time Manually Set Date and Time Date Format (MM‑DD‑YYYY*) Time Format (12 hour A.M./P.M.*) Time Zone (UTC‑5:00*) Network Time Protocol Enable NTP (On*) NTP
  • Lexmark CS921 | Users Guide PDF - Page 48
    feedback for button presses, panel interactions, paper loaded prompts, and error notifications. • Adjust the feedback volume. Screen Timeout 5-300 Eco-Mode Menu item Description Print Sides (1‑Sided*) Pages per Side (Off*) Toner Darkness (4*) Color Saver (Off*) Configure the print settings of the
  • Lexmark CS921 | Users Guide PDF - Page 49
    Punch Alarm (Off*) Set the number of times that the alarm sounds when the toner cartridge is low, the staple cartridge is empty, or the hole punch receptacle is full REALM NTLM Domain Disable "SMTP server not set up" error (Off*) Note: An asterisk (*) next to a value indicates the factory
  • Lexmark CS921 | Users Guide PDF - Page 50
    Assist Off On* Set the printer to flush blank pages or pages with partial prints automatically after a jammed page has been cleared. Error Prevention Auto Continue Off On* (5 seconds) Let the printer continue processing or printing a job automatically after clearing certain printer conditions that
  • Lexmark CS921 | Users Guide PDF - Page 51
    . Supplies and Page Usage Note: Information Send Time appears only when you select any of the settings in Device Performance Information Sent to Lexmark, except None. None* Information Send Time Start Time Stop Time Note: An asterisk (*) next to a value indicates the factory default setting
  • Lexmark CS921 | Users Guide PDF - Page 52
    Understanding the printer menus 52 Accessibility Menu item Description Duplicate Key Strike Interval 0-5 (0*) Set the interval in seconds during which the printer ignores duplicate key presses on an attached keyboard. Key Repeat Initial Delay 0.25-5 (1*) Set the initial length of delay in
  • Lexmark CS921 | Users Guide PDF - Page 53
    settings Restore app settings Maintenance Description Restore the printer guration USB PnP 1* 2 Change the USB driver mode of the printer to improve its compatibility tray. Tray Configuration Paper Prompts Auto* Multipurpose Feeder Manual Paper Set the paper source that the user fills when
  • Lexmark CS921 | Users Guide PDF - Page 54
    Understanding the printer menus 54 Menu item Description Tray Configuration Envelope Prompts Auto* Multipurpose Feeder Manual Envelope Set the paper source that the user fills when a prompt to load envelope appears. Tray Configuration Action for Prompts Prompt user* Continue Use
  • Lexmark CS921 | Users Guide PDF - Page 55
    messages. Device Operations Clear all remotely‑installed messages Erase messages that were remotely installed. Device Operations Automatically Display Error Screens Off On* Show existing error messages on the display after the printer remains inactive on the home screen for a length of time
  • Lexmark CS921 | Users Guide PDF - Page 56
    item Description App Configuration LES Applications Off On* Enable the Lexmark Embedded Solutions (LES) applications. Notes: • When the setting Sanitized appears only when a hard disk is installed. Out of Service Erase Sanitize all information on nonvolatile memory Clear all information on non
  • Lexmark CS921 | Users Guide PDF - Page 57
    is 63 characters. Export the configuration file to a flash drive. Export the compressed log files to a flash drive. Send diagnostic information to Lexmark. Print Layout Menu item Description Sides 1‑Sided* 2‑Sided Specify whether to print on one side or two sides of the paper. Flip Style Long Edge
  • Lexmark CS921 | Users Guide PDF - Page 58
    Understanding the printer menus 58 Menu item Description Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper. Pages per Side Ordering Horizontal*
  • Lexmark CS921 | Users Guide PDF - Page 59
    Understanding the printer menus 59 Menu item Description Staple Test Start Determine whether the staple finisher is functioning properly. Note: This menu item appears only when a finisher is installed. Hole Punch Off* On Punch holes along the edge of the printed output. Note: This menu item
  • Lexmark CS921 | Users Guide PDF - Page 60
    * Determine how the color imaging kit operates during printing. Notes: • When set to Max Yield, the color imaging kit slows or stops while printing groups Note: 2400 Image Q provides high‑quality output at maximum speed. Toner Darkness 1 to 5 (4*) Determine the lightness or darkness of text
  • Lexmark CS921 | Users Guide PDF - Page 61
    Color Balance Cyan ‑5 to 5 (0*) Magenta ‑5 to 5 (0*) Yellow ‑5 to 5 (0*) Black ‑5 to 5 (0*) Reset Defaults Adjust the amount of toner that is used for each color. Color Correction Off Auto* Manual Modify the color settings used to print documents. Notes: • Off sets the printer to receive the
  • Lexmark CS921 | Users Guide PDF - Page 62
    Understanding the printer menus 62 Job Accounting Menu item Description Job Accounting Off* On Set the printer to create a log of the print jobs that it receives. Note: This menu item appears only when a flash memory or hard disk is installed. Accounting Log Frequency Daily Weekly Monthly*
  • Lexmark CS921 | Users Guide PDF - Page 63
    to fit the selected paper size. Annotations Print Do Not Print* Specify whether to print annotations in the PDF. Print PDF Error Off On* Enable the printing of PDF error. Note: An asterisk (*) next to a value indicates the factory default setting. PostScript Menu item Description Print PS
  • Lexmark CS921 | Users Guide PDF - Page 64
    Specify the symbol set for each font name. Note: A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text. Pitch 0.08-100 (10*) Specify the pitch for fixed or
  • Lexmark CS921 | Users Guide PDF - Page 65
    feed after a carriage return control command. Tray Renumber Assign MP Feeder Assign Tray [x] Assign Manual Paper Assign Manual Envelope Configure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a given paper source
  • Lexmark CS921 | Users Guide PDF - Page 66
    Understanding the printer menus 66 HTML Menu item Description Font Name Times* Set the font to use when printing HTML documents. Font Size 1-255 (12*) Set the font size to use when printing HTML documents. Scale 1-400% (100*) Scale HTML documents for printing. Orientation Portrait*
  • Lexmark CS921 | Users Guide PDF - Page 67
    any paper source. Notes: • Off prompts the user to load the required paper size. • All Listed allows all available substitutions. Configure MP Cassette* Manual First Determine the behavior of the multipurpose feeder. Notes: • Cassette configures the multipurpose feeder as the automatic paper source
  • Lexmark CS921 | Users Guide PDF - Page 68
    from the short edge or long edge direction. Note: Long Edge appears only when the longest edge is shorter than the maximum width supported. Note: An asterisk (*) next to a value indicates the factory default setting. Media Types Menu item Plain Card Stock Recycled Transparency Glossy Heavy Glossy
  • Lexmark CS921 | Users Guide PDF - Page 69
    setting. USB Drive Flash Drive Print Menu item Description Number of Copies 1-9999 (1*) Set the number of copies. Paper Source Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Set the paper source for the print job. Color Off On* Print a flash drive file in color. Collate
  • Lexmark CS921 | Users Guide PDF - Page 70
    Understanding the printer menus 70 Menu item Description Staple Specify the staple position for all print jobs. Off* 1 staple, top left corner Note: This menu item appears only when a staple finisher is installed. 1 staple, top left corner 2 staples, left 1 staple, top right corner 2
  • Lexmark CS921 | Users Guide PDF - Page 71
    Understanding the printer menus 71 Menu item Description Pages per Side Orientation Auto* Landscape Portrait Specify the orientation of multiple page images when using Pages per Side menu. Pages per Side Border None* Solid Print a border around each page image when using Pages per Side menu.
