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Lexmark CS921 Users Guide PDF - Page 184

Contacting customer support - driver download

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Troubleshooting 184 Action Step 2 Perform Color Balance. a From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Balance. b Adjust the settings. c Print the document. Does the print appear tinted? Yes Contact customer support. No The problem is solved. Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

Section	Page
Contents	2
Safety information	7
Conventions	7
Product statements	7
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Attaching cables	14
Using the control panel	15
Understanding the status of the power button and indicator light	16
Using the home screen	16
Printing the Menu Settings Page	17
Setting up and using the home screen applications	18
Customizing the home screen	18
Using Display Customization	18
Configuring Eco-Settings	19
Managing bookmarks	19
Creating bookmarks	19
Creating folders	19
Managing contacts	20
Adding contacts	20
Adding groups	20
Editing contacts or groups	20
Deleting contacts or groups	21
Setting up and using the accessibility features	22
Enabling Magnification mode	22
Activating Voice Guidance	22
Adjusting the Voice Guidance speech rate	22
Adjusting the default internal speaker volume	22
Adjusting the default headphone volume	23
Enabling spoken passwords or personal identification numbers	23
Navigating the screen using gestures	23
Using the keyboard on the display	24
Loading paper and specialty media	25
Setting the size and type of the specialty media	25
Configuring Universal paper settings	25
Loading trays	25
Loading the 2500-sheet tray	28
Loading the 3000-sheet tray	30
Loading the multipurpose feeder	32
Linking trays	33
Paper Support	34
Supported paper sizes	34
Supported paper types	37
Supported paper weights	39
Printing	40
Printing from a computer	40
Printing from a mobile device	40
Printing from a mobile device using Lexmark Mobile Print	40
Printing from a mobile device using Google Cloud Print	40
Printing from a mobile device using Mopria Print Service	40
Printing from a mobile device using AirPrint	41
Printing from a mobile device using Wi-Fi Direct®	41
Printing from a flash drive	42
Supported flash drives and file types	43
Configuring confidential jobs	43
Printing confidential and other held jobs	44
Printing a font sample list	45
Printing a directory list	45
Canceling a print job	45
Understanding the printer menus	46
Menu map	46
Device	47
Preferences	47
Eco-Mode	48
Remote Operator Panel	48
Notifications	48
Power Management	51
Information Sent to Lexmark	51
Accessibility	52
Restore Factory Defaults	53
Maintenance	53
Configuration Menu	53
Out of Service Erase	56
Visible Home Screen Icons	56
About this Printer	56
Print	57
Layout	57
Finishing	58
Setup	59
Quality	60
Job Accounting	62
XPS	63
PDF	63
PostScript	63
PCL	64
HTML	66
Image	66
Paper	67
Tray Configuration	67
Media Configuration	67
Universal Setup	67
Media Types	68
Bin Configuration	68
USB Drive	69
Flash Drive Print	69
Network/Ports	71
Network Overview	71
Wireless	72
Ethernet	75
TCP/IP	76
SNMP	77
IPSec	78
802.1x	79
LPD Configuration	80
HTTP/FTP Settings	80
USB	81
Restrict external network access	82
Google Cloud Print	82
Wi-Fi Direct	82
Security	83
Login Methods	83
Manage Permissions	83
Local Accounts	84
Schedule USB Devices	84
Security Audit Log	85
Login Restrictions	87
Confidential Print Setup	87
Disk Encryption	88
Erase Temporary Data Files	89
Solutions LDAP Settings	89
Miscellaneous	89
Reports	90
Menu Settings Page	90
Device	90
Print	90
Network	90
Help	91
Troubleshooting	91
Troubleshooting	91
Securing the printer	92
Locating the security slot	92
Erasing printer memory	92
Erasing printer hard disk memory	92
Encrypting the printer hard disk	93
Restoring factory default settings	93
Statement of Volatility	93
Maintaining the printer	95
Networking	95
Connecting the printer to a Wi-Fi network	95
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	96
Connecting a mobile device to the printer	96
Changing the printer port settings after installing an internal solutions port	97
Deactivating the Wi-Fi network	97
Setting up serial printing (Windows only)	98
Cleaning printer parts	98
Cleaning the printer	98
Cleaning the printhead lens	99
Emptying the hole punch box	100
Ordering parts and supplies	102
