Lexmark CX820 User Guide

Lexmark CX820 Manual

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  • Lexmark CX820 | User Guide - Page 1
    CX820 Series User's Guide January 2016 Machine type(s): 7563 Model(s): 136, 137 www.lexmark.com
  • Lexmark CX820 | User Guide - Page 2
    Conventions...6 Learning about the printer 9 Finding information about the printer...9 Selecting a location for the printer...10 Printer configurations...11 Attaching 24 Printing forms...24 Printing from a flash drive...24 Supported flash drives and file types...25 Configuring confidential jobs...26 Printing
  • Lexmark CX820 | User Guide - Page 3
    up the e‑mail function...30 Configuring e‑mail settings...30 Sending an e-mail...30 Creating an e-mail shortcut...31 Faxing...32 Setting up the printer to fax...32 Sending a fax...45 Scheduling a fax...46 Creating a fax destination shortcut...46 Changing the fax resolution...46 Adjusting the fax
  • Lexmark CX820 | User Guide - Page 4
    4 Sending scanned documents to a computer 49 Securing the printer 50 Locating the security slot...50 Erasing printer memory...50 Erasing printer hard disk memory...50 Configuring printer hard disk encryption...51 Restoring factory default settings...51 Statement of Volatility...51 Maintaining the
  • Lexmark CX820 | User Guide - Page 5
    Contents 5 Faxing problems...142 Scanning problems...145 Contacting customer support...148 Upgrading and migrating 149 Hardware...149 Software...165 Firmware...165 Notices...167 Index...171
  • Lexmark CX820 | User Guide - Page 6
    printer and may result in a risk of fire, property damage, or poor printer performance. CAUTION-POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer for signs of such problems. Remove the power cord
  • Lexmark CX820 | User Guide - Page 7
    printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark. performance of procedures other than those specified in the User's Guide may result in hazardous radiation exposure.
  • Lexmark CX820 | User Guide - Page 8
    described in the user documentation, to a service representative. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print
  • Lexmark CX820 | User Guide - Page 9
    tips, instructions, and reference material. Go to http://infoserve.lexmark.com/ids/ and select your product. Help Menu Pages-The guides may be available on the printer firmware and at http://support.lexmark.com. Lexmark Accessibility Guide-The guide is available at http://support.lexmark.com. Help
  • Lexmark CX820 | User Guide - Page 10
    Learning about the printer 10 What are you looking for? Find it here The latest supplemental information, updates, and customer support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support http://support.lexmark.com Note: Select your country or region, and
  • Lexmark CX820 | User Guide - Page 11
    may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. You can configure your printer by adding three optional 550‑sheet trays and an optional 2200‑sheet tray.
  • Lexmark CX820 | User Guide - Page 12
    Learning about the printer 12 1 Control panel 2 Standard bin 3 Automatic document feeder (ADF) 4 Staple finisher 5 Standard 550‑sheet tray : Do not touch the USB cable, any wireless network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur.
  • Lexmark CX820 | User Guide - Page 13
    the To 1 EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region. Note: Remove the plug to access the port
  • Lexmark CX820 | User Guide - Page 14
    mode. • Wake the printer from Sleep or Hibernate mode. 4 Keypad Enter numbers or symbols in an input field. 5 Pause button Place a dial pause in a fax number. 6 Start button Start a job, depending on which mode is selected. 7 Clear all or Reset button Reset the default settings of a function
  • Lexmark CX820 | User Guide - Page 15
    active embedded solutions. Touch To 1 Copy Make copies. 2 E‑mail Send e‑mails. 3 Change Language Change the language on the printer display. 4 Fax Send fax. 5 Settings Access the printer menus. 6 Held Faxes Show all the current held fax jobs. Note: If Held Faxes is hidden, then Release
  • Lexmark CX820 | User Guide - Page 16
    Logic Description Suppressing Duplicate Alerts Power Management Information Sent to Lexmark Accessibility Restore Factory Defaults Maintenance Remote Operator Panel Visible Home Screen Icons Site Map Update Firmware About This Printer Print Layout Finishing Setup Quality Job Accounting Image XPS
  • Lexmark CX820 | User Guide - Page 17
    about the printer 17 E‑mail E‑mail Defaults E‑mail Setup Web Link Setup FTP FTP Defaults Network/Ports Guide Device Connection Guide Print Copy Guide Shortcuts E‑mail Guide Fax Information Guide Network Media Guide Moving Guide Print Quality Guide Scan Guide Supplies Guide
  • Lexmark CX820 | User Guide - Page 18
    the location settings of the bookmark are correct, type the IP address of the host computer where the bookmark is located. • Make sure that the printer has access rights to the folder where the bookmark is located. 4 Apply the changes. Setting up Card Copy 1 Open a Web browser, and then type the
  • Lexmark CX820 | User Guide - Page 19
    , make sure that the scan resolution does not exceed 150 dpi for color and 300 dpi for black and white. • You need a printer hard disk to scan multiple cards. • Make sure that the printer network and e‑mail settings are configured. 4 Apply the changes. Using Shortcut Center 1 From the home screen
  • Lexmark CX820 | User Guide - Page 20
    instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. Note: Do not remove trays while the printer is busy. 2 Adjust the guides to match the size of the paper you are loading. Note: Use the indicators on the bottom of the tray to position the