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    Mode Infrastructure Wireless Security Mode Disabled* WEP WPA2/WPA - Personal WPA2 - Personal 802.1x - RADIUS Description Configure the Wi‑Fi connection using Lexmark Mobile Assistant. Configure the Wi‑Fi connection using the control panel. Note: 802.1x - RADIUS can be configured only from the Embedded
  • Lexmark CS921 | Users Guide PDF - Page 73
    Understanding the printer menus Menu item Wi‑Fi Protected Setup WPS Auto Detect Off On* Start Push Button Method Start PIN Method Network Mode BSS Type Infrastructure* Enable Wi‑Fi Direct On Off* Compatibility 802.11b/g/n (2.4GHz)* 802.11a/b/g/n/ac (2.4GHz/5GHz) 802.11a/n/ac (5GHz) Wireless Security
  • Lexmark CS921 | Users Guide PDF - Page 74
    Netmask Gateway IPv6 Enable IPv6 On* Off Enable DHCPv6 On Off* Stateless Address Autoconfiguration On* Off DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix All IPv6 Addresses All IPv6 Router Addresses Network Address UAA LAA PCL SmartSwitch Off On* PS
  • Lexmark CS921 | Users Guide PDF - Page 75
    Configure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconfiguration (On*) DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix (64*) All IPv6 Addresses All IPv6 Router Addresses Network Address UAA LAA Specify the
  • Lexmark CS921 | Users Guide PDF - Page 76
    update NTP server On* Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer. Zero Configuration Name Specify a service name for the zero configuration network. Enable Auto IP Off* On Assign an IP address automatically. DNS Server Address Specify the current Domain Name
  • Lexmark CS921 | Users Guide PDF - Page 77
    Menu item Description Enable mDNS Off On* Update the multicast DNS settings. WINS Server Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Off* On Allow the BOOTP to assign a printer IP address. Restricted Server List Specify the IP addresses that are
  • Lexmark CS921 | Users Guide PDF - Page 78
    Set Off On* Enable PPM MIB Off On* SNMP Community Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. SNMP Version 3 Enabled Off On* Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication
  • Lexmark CS921 | Users Guide PDF - Page 79
    Understanding the printer menus 79 Menu item Description Base Configuration Default* Compatibility Secure Set the IPSec base configuration. DH (Diffie‑Hellman) Group Proposal modp2048 (14)* modp3072 (15) modp4096 (16) modp6144 (17) Set the IPSec base configuration. Note: This menu item appears
  • Lexmark CS921 | Users Guide PDF - Page 80
    Understanding the printer menus 80 Menu item Description Active Off* On Let the printer join networks that require authentication before allowing access. Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network
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    Understanding the printer menus 81 Menu item Description Local Domains Specify domain names for HTTP and FTP servers. HTTP Proxy IP Address Configure the HTTP and FTP server settings. FTP Proxy IP Address HTTP Default IP Port HTTPS Device Certificate FTP Default IP Port Timeout for HTTP/
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    Understanding the printer menus 82 Restrict external network access Menu item Description Restrict external network access Off* On Restrict access to network sites. External network address Specify the network addresses with restricted access. E‑mail address for notification Specify an e‑
  • Lexmark CS921 | Users Guide PDF - Page 83
    Understanding the printer menus 83 Menu item Description SSID Specify the service set identifier (SSID) of the Wi‑Fi network. Preferred Channel Number Auto 1-11 (6*) Show the PSK on the Network Setup Page. Set PSK Set
  • Lexmark CS921 | Users Guide PDF - Page 84
    Configuration Menus Supplies Menu Option Card Menu SE Menu Device Menu Device Management Remote Management Firmware Updates Apps Configuration Import / Export All Settings Out of Service Erase Apps New Apps Slideshow Change Wallpaper Screen Saver Forms and Favorites Eco‑Settings Description Control
  • Lexmark CS921 | Users Guide PDF - Page 85
    Understanding the printer menus 85 Security Audit Log Menu item Description Enable Audit Off* On Record the events in the secure audit log and remote syslog. Enable Remote Syslog Off* On Send audit logs to a remote server. Remote Syslog Server Specify the remote syslog server. Remote
  • Lexmark CS921 | Users Guide PDF - Page 86
    Understanding the printer menus 86 Menu item Description Severity of Events to Log 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑ Informational 7 ‑ Debug Specify the priority level cutoff for logging messages and events. Remote Syslog Non‑Logged Events Off* On Send
  • Lexmark CS921 | Users Guide PDF - Page 87
    Understanding the printer menus 87 Menu item Description Digitally Sign Exports Off* On Add a digital signature to each exported log file. Clear Log Delete all audit logs. Export Log Syslog (RFC 5424) Syslog (RFC 3164) CSV Export a security log to a flash drive. Note: An asterisk (*) next to
  • Lexmark CS921 | Users Guide PDF - Page 88
    Understanding the printer menus 88 Menu item Description Repeat Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for a print job that you want to repeat. Verify Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer prints a copy
  • Lexmark CS921 | Users Guide PDF - Page 89
    Understanding the printer menus 89 Erase Temporary Data Files Menu item Description Stored in onboard memory Off* On Delete all files stored on the printer memory. Stored on hard disk 1 Pass Erase* 3 Pass Erase 7 Pass Erase Delete all files stored on the printer hard disk. Note: This menu item
