Lexmark CX920 User Guide

Lexmark CX920 Manual

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  • Lexmark CX920 | User Guide - Page 1
    CX920, CX921, CX922, CX923, CX924, CX927 User's Guide August 2017 Machine type(s): 7559 Model(s): 078, 178, 378, 578, 778 www.lexmark.com
  • Lexmark CX920 | User Guide - Page 2
    Contents 2 Contents Safety information 6 Conventions...6 Product statements...6 Learning about the printer 9 Finding information about the printer...9 Selecting a location for the printer...10 Printer configurations...11 Attaching cables...13 Using the control panel...15 Understanding the status
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    ...29 Linking trays...30 Printing...31 Printing from a computer...31 Printing from a flash drive...31 Supported flash drives and file types...32 Configuring confidential jobs...33 Printing held jobs...33 Printing e-mail...37 Creating an e-mail shortcut...38 Faxing...39 Setting up the printer to fax...39
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    to a flash drive...55 Sending scanned documents to a computer 56 Securing the printer 57 Locating the security slot...57 Erasing printer memory...57 Erasing printer hard disk memory...57 Configuring printer hard disk encryption...58 Restoring factory default settings...58 Statement of Volatility
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    finisher...121 Troubleshooting 124 Network connection problems...124 Hardware options problems...126 Issues with supplies...127 Paper feed problems...128 Printing problems...132 Color quality problems...157 Faxing problems...160 Scanning problems...163 Contacting customer support...167 Upgrading
  • Lexmark CX920 | User Guide - Page 6
    with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor
  • Lexmark CX920 | User Guide - Page 7
    printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
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    HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD: To reduce the
  • Lexmark CX920 | User Guide - Page 9
    maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility features of your printer Help using the printer software Find it here See the setup documentation that came with the printer or go to http://support.lexmark.com. Information
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    Learning about the printer 10 What are you looking for? The latest supplemental information, updates, and customer support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Find it here Go to http://support.lexmark.com. Note: Select your country or region,
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    Learning about the printer 11 - Away from the direct airflow of air conditioners, to 86°F) Storage temperature -10 to 40°C (14 to 104°F) • Allow the following recommended amount of space around the printer for proper ventilation: 1 Top 400 mm (15.70 in.) 2 Right side 400 mm (15.70 in.) 3 Front
  • Lexmark CX920 | User Guide - Page 12
    panel 3 Multipurpose feeder 4 Standard 2 x 500-sheet tray 5 Standard bin Configured model CAUTION-TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on
  • Lexmark CX920 | User Guide - Page 13
    13 1 Staple finisher Notes: • This option is not supported if another finisher is installed. • This option is supported only in some printer models. 2 Optional 3000‑sheet tray Note: This option is supported only if another optional tray is installed. 3 Optional 2 x 500‑sheet tray 4 Optional 2500
  • Lexmark CX920 | User Guide - Page 14
    line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region. Note: Remove the plug to access the port. 4 LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL filter
  • Lexmark CX920 | User Guide - Page 15
    a job, depending on which mode is selected. 7 Volume buttons Adjust the volume of the headset or speaker. 8 Indicator light Check the status of the printer. 9 Headset or speaker port Attach a headset or speaker. 10 Stop or Cancel button Stop the current job. 11 Clear all or Reset button Reset
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    active embedded solutions. Touch To 1 Copy Make copies. 2 E‑mail Send e‑mails. 3 Change Language Change the language on the printer display. 4 Fax Send fax. 5 Settings Access the printer menus. 6 Held Faxes Show all the current held fax jobs. Note: If Held Faxes is hidden, then Release
  • Lexmark CX920 | User Guide - Page 17
    To • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and Panel • Notifications • Power Management • Information Sent to Lexmark Print • Layout • Finishing • Setup • Quality • Job
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    Learning about the printer 18 Paper • Tray Configuration • Media Configuration • Bin Configuration Copy Copy Defaults Fax • Fax Mode • Analog Fax Setup • Fax Server Setup E‑mail • E‑mail
  • Lexmark CX920 | User Guide - Page 19
    the printer 19 Reports • Menu Settings Page • Device • Print Help • Print All Guides • Color Quality Guide • Connection Guide • Copy Guide • E‑mail Guide • Fax Guide Troubleshooting • Print Quality Test Pages • Shortcuts • Fax • Network • Information Guide • Media Guide • Moving Guide • Print
  • Lexmark CX920 | User Guide - Page 20
    up and using the home screen applications Customizing the home screen 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123
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    with the solution. 3 Apply the changes. Managing contacts Adding contacts 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123
  • Lexmark CX920 | User Guide - Page 22
    contacts to the group. 4 Apply the changes. Editing contacts or groups 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123
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    Setting up and using the home screen applications 23 3 Do either of the following: • From the Contacts section, select a contact that you want to delete. • From the Contact Groups section, select a group name that you want to delete.