  • Lexmark CX820 | User Guide - Page 21
    Loading paper and specialty media 21 3 Flex, fan, and align the paper edges before loading. 4 Load the paper with the printable side faceup. Notes: • Load letterhead faceup with the header on the left side of the tray for one‑sided printing. • Load letterhead facedown with the header on the right
  • Lexmark CX820 | User Guide - Page 22
    Loading paper and specialty media 22 Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper you are loading. 3 Flex, fan, and align the paper edges before loading. 4 Load the paper. • Load paper, card
  • Lexmark CX820 | User Guide - Page 23
    the left side of the paper guide. Load European envelopes with the flap side up and entering the printer first. Warning-Potential Damage: Do paper size and type settings from the printer control panel. Warning-Potential Damage: The temperature of the fuser varies according to the specified paper
  • Lexmark CX820 | User Guide - Page 24
    covers. Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. 1 With a document open, click File > Print. 2 If necessary, adjust the settings. 3 Send the print job. Printing forms 1 From
  • Lexmark CX820 | User Guide - Page 25
    S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: - The printer supports high‑speed USB flash drives with full‑speed standard. - USB flash drives must support the File Allocation Table (FAT) system. File types Documents: • .doc or .docx • .xls or .xlsx • .ppt
  • Lexmark CX820 | User Guide - Page 26
    Expiration Set the amount of time before confidential jobs are automatically deleted from the printer memory. Note: Confidential held jobs are stored in the printer until you log in and release or delete them manually. Repeat Job Expiration Set the amount of time before repeat jobs are deleted from
  • Lexmark CX820 | User Guide - Page 27
    PCL Fonts or PostScript Fonts. Printing a directory list From the home screen, touch Settings > Reports > Print > Print Directory. Canceling a print job From the printer control panel 1 From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the
  • Lexmark CX820 | User Guide - Page 28
    Copying 28 Copying Making copies 1 Load an original document into the ADF tray or on the scanner glass. Notes: • To avoid a cropped image, make sure that the size of the original document and output is the same. • To make a quick copy, from the control panel, press . 2 From the home screen, touch
  • Lexmark CX820 | User Guide - Page 29
    a scale value Notes: • Changing the size of the original document or output after setting Scale restores the scale value to Auto. • Auto is the factory default setting. It adjusts the scan image of the original document to fit the size of the paper onto which you are copying. 3 Send the copy job
  • Lexmark CX820 | User Guide - Page 30
    E-mailing 30 E-mailing Setting up the e‑mail function 1 From the home screen, touch Settings > Device > Preferences > Run Initial Setup. 2 Turn off the printer, wait for about 10 seconds, and then turn it back on. 3 From the Before You Begin screen, select Change the Settings and Continue with the
  • Lexmark CX820 | User Guide - Page 31
    E-mailing 31 Creating an e-mail shortcut 1 From the home screen, touch E‑mail. 2 Configure the settings, and then touch . 3 Enter a shortcut name. 4 Apply the changes.
  • Lexmark CX820 | User Guide - Page 32
    not fully set up. Warning-Potential Damage: Do not touch cables or the printer in the area shown while actively sending or receiving a fax. Setting up touch Settings > Device > Preferences > Run Initial Setup. 2 Turn off the printer, wait for about 10 seconds, and then turn it back on. 3 From the
  • Lexmark CX820 | User Guide - Page 33
    end of the telephone cable to the line port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically, then
  • Lexmark CX820 | User Guide - Page 34
    the line with an answering machine Note: If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically
  • Lexmark CX820 | User Guide - Page 35
    cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings
  • Lexmark CX820 | User Guide - Page 36
    mail more often than fax, and if you subscribe to a distinctive ring service. • When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the telephone to receive the fax. • You can also set the printer to receive faxes automatically, but turn off the voice mail
  • Lexmark CX820 | User Guide - Page 37
    Faxing 37 Setting up fax using digital subscriber line CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION-SHOCK HAZARD: To avoid
  • Lexmark CX820 | User Guide - Page 38
    to the phone port on the DSL filter. 3 To connect a telephone to the printer, remove any installed adapter plug from the telephone port of the printer, and then connect the telephone. Setting up fax using VoIP telephone service CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, do not set
  • Lexmark CX820 | User Guide - Page 39
    always active. VoIP providers may charge extra cost for the activation of the second phone port. 3 Connect the telephone to the telephone port of the printer. Notes: • To check if the telephone port on the VoIP adapter is active, plug an analog telephone into the port, and then listen for a dial
  • Lexmark CX820 | User Guide - Page 40
    the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. 3 Connect your analog telephone to the telephone port of the printer. Note: To check if the telephone port on the cable modem is active, connect an analog telephone, and then listen for a dial tone.