  • Lexmark CS921 | Users Guide PDF - Page 90
    Understanding the printer menus 90 Menu item Description Minimum Password Length 0-32 Specify the password length. Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Menu Settings Page Description Print a report that contains
  • Lexmark CS921 | Users Guide PDF - Page 91
    Guides Color Quality Guide Connection Guide Information Guide Media Guide Moving Guide Print Quality Guide Supplies Guide Description Prints all the guides quality issues Provides information about ordering supplies Troubleshooting Troubleshooting Menu item Print Quality Test Pages Description
  • Lexmark CS921 | Users Guide PDF - Page 92
    offline, and then touch Next. 4 Start the operation. Erasing printer hard disk memory 1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Select the Sanitize all information on hard disk check box, and then touch ERASE. 3 Select a method to erase data. 4 Start
  • Lexmark CS921 | Users Guide PDF - Page 93
    screen, touch Settings > Security > Disk Encryption > Start encryption. 2 Follow the instructions on the display. Notes: • To avoid loss of data, do not turn off a different department or location. • The printer is serviced by someone from outside your organization. • The printer is removed from
  • Lexmark CS921 | Users Guide PDF - Page 94
    Securing the printer 94 Disposing of a printer hard disk • Degaussing-Flushes the hard disk with a magnetic field that erases stored data • Crushing-Physically compresses the hard disk to break component parts and render them unreadable • Milling-Physically shreds the hard disk into small metal
  • Lexmark CS921 | Users Guide PDF - Page 95
    Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant 1 Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store. 2 From the printer home
  • Lexmark CS921 | Users Guide PDF - Page 96
    see the documentation that came with your access point. • A wireless network adapter is installed in your printer. For more information, see the instructions that came with the adapter. • Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview > Active
  • Lexmark CS921 | Users Guide PDF - Page 97
    field. 3 Apply the changes. Deactivating the Wi‑Fi network 1 From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Standard Network. 2 Follow the instructions on the display.
  • Lexmark CS921 | Users Guide PDF - Page 98
    Maintaining the printer 98 Setting up serial printing (Windows only) 1 Set the parameters in the printer. a From the control panel, navigate to the menu for the port settings. b Locate the menu for the serial port settings, and then adjust the settings, if necessary. c Apply the changes. 2 From
  • Lexmark CS921 | Users Guide PDF - Page 99
    Maintaining the printer 99 Cleaning the printhead lens 1 Open door A. 2 Remove the waste toner bottle. 3 Using the printhead wiper, clean the printhead lens. 4 Insert the wiper back into place.
  • Lexmark CS921 | Users Guide PDF - Page 100
    Maintaining the printer 100 5 Insert the waste toner bottle, and then close the door. Emptying the hole punch box 1 Open door H.
  • Lexmark CS921 | Users Guide PDF - Page 101
    Maintaining the printer 101 2 Remove, and then empty the hole punch box. 3 Insert the hole punch box. 4 Close the door.
  • Lexmark CS921 | Users Guide PDF - Page 102
    error indicating the presence of the reset item. Ordering toner cartridges Notes: • The estimated cartridge yield is based on the ISO/IEC 19798 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield. Lexmark CS921 and CS923 toner cartridges Toner
  • Lexmark CS921 | Users Guide PDF - Page 103
    a waste toner bottle Item Waste toner bottle Part number 54G0W00 Ordering staple cartridges Item Staple cartridges Part number 25A0013 Ordering maintenance kits Lexmark CS921, CS923, and CS927 maintenance kits Maintenance kits 200K MPF maintenance kit 600K CMY developer maintenance kit Black
  • Lexmark CS921 | Users Guide PDF - Page 104
    maintenance kits Maintenance kits 300K transfer belt maintenance kit Fuser maintenance kit, 100 V Fuser maintenance kit, 110 V Fuser maintenance kit, 120 V Fuser maintenance kit, 230 V Lexmark CS923 maintenance kits Maintenance kits 300K transfer belt maintenance kit Fuser maintenance kit Part
  • Lexmark CS921 | Users Guide PDF - Page 105
    Maintaining the printer 105 Replacing parts and supplies Replacing a toner cartridge 1 Open door A. 2 Remove the toner cartridge. 3 Unpack the new toner cartridge. 4 Shake the toner cartridge three times.
  • Lexmark CS921 | Users Guide PDF - Page 106
    Maintaining the printer 106 5 Insert the new toner cartridge. 6 Remove the waste toner bottle.
  • Lexmark CS921 | Users Guide PDF - Page 107
    Maintaining the printer 107 7 Using the printhead wiper, clean the printhead lens. 8 Insert the wiper back into place. 9 Insert the waste toner bottle, and then close the door.
  • Lexmark CS921 | Users Guide PDF - Page 108
    Maintaining the printer 108 Replacing a photoconductor unit 1 Open door A. 2 Remove the waste toner bottle. 3 Remove the photoconductor unit. Warning-Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in
  • Lexmark CS921 | Users Guide PDF - Page 109
    . Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Lexmark CS921 | Users Guide PDF - Page 110
    Maintaining the printer 110 5 Insert the new photoconductor unit. 6 Using the printhead wiper, clean the printhead lens. 7 Insert the wiper back into place.
  • Lexmark CS921 | Users Guide PDF - Page 111
    Maintaining the printer 111 8 Insert the waste toner bottle, and then close the door.