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    rate. Adjusting the default internal speaker volume The speaker volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset. 1 From the control panel, navigate to: Settings > Device > Preferences > Audio Feedback
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    features 25 Adjusting the default headphones volume Headphones volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset. 1 From the control panel, select Settings > Device > Accessibility > Headphone Volume
  • Lexmark CX920 | User Guide - Page 26
    of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. Note: Do not remove trays while the printer is busy.
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    Loading paper and specialty media 27 2 Adjust the guides to match the size of the paper that you are loading. 3 Flex, fan, and align the paper edges before loading. 4 Load the paper. • When using letterhead, do either of the following:
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    Loading paper and specialty media 28 Without an optional finisher With an optional finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • Load pre‑punched paper with the holes toward
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    Loading paper and specialty media 29 Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper that you are loading. 3 Flex, fan, and align the paper edges before loading. 4 Load the paper or specialty
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    no trays have the same paper size or type. 4 Save the settings. Note: You can also change the paper size and type settings from the printer control panel. Warning-Potential Damage: The temperature of the fuser varies according to the specified paper type. To avoid printing issues, match the paper
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    Printing Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. 1 With a document open, click File > Print. 2 If necessary, adjust the settings. 3 Send the print job. Printing from a flash
  • Lexmark CX920 | User Guide - Page 32
    S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: - The printer supports high‑speed USB flash drives with full‑speed standard. - USB flash drives must support the File Allocation Table (FAT) system. File types Documents: • .doc or .docx • .xls or .xlsx • .ppt
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    Expiration Set the amount of time before confidential jobs are automatically deleted from the printer memory. Note: Confidential held jobs are stored in the printer until you log in and release or delete them manually. Repeat Job Expiration Set the amount of time before repeat jobs are deleted from
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    Printing 34 Canceling a print job From the printer control panel 1 From the home screen, touch Job Queue. Note: Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your
  • Lexmark CX920 | User Guide - Page 35
    Copying 35 Copying Making copies 1 Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and output have the same paper size. 2 From the home screen, touch Copy, and then specify the number of copies. If necessary,
  • Lexmark CX920 | User Guide - Page 36
    Copying 36 Reducing or enlarging copies 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Copy > Scale > specify a scale value Note: Changing the size of the original document or output after setting Scale restores the scale value to Auto.
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    E-mailing 37 E-mailing Setting up the e‑mail function 1 From the home screen, touch Settings > Device > Preferences > Run Initial Setup. 2 Turn off the printer, wait for about 10 seconds, and then turn it back on. 3 From the Before You Begin screen, select Change the Settings and Continue with the
  • Lexmark CX920 | User Guide - Page 38
    E-mailing 38 Creating an e-mail shortcut 1 From the home screen, touch E‑mail. 2 Configure the settings, and then touch . 3 Enter a shortcut name. 4 Apply the changes.
  • Lexmark CX920 | User Guide - Page 39
    not fully set up. Warning-Potential Damage: Do not touch cables or the printer in the area shown while actively sending or receiving a fax. Setting up touch Settings > Device > Preferences > Run Initial Setup. 2 Turn off the printer, wait for about 10 seconds, and then turn it back on. 3 From the
  • Lexmark CX920 | User Guide - Page 40
    (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically, then set the printer to pick up on a specified number of rings. Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you
  • Lexmark CX920 | User Guide - Page 41
    Faxing 41 Connected to the same telephone wall jack 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to an active analog wall jack. 3 Connect the answering machine to the telephone port of the printer.