  • Lexmark CX820 | User Guide - Page 41
    connected to a wall jack; cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the telephone cable to an active analog telephone wall jack. 3 Connect your analog telephone to the telephone port of the
  • Lexmark CX820 | User Guide - Page 42
    may need to purchase it separately. There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Lexmark adapter plug Part number 40X8519
  • Lexmark CX820 | User Guide - Page 43
    a non‑RJ11 wall jack 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect
  • Lexmark CX820 | User Guide - Page 44
    N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the telephone cable to the RJ11 adapter, and then connect the
  • Lexmark CX820 | User Guide - Page 45
    45 Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on computer For Windows users 1 With a document open, click File > Print. 2 Select the printer, and then click Properties, Preferences, Options, or Setup. 3 Click Fax > Enable fax, and
  • Lexmark CX820 | User Guide - Page 46
    Faxing 46 For Macintosh users 1 With a document open, choose File > Print. 2 Select the printer and enter the recipient number. 3 If necessary, configure other fax settings. 4 Send the fax job. Scheduling a fax 1 Load the original document into the ADF
  • Lexmark CX820 | User Guide - Page 47
    Adjust the Darkness setting. 4 Send the fax job. Viewing a fax log 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123
  • Lexmark CX820 | User Guide - Page 48
    folder, and then touch Scan to USB. 4 If necessary, adjust the scan settings. 5 Send the scan job. Warning-Potential Damage: Do not touch the printer or the flash drive in the area shown while actively printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.
  • Lexmark CX820 | User Guide - Page 49
    Scanning 49 Sending scanned documents to a computer 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Scan Profiles > Scan To Computer. 3 Select the scan profile where you want to save the document.
  • Lexmark CX820 | User Guide - Page 50
    all information on nonvolatile memory check box, and then touch ERASE. 3 Follow the instructions on the display. Erasing printer hard disk memory 1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Select the Sanitize all information on hard disk check box, and
  • Lexmark CX820 | User Guide - Page 51
    to more than an hour, making the printer unavailable for other tasks. • After encryption, the printer returns to the home screen. Restoring factory default settings From the home screen, touch Settings > Device > Restore Factory Defaults > Restore Settings > Restore all settings > RESTORE > Start
  • Lexmark CX820 | User Guide - Page 52
    high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer-or its hard disk-is removed from your premises. • Degaussing-Flushes the hard disk with a magnetic field that erases stored
  • Lexmark CX820 | User Guide - Page 53
    For more information, see the documentation that came with your access point. • A wireless network adapter is installed in your printer. For more information, see the instructions that came with the adapter. Using the Push Button method 1 From the control panel, navigate to: Settings > Network/Ports
  • Lexmark CX820 | User Guide - Page 54
    then select + > IP. 2 Type the IP address in the address field. 3 Apply the changes. Setting up serial printing (Windows only) 1 Set the parameters in the printer. a From the control panel, navigate to the menu for the port settings. b Locate the menu for the serial port settings, and then adjust the
  • Lexmark CX820 | User Guide - Page 55
    Remove paper from the standard bin and multipurpose feeder. 3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum. 4 Wipe the outside of the printer with a damp, soft, lint‑free cloth. Notes: • Do not use household cleaners or detergents, as they may damage the
  • Lexmark CX820 | User Guide - Page 56
    : You can also access this setting by touching the top section of the home screen. Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life
  • Lexmark CX820 | User Guide - Page 57
    Regular cartridges Item High Yield regular toner cartridges Cyan Magenta Yellow Extra High Yield regular toner cartridges Black Worldwide 82K0H20 82K0H30 82K0H40 72K0X10 Ordering a photoconductor unit Item Photoconductor unit (1 pack) Photoconductor unit (3 pack) Part number 72K0P00 72K0Q00
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    printer 58 Ordering developer units Item Return Program developer units Black developer unit Color (CMY) developer kit Cyan developer unit Magenta developer unit Yellow developer unit Regular developer units Black 25A0013 Ordering a waste toner bottle Item Waste toner bottle Part number 72K0W00
  • Lexmark CX820 | User Guide - Page 59
    . 3 Select the type of notification. 4 Apply the changes. Replacing parts and supplies Replacing a developer unit 1 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Lexmark CX820 | User Guide - Page 60
    Maintaining the printer 60 2 Open door A. 3 Remove the waste toner bottle.
  • Lexmark CX820 | User Guide - Page 61
    Maintaining the printer 61 4 Remove the imaging unit. 5 Remove the developer unit. 6 Unpack the new developer unit, and then remove the packing material. 7 Insert the new developer unit.
  • Lexmark CX820 | User Guide - Page 62
    62 8 Insert the imaging unit. 9 Insert the waste toner bottle. 10 Close doors A and B. Replacing the fuser 1 Turn off the printer. 2 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before
  • Lexmark CX820 | User Guide - Page 63
    Maintaining the printer 63 3 Remove the fuser. 4 Unpack the new fuser. 5 Clean the fuser lens using the cotton swab that came with the package.