  • Lexmark CS921 | Users Guide PDF - Page 112
    Maintaining the printer 112 Replacing the waste toner bottle 1 Open door A. 2 Remove the waste toner bottle. 3 Using the printhead wiper, clean the printhead lens. 4 Insert the wiper back to into place. 5 Unpack the new waste toner bottle.
  • Lexmark CS921 | Users Guide PDF - Page 113
    Maintaining the printer 113 6 Insert the new waste toner bottle, and then close the door. Replacing the pick, feed, and separator rollers 1 Pick roller 2 Feed roller 3 Separator roller
  • Lexmark CS921 | Users Guide PDF - Page 114
    Maintaining the printer 114 1 Turn off the printer. 2 Remove all the trays. • Standard tray • Optional 2500‑sheet tray Notes: - Use the screwdriver stored inside door A. - To remove the optional 2 x 500‑sheet tray, follow the procedure in removing the standard tray.
  • Lexmark CS921 | Users Guide PDF - Page 115
    Maintaining the printer 115 3 Open door C. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of
  • Lexmark CS921 | Users Guide PDF - Page 116
    Maintaining the printer 116 4 Open door D. Notes: • Door D is only accessible if an optional 2500‑ or 2 x 500‑sheet tray is installed. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door.
  • Lexmark CS921 | Users Guide PDF - Page 117
    Maintaining the printer 117 5 Locate the rollers. 6 Remove the rollers. 7 Insert the new rollers until they click into place. Note: Make sure to insert the rollers to their proper places. 8 Close doors D and C. 9 Insert the trays, and then turn on the printer.
  • Lexmark CS921 | Users Guide PDF - Page 118
    Maintaining the printer 118 Replacing the transfer belt 1 Turn off the printer. 2 Open door C. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION-HOT SURFACE: The inside
  • Lexmark CS921 | Users Guide PDF - Page 119
    Maintaining the printer 119 3 Using the screwdriver stored inside door A, remove the door stopper. 4 Loosen the screws that secure the transfer belt.
  • Lexmark CS921 | Users Guide PDF - Page 120
    Maintaining the printer 120 5 Remove the paper guide. 6 Remove the transfer belt. 7 Unpack the new transfer belt. Warning-Potential Damage: Do not touch the transfer belt. Doing so may affect the quality of future print jobs. 8 Insert the new transfer belt until it clicks into place.
  • Lexmark CS921 | Users Guide PDF - Page 121
    Maintaining the printer 121 9 Using the printhead wiper, clean the printhead lens. 10 Insert the paper guide. 11 Secure the transfer belt. 12 Reattach the door stopper. 13 Close the door, and then turn on the printer. Replacing the transfer roller 1 Open
  • Lexmark CS921 | Users Guide PDF - Page 122
    Maintaining the printer 122 2 Remove the transfer roller. 3 Unpack the new transfer roller. 4 Insert the new transfer roller until it clicks into place. 5 Close the door.
  • Lexmark CS921 | Users Guide PDF - Page 123
    Maintaining the printer 123 Replacing the staple cartridge Replacing the staple cartridge in the staple finisher 1 Slide the staple finisher. 2 Remove the empty staple cartridge. 3 Unpack the new staple cartridge.
  • Lexmark CS921 | Users Guide PDF - Page 124
    Maintaining the printer 124 4 Insert the new staple cartridge until it clicks into place. 5 Slide the finisher back into place. Replacing the staple cartridge in the staple, hole punch finisher 1 Open door H.
  • Lexmark CS921 | Users Guide PDF - Page 125
    Maintaining the printer 125 2 Remove the staple cartridge. 3 Unpack the new staple cartridge. 4 Insert the new staple cartridge until it clicks into place. 5 Close the door.
  • Lexmark CS921 | Users Guide PDF - Page 126
    Maintaining the printer 126 Replacing the staple cartridge in the booklet finisher 1 Open door H, and then pull out the booklet maker. 2 Remove the staple cartridge. 3 Unpack the new staple cartridge.
  • Lexmark CS921 | Users Guide PDF - Page 127
    the same time. • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the printer.
  • Lexmark CS921 | Users Guide PDF - Page 128
    . Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Configuring the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview
  • Lexmark CS921 | Users Guide PDF - Page 129
    .com/recycle, and then choose your country or region. Information on available packaging recycling programs is included with the information on product recycling. Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area. The foam used in
  • Lexmark CS921 | Users Guide PDF - Page 130
    below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use
  • Lexmark CS921 | Users Guide PDF - Page 131
    Clearing jams 131 • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •
  • Lexmark CS921 | Users Guide PDF - Page 132
    Clearing jams 132 Jam locations 7 Finisher • Booklet finisher • Staple, hole punch finisher Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Open door C to remove any paper fragments.
  • Lexmark CS921 | Users Guide PDF - Page 133
    the right to open the door. 2 Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Fuser area
  • Lexmark CS921 | Users Guide PDF - Page 134
    Clearing jams 134 • Below the fuser area • Duplex area
  • Lexmark CS921 | Users Guide PDF - Page 135
    Clearing jams 135 • Above the duplex area 3 Open the standard trays, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the trays, and then close the door.
  • Lexmark CS921 | Users Guide PDF - Page 136
    Clearing jams 136 Paper jam in door D 1 Open door D, and then remove the jammed paper. Notes: • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. • Open door C to make sure that all paper fragments are removed, and then close the door. 2 Open the optional tray,
  • Lexmark CS921 | Users Guide PDF - Page 137
    Clearing jams 137 3 Close the tray, and then close the door. Paper jam in the 3000‑sheet tray 1 Slide the 3000‑sheet tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark CS921 | Users Guide PDF - Page 138
    Clearing jams 138 3 Open door F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the door, and then slide the tray back into place. Paper jam in the booklet finisher 1 Open door G, and then remove the jammed paper. Note: Make sure that all paper
  • Lexmark CS921 | Users Guide PDF - Page 139
    Clearing jams 139 2 Open door J. 3 Open door H.
