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Lexmark CX827 .Users Guide PDF - Page 153

The printer is not responding, Step 2, Warning-Potential Damage, CAUTION-POTENTIAL INJURY

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Troubleshooting 153 Action Yes Step 2 Go to step 3. Check if you are using the recommended paper type. a Load the speciﬁed tray or feeder with the recommended paper type. b Resend the print job. No The problem is solved. Do vertical white lines still appear on prints? Step 3 Go to step 4. a Remove, and then reinstall the imaging unit or imaging kit. Warning-Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Resend the print job. The problem is solved. Do vertical white lines still appear on prints? Step 4 Contact customer Replace the imaging unit or imaging kit, and then resend the print support. job. The problem is solved. Do vertical white lines still appear on prints? The printer is not responding Action Step 1 Connect the power cord to the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. No Go to step 2. Is the printer responding? Step 2 Check if the electrical outlet is turned off by a switch or breaker. Turn on the switch or Go to step 3. reset the breaker. Is the electrical outlet turned off by a switch or breaker? Step 3 Check if the printer is on. Go to step 4. Turn on the printer. Is the printer on?

Section	Page
Contents	2
Safety information	6
Conventions	6
Product statements	6
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Attaching cables	12
Using the control panel	14
Understanding the status of the power button and indicator light	15
Using the home screen	15
Menu map	16
Printing a menu settings page	18
Setting up and using the home screen applications	19
Customizing the home screen	19
Setting up Forms and Favorites	19
Setting up Card Copy	19
Using Shortcut Center	20
Setting up Scan Center	20
Managing contacts	20
Adding contacts	20
Adding groups	21
Editing contacts or groups	21
Deleting contacts or groups	21
Setting up and using the accessibility features	23
Enabling Magnification mode	23
Activating Voice Guidance	23
Adjusting the Voice Guidance speech rate	23
Enabling spoken passwords or personal identification numbers	23
Navigating the screen using gestures	24
Using the keyboard on the display	24
Loading paper and specialty media	25
Setting the size and type of the specialty media	25
Configuring Universal paper settings	25
Loading trays	25
Loading the multipurpose feeder	27
Linking trays	28
Printing	29
Printing from a computer	29
Printing forms	29
Printing from a mobile device	29
Printing from a mobile device using Lexmark Mobile Print	29
Printing from a mobile device using Google Cloud Print	29
Printing from a mobile device using Mopria Print Service	30
Printing from a mobile device using AirPrint	30
Printing from a flash drive	30
Supported flash drives and file types	31
Configuring confidential jobs	32
Printing held jobs	32
Printing a font sample list	33
Canceling a print job	33
Copying	34
Making copies	34
Copying photos	34
Copying on letterhead	34
Copying on both sides of the paper	34
Reducing or enlarging copies	35
Collating copies	35
Placing separator sheets between copies	35
Copying multiple pages onto a single sheet	35
Creating a copy shortcut	35
E-mailing	36
Setting up the e-mail function	36
Configuring e-mail settings	36
Sending an e-mail	36
Creating an e-mail shortcut	37
Faxing	38
Setting up the printer to fax	38
Setting up the fax function	38
Choosing a fax connection	39
Setting up fax using a standard telephone line	39
Setting up fax using digital subscriber line	43
Setting up fax using VoIP telephone service	44
Setting up fax using cable modem connection	46
Setting up fax in countries or regions with different telephone wall jacks and plugs	48
Connecting to a distinctive ring service	51
Setting the fax date and time	51
Configuring daylight saving time	51
Sending a fax	51
Scheduling a fax	52
Creating a fax destination shortcut	52
Changing the fax resolution	52
Adjusting the fax darkness	52
Viewing a fax log	53
Blocking junk faxes	53
Holding faxes	53
Forwarding a fax	53
Scanning	54
Scanning to an FTP server	54
Creating an FTP shortcut	54
Scanning to a flash drive	54
Sending scanned documents to a computer	55
Securing the printer	56
Locating the security slot	56
Erasing printer memory	56
Erasing printer hard disk memory	56
Configuring printer hard disk encryption	57
Restoring factory default settings	57
Statement of Volatility	57
Maintaining the printer	59
Adjusting the speaker volume	59
Adjusting the default internal speaker volume	59
Adjusting the default headphones volume	59
Configuring the fax speaker settings	59
Networking	60
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	60