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    64 6 Insert the new fuser until it clicks into place. 7 Close door B. 8 Turn on the printer. Replacing a photoconductor unit 1 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching
  • Lexmark CX820 | User Guide - Page 65
    Maintaining the printer 65 2 Open door A. 3 Remove the waste toner bottle.
  • Lexmark CX820 | User Guide - Page 66
    the packing material. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future
  • Lexmark CX820 | User Guide - Page 67
    Maintaining the printer 67 8 Insert the imaging unit. 9 Insert the waste toner bottle. 10 Close doors A and B. Replacing an imaging unit 1 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before
  • Lexmark CX820 | User Guide - Page 68
    Maintaining the printer 68 2 Open door A. 3 Remove the waste toner bottle.
  • Lexmark CX820 | User Guide - Page 69
    Maintaining the printer 69 4 Remove the imaging unit. 5 Unpack the new imaging unit, and then remove the packing material. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning
  • Lexmark CX820 | User Guide - Page 70
    Maintaining the printer 70 7 Insert the waste toner bottle. 8 Close doors A and B. Replacing a toner cartridge 1 Open door A. 2 Remove the toner cartridge. 3 Unpack the new toner cartridge.
  • Lexmark CX820 | User Guide - Page 71
    Maintaining the printer 71 4 Insert the new toner cartridge until it clicks into place. 5 Close door A. Replacing the pick roller Replacing the pick roller in the 550‑sheet tray 1 Turn off the printer. 2 Remove the tray.
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    Maintaining the printer 72 3 Remove the pick roller. 4 Unpack the new pick roller.
  • Lexmark CX820 | User Guide - Page 73
    Maintaining the printer 73 5 Insert the new pick roller until it clicks into place. 6 Insert the tray. 7 Turn on the printer.
  • Lexmark CX820 | User Guide - Page 74
    Maintaining the printer 74 Replacing the pick roller in the 2200‑sheet tray 1 Turn off the printer. 2 Pull out, and then unlock the tray. 3 Remove the tray. 4 Remove the pick roller. 5 Unpack the new pick roller.
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    Maintaining the printer 75 6 Insert the new pick roller until it clicks into place. 7 Insert the tray. 8 Turn on the printer.
  • Lexmark CX820 | User Guide - Page 76
    Maintaining the printer 76 Replacing the separator bracket 1 Pull out the tray. 2 Remove the separator bracket. 3 Unpack the new separator bracket. 4 Insert the new separator bracket until it clicks into place. 5 Insert the tray.
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    Maintaining the printer 77 Replacing the waste toner bottle 1 Open door A. 2 Remove the waste toner bottle. 3 Unpack the new waste toner bottle. 4 Insert the new waste toner bottle. 5 Close door A.
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    Maintaining the printer 78 Replacing the transfer belt 1 Turn off the printer. 2 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Open door A.
  • Lexmark CX820 | User Guide - Page 79
    Maintaining the printer 79 4 Remove the waste toner bottle. 5 Open door A1. 6 Remove the transfer belt.
  • Lexmark CX820 | User Guide - Page 80
    Maintaining the printer 80 7 Unpack the new transfer belt, and then remove the packing material. Warning-Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch
  • Lexmark CX820 | User Guide - Page 81
    81 10 Insert the waste toner bottle. 11 Close doors A and B. 12 Turn on the printer. Replacing the transfer roller 1 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove
  • Lexmark CX820 | User Guide - Page 82
    Maintaining the printer 82 3 Unpack the new transfer roller. Note: Do not remove the white packing material. 4 Insert the new transfer roller. 5 Remove the white packing material. 6 Close door B.
  • Lexmark CX820 | User Guide - Page 83
    . 2 Open door D. 3 Remove the ADF pick roller cover. 4 Remove the ADF pick roller. Warning-Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in
  • Lexmark CX820 | User Guide - Page 84
    Unpack the new ADF pick roller. 6 Insert the new ADF pick roller until it clicks into place. Warning-Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface
  • Lexmark CX820 | User Guide - Page 85
    . 2 Open door D. 3 Remove the ADF pick roller cover. 4 Remove the ADF feed roller. Warning-Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in
  • Lexmark CX820 | User Guide - Page 86
    Maintaining the printer 86 5 Unpack the new ADF feed roller. 6 Insert the new ADF feed roller until it clicks into place. 7 Insert the ADF pick roller cover until it clicks into place. 8 Close door D. 9 Turn on the printer.
  • Lexmark CX820 | User Guide - Page 87
    2 Open door D. 3 Remove the ADF separator roller cover. 4 Remove the ADF separator roller. Warning-Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface
  • Lexmark CX820 | User Guide - Page 88
    new ADF separator roller until it clicks into place. 7 Insert the ADF separator roller cover until it clicks into place. 8 Close door D. 9 Turn on the printer. Replacing the staple cartridge unit Replacing the staple cartridge in the staple finisher 1 Open door C.