  • Lexmark CS921 | Users Guide PDF - Page 140
    Clearing jams 140 4 Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Door J • Areas H1 and H2
  • Lexmark CS921 | Users Guide PDF - Page 141
    Clearing jams 141 • Area H6 5 Pull out the booklet maker. 6 Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Area H8
  • Lexmark CS921 | Users Guide PDF - Page 142
    Clearing jams 142 • Area H9 • Area H10 7 Push the booklet maker back into place. 8 Close doors H and J. Paper jam in the staple finisher 1 Remove paper from the staple finisher bin. 2 Slide the staple finisher, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark CS921 | Users Guide PDF - Page 143
    Clearing jams 143 If necessary, turn the spinner wheel G1 downward to feed the jammed paper into the finisher bin, and then remove the jammed paper. 3 Slide the finisher back into place.
  • Lexmark CS921 | Users Guide PDF - Page 144
    Clearing jams 144 Staple jam in the staple finisher 1 Slide the staple finisher. 2 Remove the staple cartridge holder.
  • Lexmark CS921 | Users Guide PDF - Page 145
    Clearing jams 145 3 Remove the loose staples. 4 Insert the staple cartridge holder until it clicks into place. 5 Slide the finisher back into place.
  • Lexmark CS921 | Users Guide PDF - Page 146
    Clearing jams 146 Staple jam in the staple, hole punch finisher 1 Open door H. 2 Remove the staple cartridge holder.
  • Lexmark CS921 | Users Guide PDF - Page 147
    Clearing jams 147 3 Remove the loose staples. 4 Insert the staple cartridge holder until it clicks into place. 5 Close the door.
  • Lexmark CS921 | Users Guide PDF - Page 148
    Clearing jams 148 Staple jam in the booklet finisher 1 Open door H, and then pull out the booklet maker. 2 Remove the staple cartridge holder.
  • Lexmark CS921 | Users Guide PDF - Page 149
    Clearing jams 149 3 Remove the loose staples. 4 Insert the staple cartridge holder until it clicks into place. 5 Push the booklet maker back into place, and then close the door.
  • Lexmark CS921 | Users Guide PDF - Page 150
    Troubleshooting 150 Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 123.123.123. Is the printer IP address correct? Step 3 Check if you are using a supported browser: • Internet Explorer version 11 or later • Microsoft Edge • Safari version 6 or later
  • Lexmark CS921 | Users Guide PDF - Page 151
    Troubleshooting 151 Action Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? Yes The problem is solved. No Contact customer support. Unable to read flash drive for assistance. 900.xy error Turn off the printer, wait for about 10 seconds, and then turn on the
  • Lexmark CS921 | Users Guide PDF - Page 152
    in the print driver. Note: If necessary, manually add the internal option in the print driver to make it available driver" on page 228. b Resend the print job. The problem is solved. Does the internal option operate correctly? No Go to step 2. Go to step 3. Go to step 4. Contact customer support
  • Lexmark CS921 | Users Guide PDF - Page 153
    • Format the flash memory. Note: If the error message remains, then the flash memory may be defective and needs to be replaced. Issues with supplies Non‑Lexmark supply The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with
  • Lexmark CS921 | Users Guide PDF - Page 154
    Troubleshooting 154 3 Read the warning message, and then select Continue. 4 Press and hold X and # simultaneously for 15 seconds to clear the message. Note: If you are unable to reset the supply usage counters, then return the item to the place of purchase. Paper feed problems problem is support
  • Lexmark CS921 | Users Guide PDF - Page 155
    Troubleshooting 155 Action Step 3 a Reduce the number of pages to print. b Print the document. Are the pages collated correctly? Yes The problem is solved. Tray linking does not work Action Yes Step 1 The problem , and then turn it back on. If the error occurs a second time, then: 1 Turn off
  • Lexmark CS921 | Users Guide PDF - Page 156
    Troubleshooting easily accessible. 6 Turn on the printer. If the error occurs again, then: 1 Turn off the printer. 2 Go to step 2. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is problem is support. solved. Do paper jams occur frequently?
  • Lexmark CS921 | Users Guide PDF - Page 157
    the document. Yes The problem is solved. Are the jammed pages reprinted? No Contact customer support. Printing problems Confidential and other . Are the documents printed? Step 2 The print job may contain a formatting error or invalid data. • Delete the print job, and then send it again.
  • Lexmark CS921 | Users Guide PDF - Page 158
    Troubleshooting 158 Action Yes Step 3 The problem problem is solved. Are the documents printed? Step 5 a Add printer memory. b Resend the print job. The problem is Quiet Mode. From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Device Operations > Quiet Mode. b
  • Lexmark CS921 | Users Guide PDF - Page 159
    Troubleshooting Action Step 3 a Depending on your operating system, specify the print resolution from the Printing Preferences or Step 6 Remove held jobs. Go to step 7. Is the printer printing slow? 159 No The problem is solved. The problem is solved. The problem is solved. The problem is solved.