Checking the status of parts and supplies	102
Using genuine Lexmark parts and supplies	102
Ordering toner cartridges	102
Ordering a photoconductor unit	103
Ordering a waste toner bottle	103
Ordering staple cartridges	103
Ordering maintenance kits	103
Configuring supply notifications	104
Replacing parts and supplies	105
Replacing a toner cartridge	105
Replacing a photoconductor unit	108
Replacing the waste toner bottle	112
Replacing the pick, feed, and separator rollers	113
Replacing the transfer belt	118
Replacing the transfer roller	121
Replacing the staple cartridge	123
Replacing the staple cartridge in the staple finisher	123
Replacing the staple cartridge in the staple, hole punch finisher	124
Replacing the staple cartridge in the booklet finisher	126
Moving the printer	127
Moving the printer to another location	127
Shipping the printer	128
Saving energy and paper	128
Configuring the power save mode settings	128
Adjusting the brightness of the printer display	128
Conserving supplies	128
Recycling	129
Recycling Lexmark products	129
Recycling Lexmark packaging	129
Clearing jams	130
Avoiding jams	130
Identifying jam locations	131
Paper jam in the multipurpose feeder	132
Paper jam in door C	132
Paper jam in door D	136
Paper jam in the 3000-sheet tray	137
Paper jam in the booklet finisher	138
Paper jam in the staple finisher	142
Staple jam in the staple finisher	144
Staple jam in the staple, hole punch finisher	146
Staple jam in the booklet finisher	148
Troubleshooting	150
Network connection problems	150
Cannot open Embedded Web Server	150
Unable to read flash drive	151
Enabling the USB port	151
Checking the printer connectivity	151
900.xy error	151
Hardware options problems	152
Cannot detect internal option	152
Defective flash detected	152
Not enough free space in flash memory for resources	153
Unformatted flash detected	153
Issues with supplies	153
Non-Lexmark supply	153
Paper feed problems	154
Envelope seals when printing	154
Collated printing does not work	154
Tray linking does not work	155
Check tray connection	155
Paper frequently jams	156
Jammed pages are not reprinted	157
Printing problems	157
Confidential and other held documents do not print	157
Slow printing	158
Print jobs do not print	160
Print quality is poor	161
Blank or white pages	161
Dark print	162
Ghost images	163
Gray or colored background	164
Incorrect margins	165
Light print	166
Missing colors	168
Mottled print and dots	169
Paper curl	170
Print crooked or skewed	171
Solid color or black images	172
Text or images cut off	172
Toner easily rubs off	173
Uneven print density	174
Horizontal dark lines	175
Horizontal white lines	176
Vertical white lines	177
Repeating defects	178
The printer is not responding	179
Job prints from the wrong tray or on the wrong paper	180
Color quality problems	181
Adjusting toner darkness	181
Modifying the colors in printed output	181
FAQ about color printing	182
The print appears tinted	183
Contacting customer support	184
Upgrading and migrating	185
Hardware	185
Available internal options	185
Installing a memory card	185
Installing a printer hard disk	188
Installing an optional card	192
Installing a wireless print server	195
Installing the 2 x 500- or 2500-sheet tray	199
Installing the 3000-sheet tray	204
Installing the staple finisher	216
Installing the staple, hole punch or booklet finisher	222
Software	228
Installing the printer software	228
Adding available options in the print driver	228
Firmware	229
Exporting or importing a configuration file	229
Updating firmware	229
Notices	230
Product information	230
Edition notice	230
GOVERNMENT END USERS	230
Trademarks	231
Licensing notices	231
Noise emission levels	231
Waste from Electrical and Electronic Equipment (WEEE) directive	232
India E-Waste notice	232
Product disposal	232
Returning Lexmark cartridges for reuse or recycling	232
Static sensitivity notice	233
ENERGY STAR	233
Temperature information	233
Laser notice	233
Laser advisory label	234
Power consumption	234
Product power consumption	234
Sleep Mode	235
Hibernate Mode	235
Off mode	235
Total energy usage	235
Federal Communications Commission (FCC) compliance information statement	236
European Community (EC) directives conformity	236
Japanese VCCI notice	237
Notice to users of Class A products in Brazil	237
Radio interference notice	237
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	237