  • Lexmark CX820 | User Guide - Page 89
    Maintaining the printer 89 2 Open door G. 3 Remove the staple cartridge. 4 Unpack the new staple cartridge.
  • Lexmark CX820 | User Guide - Page 90
    Maintaining the printer 90 5 Insert the new staple cartridge until it clicks into place. 6 Close doors G and C. CAUTION-PINCH HAZARD: To avoid the risk of a pinch injury, keep
  • Lexmark CX820 | User Guide - Page 91
    Maintaining the printer 91 2 Open door G. 3 Pull out the staple cartridge holder.
  • Lexmark CX820 | User Guide - Page 92
    Maintaining the printer 92 4 Remove the staple cartridge. 5 Unpack the new staple cartridge holder. 6 Insert the staple cartridge until it clicks into place.
  • Lexmark CX820 | User Guide - Page 93
    the trays. Do not try to lift the printer and the trays at the same time. • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have
  • Lexmark CX820 | User Guide - Page 94
    that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Setting up power
  • Lexmark CX820 | User Guide - Page 95
    Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are to return the cartridges are also recycled. To return Lexmark cartridges for reuse or recycling, follow the instructions that came with the cartridge and use the prepaid
  • Lexmark CX820 | User Guide - Page 96
    tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media
  • Lexmark CX820 | User Guide - Page 97
    Identifying jam locations Notes: • When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed page has been set to On or Auto, the printer reprints jammed pages. Jam locations 1 Multipurpose feeder 2 Duplex unit 3 Fuser 4 Automatic document feeder (ADF)
  • Lexmark CX820 | User Guide - Page 98
    Clearing jams 98 Jam locations 5 Standard bin 6 Door G 7 Door F 8 Trays Paper jam in trays 1 Pull out the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray.
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    Clearing jams 99 4 Open the tray cover. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 6 Close the tray cover. Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments
  • Lexmark CX820 | User Guide - Page 100
    Clearing jams 100 3 Open door B, and then remove any paper fragments. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 4 Close door B. 5 Flex, fan, and
  • Lexmark CX820 | User Guide - Page 101
    . 2 Open door D. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. Warning-Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal
  • Lexmark CX820 | User Guide - Page 102
    Clearing jams 102 5 Open the scanner cover. 6 Open door E. 7 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark CX820 | User Guide - Page 103
    paper. Note: Make sure that all paper fragments are removed. 2 Open door B, and then remove any paper fragments. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Lexmark CX820 | User Guide - Page 104
    Clearing jams 104 3 Close door B. Paper jam in door B Paper jam in the fuser 1 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the jammed paper. Note:
  • Lexmark CX820 | User Guide - Page 105
    Clearing jams 105 3 Open the fuser access door. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Close door B. Paper jam in the duplex unit 1 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
  • Lexmark CX820 | User Guide - Page 106
    Clearing jams 106 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Open the duplex cover. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark CX820 | User Guide - Page 107
    Clearing jams 107 5 Close the duplex cover and door B. Paper jam in the finisher bin 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark CX820 | User Guide - Page 108
    Clearing jams 108 2 Open door C. 3 Open door F. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark CX820 | User Guide - Page 109
    Clearing jams 109 5 Close doors F and C. CAUTION-PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Staple jam in door G 1 Open door C.
  • Lexmark CX820 | User Guide - Page 110
    Clearing jams 110 2 Open door G. 3 Pull out the staple cartridge holder.
  • Lexmark CX820 | User Guide - Page 111
    Clearing jams 111 4 Lift the staple guard, and then remove the loose staples. Note: Do not insert the staples that came out of the cartridge. 5 Close the staple guard.
  • Lexmark CX820 | User Guide - Page 112
    Clearing jams 112 6 Insert the staple cartridge holder. 7 Close doors G and C. CAUTION-PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C.
  • Lexmark CX820 | User Guide - Page 113
    Troubleshooting 113 Troubleshooting Network connection problems Embedded Web Server does not open Action Step 1 Check if you are using a supported . Go to step 3. Is the printer IP address correct? Step 3 Check if the printer is on. Go to step 4. Is the printer on? Step 4 Check if the network
  • Lexmark CX820 | User Guide - Page 114
    if the front USB port is disabled. Contact customer The problem is support. solved. Does the problem remain? Enabling the USB port From the home screen, touch Settings > Network/Ports > USB > Enable USB Port. Checking the printer connectivity 1 From the home screen, touch Settings > Reports
  • Lexmark CX820 | User Guide - Page 115
    Troubleshooting 115 Hardware options problems Cannot detect internal option Action Yes Step 1 The problem is Turn off the printer, wait for about 10 option is available in the print driver. Note: If necessary, manually add the internal option in the print driver to make it available for print
  • Lexmark CX820 | User Guide - Page 116
    Troubleshooting 116 Internal solutions port does not operate correctly Action Yes Step 1 an internal solutions port" on page 150. Note: Use a supported ISP. The problem is solved. Does the ISP operate correctly? Step 3 The problem is Check the cable and the ISP connection. solved. a Use
  • Lexmark CX820 | User Guide - Page 117
    Troubleshooting 117 Paper feed problems Envelope seals when printing Action Yes 1 Use envelopes flaps. 2 Resend the print job. Does the envelope seal when printing? Contact customer support. No The problem is solved. Collated printing does not work Action Step 1 a From the home screen,
  • Lexmark CX820 | User Guide - Page 118
    Troubleshooting 118 Paper curl Action Step 1 Move the paper guides in the tray to the correct position for the paper loaded. Yes Go to step 2. No The problem the printer control panel. b Resend the print job. The problem is solved job. Contact customer The problem is support. solved. Is the
  • Lexmark CX820 | User Guide - Page 119
    support. Paper frequently jams Action Yes Step 1 a Pull out the tray. b Check if the paper is loaded correctly. Go to step 2. Notes: • Make sure that the paper guides package. b Print the document. Contact customer The problem is support. solved. Do paper jams still occur frequently?