  • Lexmark CS921 | Users Guide PDF - Page 160
    Troubleshooting 160 Action Yes Step 7 a Make sure that the printer is not overheating. Contact customer support. Notes: • Allow Check if the printer is on. b Resolve any error messages that appear on the display. c Print the document. The problem is solved. Is the document printed? Step 3
  • Lexmark CS921 | Users Guide PDF - Page 161
    print driver. b Print the document. Is the document printed? Print quality is poor Blank or white pages 161 Yes The problem is solved. No Contact customer support. Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print
  • Lexmark CS921 | Users Guide PDF - Page 162
    Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality control panel. Navigate to: Settings > Print > Quality > Toner Darkness b Print the document. The problem is solved. Is the print too dark? Step 3 Go
  • Lexmark CS921 | Users Guide PDF - Page 163
    No Go to step 6. Go to step 6. The problem is solved. Contact customer The problem is support. solved. Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch
  • Lexmark CS921 | Users Guide PDF - Page 164
    Print the document. Contact customer support. The problem is solved. Do ghost images appear on prints? Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For
  • Lexmark CS921 | Users Guide PDF - Page 165
    the imaging kit. Doing so may affect the quality of future print jobs. b Print the document. Contact customer support. The problem is solved. Does gray or colored background appear on prints? Incorrect margins Action Step 1 a Adjust the paper guides to
  • Lexmark CS921 | Users Guide PDF - Page 166
    customer support. Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > . No The problem is solved. Is the print light? Step 2 Go to step 3. a Depending on your operating system, increase toner darkness from the
  • Lexmark CS921 | Users Guide PDF - Page 167
    Troubleshooting Action Step 3 a Turn off Color Saver. From the control panel, navigate to: Settings > Print > Quality > Color Saver b Print the are ready to use it. b Print the document. Go to step 8. Is the print light? 167 No The problem is solved. The problem is solved. Go to step 7. The
  • Lexmark CS921 | Users Guide PDF - Page 168
    panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Yes a Remove the toner cartridge of the missing color. b Remove the imaging kit. Contact customer support. Warning-Potential Damage: Do
  • Lexmark CS921 | Users Guide PDF - Page 169
    Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Step 1 Check the printer for leaked toner contamination. Yes Go to step 2. No Contact customer support document. Go to step 4. The problem is solved. Is the print
  • Lexmark CS921 | Users Guide PDF - Page 170
    Troubleshooting 170 Action Yes Step 5 a Remove, and then insert the imaging kit. Contact customer support. Warning-Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the
  • Lexmark CS921 | Users Guide PDF - Page 171
    curled? Yes Go to step 4. No The problem is solved. Contact customer The problem is support. solved. Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non
  • Lexmark CS921 | Users Guide PDF - Page 172
    Troubleshooting 172 Action Yes Step 3 a Check if the paper loaded is supported. Contact customer support. Note: If paper is not supported, then load a supported paper. b Print the document. No The problem is solved. Is the print crooked or skewed? Solid color or black images Note: Before
  • Lexmark CS921 | Users Guide PDF - Page 173
    may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. b Print the document. Contact customer support. The problem is solved. Are text or images cut off? Toner easily rubs off
  • Lexmark CS921 | Users Guide PDF - Page 174
    b Print the document. Contact customer The problem is support. solved. Does toner easily rub off? Uneven print density Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch
  • Lexmark CS921 | Users Guide PDF - Page 175
    Troubleshooting 175 Action Yes a Remove, and then insert the imaging kit. Warning-Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Contact customer support. Warning-Potential Damage: Do not touch the photoconductor
  • Lexmark CS921 | Users Guide PDF - Page 176
    . b Print the document. Contact customer support. The problem is solved. Do dark lines appear on prints? Horizontal white lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For
  • Lexmark CS921 | Users Guide PDF - Page 177
    kit. Contact customer support. Warning-Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light can cause print quality problems solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print
  • Lexmark CS921 | Users Guide PDF - Page 178
    appear on prints? Step 3 a Remove, and then insert the imaging kit. Contact customer support. Warning-Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum under
  • Lexmark CS921 | Users Guide PDF - Page 179
    kit • 94.20 mm (3.71 in.) • 29.80 mm (1.17 in.) • 23.20 mm (0.91 in.) Developer unit • 43.90 mm (1.73 in.) • 45. Fuser • 79.80 mm (3.14 in.) • 94.30 mm (3.71 in.) Yes Take note of the distance, and then contact customer support. No Take note of the distance, and then contact customer support
  • Lexmark CS921 | Users Guide PDF - Page 180
    Troubleshooting Install the correct print driver. The problem is solved. Go to step 8. Is the printer responding? Step 8 The problem is Turn off the printer , wait for about 10 seconds, and then turn on the solved. printer. Contact customer support. Is
  • Lexmark CS921 | Users Guide PDF - Page 181
    Troubleshooting 181 Action Yes Step 2 The problem is a Depending on your operating system, specify to step 3. Contact customer support. Color quality problems Adjusting toner darkness 1 From the home screen, touch Settings > Print > Quality. 2 Adjust the toner darkness. 3 Apply the changes
  • Lexmark CS921 | Users Guide PDF - Page 182
    Troubleshooting 182 Object type RGB Image RGB Text RGB Graphics CMYK Image conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner used to produce the color you want. The object information determines the application of color conversion tables
  • Lexmark CS921 | Users Guide PDF - Page 183
    Troubleshooting 183 What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual particular color‑matching problem depends on: • The Color Correction setting being used (Auto, Off, or Manual) • The
  • Lexmark CS921 | Users Guide PDF - Page 184
    following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also
  • Lexmark CS921 | Users Guide PDF - Page 185
    Hardware Available internal options • Memory card - DDR3 DIMM - Flash memory • Fonts - Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Lexmark Internal Solutions Port (ISP) - MarkNet N8370 Wireless Print Server - IEEE 1284‑B Parallel Card - RS‑232C Serial Card Installing a memory card
  • Lexmark CS921 | Users Guide PDF - Page 186
    Upgrading and migrating 186 3 Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer. 4 If the printer has a filter cover, then remove the cover. 5 Remove the controller board access cover. Warning-Potential Damage: Controller board electronic
  • Lexmark CS921 | Users Guide PDF - Page 187
    Upgrading and migrating 187 6 Remove the controller board shield.
  • Lexmark CS921 | Users Guide PDF - Page 188
    Upgrading and migrating 188 7 Unpack the memory card. Warning-Potential Damage: Avoid touching the connection points along the edge of the card. 8 Insert the memory card until it clicks into place. 9 Attach the shield, and then attach the access cover. 10 Attach the connector cover. 11 If you
  • Lexmark CS921 | Users Guide PDF - Page 189
    Upgrading and migrating 189 3 Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer. 4 If the printer has a filter cover, then remove the cover. 5 Remove the controller board access cover. Warning-Potential Damage: Controller board electronic
  • Lexmark CS921 | Users Guide PDF - Page 190
    Upgrading and migrating 190 6 Remove the controller board shield. 7 Unpack the printer hard disk.