Changing port settings after installing an internal solutions port	61
Setting up serial printing (Windows only)	61
Cleaning printer parts	62
Cleaning the printer	62
Cleaning the scanner	62
Ordering parts and supplies	67
Checking the status of parts and supplies	67
Using genuine Lexmark parts and supplies	67
Ordering toner cartridges	67
Ordering a photoconductor unit	69
Ordering a developer and PC unit combo pack	69
Ordering developer units	69
Ordering staple cartridges	69
Ordering a waste toner bottle	70
Configuring supply notifications	70
Replacing parts and supplies	70
Replacing a developer unit	70
Replacing the fuser	72
Replacing a photoconductor unit	74
Replacing an imaging unit	77
Replacing a toner cartridge	79
Replacing the pick roller	80
Replacing the separator pad	85
Replacing the waste toner bottle	86
Replacing the transfer belt	87
Replacing the transfer roller	90
Replacing the ADF pick roller	92
Replacing the ADF feed roller	94
Replacing the ADF separator roller	96
Replacing the staple cartridge unit	97
Replacing the staple cartridge in the staple finisher	97
Replacing the staple cartridge holder in the staple finisher	99
Storing supplies	102
Moving the printer	102
Moving the printer to another location	102
Shipping the printer	103
Saving energy and paper	103
Setting up power saver modes	103
Adjusting the brightness of the printer display	104
Conserving supplies	104
Recycling	104
Recycling Lexmark products	104
Recycling Lexmark packaging	104
Returning Lexmark cartridges for reuse or recycling	105
Clearing jams	106
Avoiding jams	106
Identifying jam locations	107
Paper jam in trays	108
Paper jam in the multipurpose feeder	109
Paper jam in the automatic document feeder	111
Paper jam in the standard bin	113
Paper jam in door B	113
Paper jam in the finisher bin	117
Staple jam in door G	119
Troubleshooting	123
Network connection problems	123
Cannot open Embedded Web Server	123
Unable to read flash drive	124
Enabling the USB port	124
Checking the printer connectivity	124
Hardware options problems	125
Cannot detect internal option	125
Internal solutions port does not operate correctly	126
Parallel or serial interface card does not operate correctly	126
Defective flash detected	127
Not enough free space in flash memory for resources	127
Unformatted flash detected	127
Issues with supplies	127
Replace cartridge, printer region mismatch	127
Non-Lexmark supply	128
Scanner maintenance required, use ADF Kit	128
Paper feed problems	129
Envelope seals when printing	129
Collated printing does not work	129
Paper curl	130
Tray linking does not work	130
Check tray connection	131
Paper frequently jams	132
Jammed pages are not reprinted	132
Printing problems	133
Confidential and other held documents do not print	133
Slow printing	134
Print jobs do not print	135
Print quality is poor	136
Blank or white pages	136
Dark print	137
Ghost images	139
Gray background	139
Horizontal dark lines	140
Horizontal white lines	141
Incorrect margins	142
Jagged or uneven characters	143
Light print	144
Mottled print and dots	145
Print crooked or skewed	146
Repeating defects	147
Solid color or black images	148
Text or images cut off	149
Toner easily rubs off	150
Uneven print density	150
Vertical dark lines or streaks	151
Vertical white lines	152
The printer is not responding	153
Job prints from the wrong tray or on the wrong paper	154
Color quality problems	155
Adjusting toner darkness	155
Modifying the colors in printed output	155
FAQ about color printing	156
The print appears tinted	157
Faxing problems	158
Cannot send or receive faxes	158
Can receive but not send faxes	160
Can send but not receive faxes	160
Poor fax print quality	161
Scanning problems	161
Adjusting scanner registration	161
Adjusting ADF registration	162
Cannot scan from a computer	162
Partial copies of document or photo	163
Poor copy quality	163
Scan job was not successful	163
Scanner does not close	164
Scanning takes too long or freezes the computer	164
Scanner does not respond	164
Contacting customer support	165
Upgrading and migrating	166
Hardware	166
Available internal options	166
Installing a memory card	166
Installing an internal solutions port	167
Installing an optional card	171
Installing a printer hard disk	172
Installing optional trays	175
Installing the staple finisher	177
Installing the keyboard tray	180
Software	182
Installing the printer software	182
Adding available options in the print driver	182
Firmware	182
Exporting or importing a configuration file	182
Updating firmware	183
Notices	184
Product information	184
Edition notice	184
GOVERNMENT END USERS	184
Licensing notices	185
Trademarks	185
Noise emission levels	185
Static sensitivity notice	186
Temperature information	186
Laser notice	186
Laser advisory label	186