  • Lexmark CX820 | User Guide - Page 120
    Troubleshooting 120 Printing problems Confidential and other held documents do not print Action Yes Step 1 The problem is documents printed? Step 4 a Delete some held jobs to free up printer memory. b Resend the print job. The problem is solved. Are the documents printed? No Go to step 2. Go
  • Lexmark CX820 | User Guide - Page 121
    Troubleshooting 121 Action Step 5 a Add printer memory. b Resend the print job. Are the documents printed? Yes The problem is solved. No Contact customer support. Slow printing Action Step 1 a Make sure that the printer is not in Eco‑Mode. b Resend the print job. Is the printer still printing
  • Lexmark CX820 | User Guide - Page 122
    on. b Resend the print job. Is the document printed? Step 5 a Remove, and then reinstall the printer software. Note: The printer software is available at http://support.lexmark.com. b Resend the print job. The problem is solved. Is the document printed? No Go to step 2. Go to step 3. Go to step
  • Lexmark CX820 | User Guide - Page 123
    Troubleshooting than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: To avoid damage, do not touch the underside imaging kit. b Resend the print job. No The problem is solved. Is the printer still printing blank or white pages? Step 2 Contact customer
  • Lexmark CX820 | User Guide - Page 124
    dark? Step 2 a Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel. b Resend the print job. Go to step 3. The problem is solved. Is the print still too dark? Step 3 Go
  • Lexmark CX820 | User Guide - Page 125
    also change the settings on the printer control panel. b Resend the print job. The problem is solved. Do ghost images still appear on prints? Step 3 Contact customer Replace the imaging unit or imaging kit, and then resend the print support. job. The problem
  • Lexmark CX820 | User Guide - Page 126
    Troubleshooting 126 Action Yes Step 1 a Depending on your operating system, decrease the toner darkness from the Printing Preferences or Print dialog. Go to step 2. Note: You can also change the settings on the printer control panel. b Resend the print job. No The problem is solved. Does
  • Lexmark CX820 | User Guide - Page 127
    Troubleshooting 127 • You can also change the settings on the printer control panel. b Resend the print job. No The problem is solved. Do horizontal dark lines still appear on or imaging kit, and then resend the print support. job. The problem is solved. Do horizontal dark lines still appear
  • Lexmark CX820 | User Guide - Page 128
    Troubleshooting settings on the printer control panel. b Resend the print job. The problem is solved. b Resend the print job. The problem is solved. Do horizontal white lines still can cause print quality problems. Warning-Potential Damage: the print job. The problem is solved. Do horizontal
  • Lexmark CX820 | User Guide - Page 129
    Troubleshooting 129 Action Yes Step 1 The problem is a Move the paper guides in the tray to the correct position for the solved. paper loaded. b Resend the print job. Are the margins correct? Step 2 The problem is a Depending on your operating system, specify the paper size solved. from
  • Lexmark CX820 | User Guide - Page 130
    Step 2 Go to step 3. a Depending on your operating system, increase the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel. b Resend the print job. The problem is solved. Is the print still too light? Step 3 Go to
  • Lexmark CX820 | User Guide - Page 131
    to use it. b Resend the print job. Yes Go to step 6. No The problem is solved. Is the print still too light? Step 6 Contact customer Replace the imaging unit or imaging kit, and then resend the print support. job. Warning-Potential Damage: Do not expose the imaging unit or imaging kit to
  • Lexmark CX820 | User Guide - Page 132
    Troubleshooting 132 Print crooked or skewed AAABBBC)CCDDD)EEE Action Yes Step 1 Go to step 2. a Move the paper guides in the tray to the correct position for the paper loaded. b Resend the print job. No The problem is solved. Is the print still crooked or skewed? Step 2 a Load paper from
  • Lexmark CX820 | User Guide - Page 133
    mm (4.95 in.), then replace the photoconductor unit. • If the distance between the defects equals 42.0 mm (1.65 in.), then replace the developer unit. Take note of the The problem is solved. distance, and then contact customer support or your service representative. • If the distance between
  • Lexmark CX820 | User Guide - Page 134
    Troubleshooting 134 Text or images cut off Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Move the paper guides in the tray to the correct position for the paper loaded. b Resend the print job. No The problem is solved. Is the page or image still clipped
  • Lexmark CX820 | User Guide - Page 135
    Troubleshooting Toner easily rubs off ABC DEF Leading edge Trailing edge Action also change the settings on the printer control panel. 2 Resend the print job. Does the toner still rub off? Yes Contact customer support. Uneven print density 135 No The problem is solved. Action Yes Replace