  • Lexmark CS921 | Users Guide PDF - Page 191
    Upgrading and migrating 191 8 Attach the hard disk, and then connect the hard disk interface cable to the controller board. 9 Attach the shield, and then attach the access cover. 10 Attach the connector cover. 11 If you removed a filter cover, then attach the cover. 12 Connect the power cord to
  • Lexmark CS921 | Users Guide PDF - Page 192
    Upgrading and migrating 192 Installing an optional card CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
  • Lexmark CS921 | Users Guide PDF - Page 193
    Upgrading and migrating 193 4 If the printer has a filter cover, then remove the cover. 5 Remove the controller board access cover. Warning-Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any
  • Lexmark CS921 | Users Guide PDF - Page 194
    Upgrading and migrating 194 6 Remove the controller board shield. 7 Unpack the optional card. Warning-Potential Damage: Avoid touching the connection points along the edge of the card. 8 Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush
  • Lexmark CS921 | Users Guide PDF - Page 195
    Upgrading and migrating 195 11 If you removed a filter cover, then attach the cover. 12 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and
  • Lexmark CS921 | Users Guide PDF - Page 196
    Upgrading and migrating 196 4 Remove the controller board shield.
  • Lexmark CS921 | Users Guide PDF - Page 197
    Upgrading and migrating 197 5 Open the port access door. 6 Remove the option slot cover. Note: Using a Phillips screwdriver, remove the screw. Lift the cover, and then pull it out completely. 7 Unpack the wireless print server, and then pass it through the option slot.
  • Lexmark CS921 | Users Guide PDF - Page 198
    Upgrading and migrating 198 8 Attach the thumbscrews. 9 Connect the wireless print server to the controller board.
  • Lexmark CS921 | Users Guide PDF - Page 199
    or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the
  • Lexmark CS921 | Users Guide PDF - Page 200
    Upgrading and migrating 200 4 Attach the stabilizing feet to the tray, and then remove the adhesive cover. 5 Using the side handles, align the printer with the tray, and then lower the printer into place. CAUTION-POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may
  • Lexmark CS921 | Users Guide PDF - Page 201
    Upgrading and migrating 201 6 Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer.
  • Lexmark CS921 | Users Guide PDF - Page 202
    Upgrading and migrating 202 7 Connect the tray connector to the printer. 8 Open trays 2 and 3.
  • Lexmark CS921 | Users Guide PDF - Page 203
    rated and properly grounded electrical outlet that is near the product and easily accessible. 12 Turn on the printer. Add the tray in the print driver to make it available for print jobs. For more information, see "Adding available options in the print
  • Lexmark CS921 | Users Guide PDF - Page 204
    or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the
  • Lexmark CS921 | Users Guide PDF - Page 205
    Upgrading and migrating 205 4 Using the screwdriver stored inside door A, disconnect the 2 x 500‑ or 2500‑sheet tray cable from the rear of the printer. 5 Open trays 2 and 3.
  • Lexmark CS921 | Users Guide PDF - Page 206
    Upgrading and migrating 206 6 Remove the metal brackets and the locking clip that secure the 2 x 500‑ or 2500‑sheet tray to the printer. • Front • Rear 7 Close the trays. 8 Using the side handles, remove the printer from the 2 x 500‑ or 2500‑sheet tray. CAUTION-POTENTIAL INJURY: If the printer
  • Lexmark CS921 | Users Guide PDF - Page 207
    Upgrading and migrating 207 9 Remove the stabilizing feet from the tray.
  • Lexmark CS921 | Users Guide PDF - Page 208
    Upgrading and migrating 208 10 Remove the adhesive covers. 11 Open the tray, and then remove the mounting bracket and rail covers.
  • Lexmark CS921 | Users Guide PDF - Page 209
    Upgrading and migrating 209 12 Attach the side mounting brackets to the tray, and then insert the guide plate into the rail. 13 Attach the rail, and then attach the mounting bracket and rail covers. 14 Close the tray.
  • Lexmark CS921 | Users Guide PDF - Page 210
    Upgrading and migrating 210 15 Using the side handles, align the printer with the tray, and then lower the printer into place. 16 Align the 3000‑sheet tray with the printer, and then attach the mounting post.
  • Lexmark CS921 | Users Guide PDF - Page 211
    Upgrading and migrating 211 17 Secure the tray cable with the clamp.
  • Lexmark CS921 | Users Guide PDF - Page 212
    Upgrading and migrating 212 18 Connect the tray cable to the printer. 19 Attach the tray cable cover.
  • Lexmark CS921 | Users Guide PDF - Page 213
    Upgrading and migrating 213 20 Slide the tray until it clicks into place. 21 Attach the stabilizing feet to the printer.
  • Lexmark CS921 | Users Guide PDF - Page 214
    Upgrading and migrating 214 22 Connect the 2 x 500‑ or 2500‑sheet tray connector to the printer. 23 Open trays 2 and 3, and then secure the 2 x 500‑ or 2500‑sheet tray to the printer with the locking clips and metal bracket. • Front
  • Lexmark CS921 | Users Guide PDF - Page 215
    product and easily accessible. 26 Turn on the printer. Add the tray in the print driver to make it available for print jobs. For more information, see "Adding available options in the print driver" on page 228. When installing hardware options, follow this order of installation. • 3000‑sheet tray
  • Lexmark CS921 | Users Guide PDF - Page 216
    or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the
  • Lexmark CS921 | Users Guide PDF - Page 217
    Upgrading and migrating 217 5 Remove the adhesive cover, and then remove the paper bail. 6 Using the screwdriver stored inside door A, remove the covers for the paper guide sensor and slide rail.
  • Lexmark CS921 | Users Guide PDF - Page 218
    Upgrading and migrating 218 7 Remove the paper guides. 8 Attach the sensor cover.
  • Lexmark CS921 | Users Guide PDF - Page 219
    Upgrading and migrating 219 9 Insert the finisher. 10 Secure the finisher to the printer. Note: Use the screw that came with the finisher.
  • Lexmark CS921 | Users Guide PDF - Page 220
    Upgrading and migrating 220 11 Attach the finisher slide rail cover. Note: Use the screws that came with the finisher. 12 Remove the filter cover. Note: This step is applicable only in some printer models.
  • Lexmark CS921 | Users Guide PDF - Page 221
    Upgrading and migrating 221 13 Connect the finisher cable to the printer. 14 Reattach the filter cover. Note: This step is applicable only in some printer models.