  • Lexmark CX820 | User Guide - Page 136
    Troubleshooting settings on the printer control panel. b Resend the print job. No The problem is solved. job. Go to step 3. The problem is solved. Do vertical dark lines or can cause print quality problems. Warning-Potential Damage: To the print job. The problem is solved. Do vertical
  • Lexmark CX820 | User Guide - Page 137
    Troubleshooting on the printer control panel. b Resend the print job. No The problem is solved. b Resend the print job. The problem is solved. Do vertical white lines may cause print quality problems. Warning-Potential Damage: To Resend the print job. The problem is solved. Do vertical
  • Lexmark CX820 | User Guide - Page 138
    the option. Go to step 5. Make sure to match the following: • The USB cable with the USB port on the printer • The Ethernet cable with the Ethernet port on the printer Go to step 7. Is the printer responding? Step 7 Install the correct print driver. The problem is solved Go to step 8. Is the
  • Lexmark CX820 | User Guide - Page 139
    Troubleshooting 139 Action Yes Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn it back solved. on. Is the printer responding? Job prints from the wrong tray or on the wrong paper Action Step 1 a Check if you are printing on a supported paper. b Print
  • Lexmark CX820 | User Guide - Page 140
    used to reproduce a particular color. Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature. Printing presses, inkjet printers, and color laser printers create colors in this manner. How is color specified in a document
  • Lexmark CX820 | User Guide - Page 141
    printer and is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner to use for a particular color‑matching problem depends on: • The Color Correction setting being used (Auto, Off, or Manual) • The type of object being
  • Lexmark CX820 | User Guide - Page 142
    Troubleshooting 142 Faxing problems Cannot send or receive faxes Action Step 1 Resolve any error messages that appear on the display. Yes The problem is solved. Can you send or receive a fax? Step 2 The problem hear a dial tone, then connect the printer to that wall jack. Can you send or receive
  • Lexmark CX820 | User Guide - Page 143
    Troubleshooting 143 Action Yes Step 5 The problem is Check if the printer is connected to an analog phone service or to solved. the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of
  • Lexmark CX820 | User Guide - Page 144
    the telephone number manually. The problem is solved. problem is solved. Can you receive faxes? Step 3 Replace the toner cartridge. The problem is solved. For more information, see the instruction sheet that came with the supply. Can you receive faxes? No Go to step 2. Contact customer support
  • Lexmark CX820 | User Guide - Page 145
    For more information, see the instruction sheet that came with the supply. Is the fax print quality satisfactory? No Go to step 2. Go to step 3. Contact customer support. Scanning problems Cannot scan from a computer Action Yes Step 1 The problem is a Turn off the printer, wait for about 10
  • Lexmark CX820 | User Guide - Page 146
    Action Yes Step 1 The problem is Check the cable connections. solved. a Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. b Resend the scan job. Is the scan job successful? No Go to step 2. Contact customer support. No Go to step 2. Contact
  • Lexmark CX820 | User Guide - Page 147
    Troubleshooting 147 Action Yes Step 2 Check the file you want to scan. The problem is solved. a Make sure that the fi scanner unit open. Did the scanner unit close correctly? Yes The problem is solved. No Contact customer support. Scanning takes too long or freezes the computer Action Step 1
  • Lexmark CX820 | User Guide - Page 148
    your printer problem or provide assistance through Assisted Service where the service representative can remotely connect to your computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product. Telephone support is
  • Lexmark CX820 | User Guide - Page 149
    of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
  • Lexmark CX820 | User Guide - Page 150
    card until it clicks into place. 5 Reattach the access cover. 6 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical
  • Lexmark CX820 | User Guide - Page 151
    Upgrading and migrating 151 3 Unpack the internal solutions port (ISP) kit. 1 ISP 2 Mounting bracket 3 Thumbscrews 4 If necessary, remove the printer hard disk.
  • Lexmark CX820 | User Guide - Page 152
    Upgrading and migrating 152 5 Insert the bracket into the board until it clicks into place. 6 Attach the ISP to the bracket.
  • Lexmark CX820 | User Guide - Page 153
    Upgrading and migrating 153 7 If necessary, attach the hard disk to the ISP. a Remove the hard disk bracket. b Connect the hard disk to the ISP. Warning-Potential Damage: Do not touch or press the center of the hard disk.