  • Lexmark CS921 | Users Guide PDF - Page 222
    in the print driver to make it available for print jobs. For more information, see "Adding available options in the print driver" on page 228 instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer.
  • Lexmark CS921 | Users Guide PDF - Page 223
    Upgrading and migrating 223 5 Remove the standard bin, and then remove the paper bail. 6 Using the screwdriver stored inside door A, remove the paper guides. 7 Insert the paper transport. Note: Use the screws that came with the finisher.
  • Lexmark CS921 | Users Guide PDF - Page 224
    Upgrading and migrating 224 8 Attach the finisher to the printer.
  • Lexmark CS921 | Users Guide PDF - Page 225
    Upgrading and migrating 225 9 Insert the staple cartridge into the finisher until it clicks into place. 10 Remove the filter cover. Note: This step is applicable only in some printer models.
  • Lexmark CS921 | Users Guide PDF - Page 226
    Upgrading and migrating 226 11 Connect the finisher cable to the printer. 12 Reattach the filter cover. Note: This step is applicable only in some printer models.
  • Lexmark CS921 | Users Guide PDF - Page 227
    Upgrading and migrating 227 13 Secure the cable. 14 Insert the bins. Notes: • Use the screws that came with the finisher. • When inserting bin 2, avoid moving the bracket. • Bin 3 is supported only in the booklet finisher. 15 Attach the publications holder, and then attach the clamp.
  • Lexmark CS921 | Users Guide PDF - Page 228
    . Add the finisher in the print driver to make it available for print jobs. For more information, see "Adding available options in . • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on the computer screen.
  • Lexmark CS921 | Users Guide PDF - Page 229
    Server, click Export Configuration or Import Configuration. 3 Follow the instructions on the screen. 4 If the printer supports applications, then do the following: a Click Apps > select the web page correctly. 2 Click Settings > Device > Update Firmware. 3 Browse to the flash file. 4 Click Upload.
  • Lexmark CS921 | Users Guide PDF - Page 230
    publication could include technical inaccuracies or typographical errors. Changes are periodically made to the services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark
  • Lexmark CS921 | Users Guide PDF - Page 231
    may not apply to your product. 1-meter average sound pressure, dBA Printing One-sided: 51 (CS921, CS927); 53 (CS923) Two-sided: 53 (CS921, CS927); 54 (CS923) Scanning N/A Copying N/A Ready 25 (CS921, CS927); 26 (CS923) Values are subject to change. See www.lexmark.com for current values.
  • Lexmark CS921 | Users Guide PDF - Page 232
    our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. India E-Waste notice This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury
  • Lexmark CS921 | Users Guide PDF - Page 233
    the printer even if the symbol is not present. ENERGY STAR Any Lexmark product bearing the ENERGY STAR® emblem on the product or on a start- I level during normal operation, user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser
  • Lexmark CS921 | Users Guide PDF - Page 234
    Power consumption (Watts) The product is generating hard‑copy output from electronic inputs. One-sided: 575 (CS921, CS927); 1050 (CS923) Two-sided: 650 (CS921, CS927); 1000 (CS923) The product is generating hard‑copy output from hard‑copy N/A original documents. The product is scanning hard‑copy
  • Lexmark CS921 | Users Guide PDF - Page 235
    140 (CS921, CS927); 200 (CS923) Sleep Mode The product is in a high‑level energy‑saving mode. 1.02 (CS921, CS927); 2.11 (CS923) Hibernate The product is in a higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with
  • Lexmark CS921 | Users Guide PDF - Page 236
    , if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington,
  • Lexmark CS921 | Users Guide PDF - Page 237
    declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html. This product satisfies the Class A limits of EN 55022 and
  • Lexmark CS921 | Users Guide PDF - Page 238
    , or consumed. Fuser Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a "Life Warning" or "Scheduled Maintenance" message for such item. To obtain warranty service you may be
  • Lexmark CS921 | Users Guide PDF - Page 239
    attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its
  • Lexmark CS921 | Users Guide PDF - Page 240
    brightness of the printer display 128 adjusting toner darkness 181 AirPrint using 41 Android device printing from 40 attaching cables 14 available internal options 185 avoiding paper jams 130 B basic printer configuration 12 black developer maintenance kit ordering parts 103 blank pages 161 bookmarks
  • Lexmark CS921 | Users Guide PDF - Page 241
    45 fully configured printer 12 fuser maintenance kit ordering parts 103 G genuine Lexmark driver 228 J jam, clearing 2 x 500‑sheet tray 132 3000‑sheet tray 137 booklet finisher 138, 148 duplex unit 132 fuser enabling 22 maintenance kit ordering 103 managing screen saver 18 manual color correction
  • Lexmark CS921 | Users Guide PDF - Page 242
    Sent to Lexmark 51 IPSec Out of Service Erase 56 103 toner cartridges 102 waste toner bottle 103 driver hardware options, adding 228 print job canceling from the computer 45 canceling from the printer control panel 45 print jobs not printed 160 Print Quality Test Pages 91 print quality troubleshooting
  • Lexmark CS921 | Users Guide PDF - Page 243
    Lexmark supply 153 Not enough free space in flash memory for resources 153 Unformatted flash detected 153 printer options troubleshooting Service 40 using Wi‑Fi Direct 41 printing a directory list 45 printing a font sample list 45 transfer roller 121 replacing the waste toner bottle 112 reserve print
  • Lexmark CS921 | Users Guide PDF - Page 244
    T toner cartridge replacing 105 toner cartridges ordering 102 toner darkness adjusting 181 transfer belt replacing 118 transfer belt maintenance kit ordering parts 103 transfer roller replacing 121 transparencies loading 32 trays linking 33 loading 25 unlinking 33 troubleshooting 900.xy error 151
  • Lexmark CS921 | Users Guide PDF - Page 245
    Index 245 Wi‑Fi network deactivating 97 Wi‑Fi Protected Setup wireless network 96
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CS921, CS923, CS927 Printers
User's Guide
May 2020
www.lexmark.com
Machine type(s):
5059
Models:
130, 530