  • Lexmark CX820 | User Guide - Page 154
    of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
  • Lexmark CX820 | User Guide - Page 155
    the card and the controller board. 5 Reattach the access cover. 6 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical
  • Lexmark CX820 | User Guide - Page 156
    and migrating 156 Warning-Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. 3 Unpack the hard disk. 4 Attach the hard disk to the controller board
  • Lexmark CX820 | User Guide - Page 157
    Upgrading and migrating 157 If an internal solutions port (ISP) is installed, then do the following: a Remove the hard disk bracket. b Attach the hard disk to the ISP.
  • Lexmark CX820 | User Guide - Page 158
    or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the
  • Lexmark CX820 | User Guide - Page 159
    cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 7 Turn on the printer. If necessary, manually add the tray in the print driver to make it available for print jobs. For more information, see "Adding available options in the print
  • Lexmark CX820 | User Guide - Page 160
    Upgrading and migrating 160 • Printer • Staple finisher Installing the staple finisher 1 Turn off the printer. 2 Open door C. 3 Open door A.
  • Lexmark CX820 | User Guide - Page 161
    Upgrading and migrating 161 4 Remove the paper bail. 5 Remove the standard bin insert.
  • Lexmark CX820 | User Guide - Page 162
    A and C. CAUTION-PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. 10 Turn on the printer.
  • Lexmark CX820 | User Guide - Page 163
    Upgrading and migrating 163 Installing the keyboard tray 1 Turn off the printer. 2 Open door A. 3 Remove the keyboard attach cover. 4 Unpack the keyboard tray.
  • Lexmark CX820 | User Guide - Page 164
    Upgrading and migrating 164 5 Attach the keyboard to the base. 6 Insert the keyboard tray. 7 Close door A. 8 Turn on the printer.
  • Lexmark CX820 | User Guide - Page 165
    and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the options. 3 Apply the changes. Firmware Exporting or importing a configuration file You can export the configuration settings of your printer into a text file,
  • Lexmark CX820 | User Guide - Page 166
    click Export Configuration or Import Configuration. b Follow the instructions on the screen. Updating firmware Some applications require a minimum device device firmware, contact your Lexmark representative. 1 From the Embedded Web Server, click Settings > Device > Update Firmware. 2 Browse to locate the
  • Lexmark CX820 | User Guide - Page 167
    Notices Product information Product name: Lexmark CX820de, CX820dtfe Machine type: 7563 Model(s): 136, 137 Edition notice January 2016 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION
  • Lexmark CX820 | User Guide - Page 168
    the installation software CD. Trademarks Lexmark and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer
  • Lexmark CX820 | User Guide - Page 169
    : 56 (mono), 56 (color) Scanning 54 (mono); 55 (color) Copying 57 (mono); 58 (color) Ready 15 Values are subject to change. See www.lexmark.com for current values. Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first
  • Lexmark CX820 | User Guide - Page 170
    laser that is nominally 20-milliwatts operating in the wavelength region of 755-800 nanometers and enclosed in a non-serviceable printhead assembly. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user
  • Lexmark CX820 | User Guide - Page 171
    printer to distinctive ring service 45 connecting to a wireless network using PIN method 53 using Push Button method 53 conservation settings Eco‑Mode 94 hibernate mode 94 sleep mode 94 conserving supplies 94 contacting customer support 148 control panel using 14 copy troubleshooting partial
  • Lexmark CX820 | User Guide - Page 172
    options 149 installing 154 memory card 149 internal options, adding print driver 165 internal solutions port installing 150 troubleshooting 116 J jam, clearing automatic document feeder 101 duplex unit 104 finisher bin 107 fuser 104 multipurpose feeder 99 standard bin 103 staple cartridge 109 trays
  • Lexmark CX820 | User Guide - Page 173
    finisher bin 107 fuser 104 multipurpose feeder 99 standard bin 103 trays 98 paper jams avoiding 96 paper size setting 20 paper type setting 20 parallel interface card troubleshooting 116 parts status checking 56 personal identification number method 53 phone splitter 38 photoconductor unit ordering 57
  • Lexmark CX820 | User Guide - Page 174
    50 printer information finding 9 printer installation 165 printer is not responding 138 printer menus 16 printer options troubleshooting internal option is not detected 115 internal solutions port 116 parallel interface card 116 serial interface card 116 printer settings restoring to factory defaults
  • Lexmark CX820 | User Guide - Page 175
    132 skewed print 132 solid color or black images 133 text or images cut off 134 toner easily rubs off 135 uneven print density 135 vertical dark lines or streaks appear on prints 136 white lines on a page 137 white pages 123 troubleshooting, printer options internal option is not detected 115
  • Lexmark CX820 | User Guide - Page 176
    Index 176 USB ports 12 using genuine Lexmark parts 56 genuine Lexmark supplies 56 using the ADF copying 28 setup 38 VoIP adapter 38 volatile memory 51 erasing 50 volatility statement of 51 W waste toner bottle ordering 58 replacing 77 white lines appear 137 white pages 123 wireless network Wi‑Fi
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CX820 Series
User's Guide
January 2016
www.lexmark.com
Machine type(s):
7563
Model(s):
136, 137