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    the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings
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    mail more often than fax, and if you subscribe to a distinctive ring service. • When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the telephone to receive the fax. • You can also set the printer to receive faxes automatically, but turn off the voice mail
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    Faxing 44 Setting up fax using digital subscriber line CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION-SHOCK HAZARD: To avoid
  • Lexmark CX920 | User Guide - Page 45
    telephone port on the DSL filter. Note: To connect a telephone to the printer, remove any installed adapter plug from the telephone port of the printer, and then connect the telephone. Setting up fax using VoIP telephone service CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, do not set
  • Lexmark CX920 | User Guide - Page 46
    always active. VoIP providers may charge extra cost for the activation of the second telephone port. 3 Connect the telephone to the telephone port of the printer. Notes: • To check if the telephone port on the VoIP adapter is active, plug an analog telephone into the port, and then listen for a dial
  • Lexmark CX920 | User Guide - Page 47
    this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority. Setup 1: Printer is connected directly to a cable modem
  • Lexmark CX920 | User Guide - Page 48
    connected to a wall jack; cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to an active analog telephone wall jack. 3 Connect your analog telephone to the telephone port of the
  • Lexmark CX920 | User Guide - Page 49
    may need to purchase it separately. There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Lexmark adapter plug Part number 40X8519
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    a non‑RJ11 wall jack 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect
  • Lexmark CX920 | User Guide - Page 51
    N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter
  • Lexmark CX920 | User Guide - Page 52
    52 Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on computer For Windows users 1 With a document open, click File > Print. 2 Select the printer, and then click Properties, Preferences, Options, or Setup. 3 Click Fax > Enable fax, and
  • Lexmark CX920 | User Guide - Page 53
    Faxing 53 For Macintosh users 1 With a document open, choose File > Print. 2 Select the printer and enter the recipient number. 3 If necessary, configure other fax settings. 4 Send the fax job. Scheduling a fax 1 Load the original document into the ADF
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    Adjust the Darkness setting. 4 Send the fax job. Viewing a fax log 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123
  • Lexmark CX920 | User Guide - Page 55
    Scanning 55 Scanning Scanning to an FTP server 1 Load the original document into the ADF tray or on the scanner glass. 2 From the home screen, touch FTP, and then enter the needed information. 3 If necessary, configure other FTP settings. 4 Send the FTP job. Creating an FTP shortcut 1 From the home
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    Scanning 56 Warning-Potential Damage: To avoid loss of data or printer malfunction, do not touch the flash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. Sending scanned documents to a computer 1 Load an original document into the
  • Lexmark CX920 | User Guide - Page 57
    all information on nonvolatile memory check box, and then touch ERASE. 3 Follow the instructions on the display. Erasing printer hard disk memory 1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Select the Sanitize all information on hard disk check box, and
  • Lexmark CX920 | User Guide - Page 58
    erases the contents of the hard disk. If necessary, back up important data from the printer before starting the encryption. 2 Follow the instructions on the display. Notes: • Do not turn off the printer during the encryption process. Loss of data can occur. • Disk encryption can take from several
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    high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer-or its hard disk-is removed from your premises. • Degaussing-Flushes the hard disk with a magnetic field that erases stored
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    For more information, see the documentation that came with your access point. • A wireless network adapter is installed in your printer. For more information, see the instructions that came with the adapter. Using the Push Button method 1 From the control panel, navigate to: Settings > Network/Ports
  • Lexmark CX920 | User Guide - Page 61
    then select + > IP. 2 Type the IP address in the address field. 3 Apply the changes. Setting up serial printing (Windows only) 1 Set the parameters in the printer. a From the control panel, navigate to the menu for the port settings. b Locate the menu for the serial port settings, and then adjust the
  • Lexmark CX920 | User Guide - Page 62
    Remove paper from the standard bin and multipurpose feeder. 3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum. 4 Wipe the outside of the printer with a damp, soft, lint‑free cloth. Notes: • Do not use household cleaners or detergents, as they may damage the
  • Lexmark CX920 | User Guide - Page 63
    Maintaining the printer 63 2 Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad • Scanner glass • Scanner glass pad
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    Maintaining the printer 64 3 Open door B1. 4 Wipe the following areas: • ADF glass in door B1 • ADF glass pad in door B1 5 Close the door.
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    Maintaining the printer 65 6 Using a damp, clean cotton swab, wipe the sensor area. 7 Close the scanner cover. Cleaning the printhead lens 1 Open door A. 2 Remove the waste toner bottle.
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    Maintaining the printer 66 3 Using the printhead wiper, clean the printhead lens. 4 Insert the wiper back into place. 5 Insert the waste toner bottle, and then close the door.
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    Maintaining the printer 67 Emptying the hole punch box 1 Open door H. 2 Remove, and then empty the hole punch box.
  • Lexmark CX920 | User Guide - Page 68
    : You can also access this setting by touching the top section of the home screen. Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life
  • Lexmark CX920 | User Guide - Page 69
    the printer 69 Ordering toner cartridges Notes: • The estimated cartridge yield is based on the ISO/IEC 19798 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield. CX920, CX921, CX922, CX923, and CX924 toner cartridges Toner cartridges
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    Maintaining the printer 70 Ordering staple cartridges Item Staple cartridges Part number 25A0013 Ordering maintenance kits CX920, CX921, CX922, CX923, CX924, and CX927 maintenance kits Maintenance kits 200K ADF maintenance kit 200K MPF maintenance kit 600K CMY developer maintenance kit Black
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    Maintaining the printer 71 Replacing parts and supplies Replacing a toner cartridge 1 Open door A. 2 Remove the toner cartridge. 3 Unpack the new toner cartridge. 4 Shake the toner cartridge three times.
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    Maintaining the printer 72 5 Insert the new toner cartridge. 6 Remove the waste toner bottle.
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    Maintaining the printer 73 7 Using the printhead wiper, clean the printhead lens. 8 Insert the wiper back into place. 9 Insert the waste toner bottle, and then close the door.
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    74 Replacing a photoconductor unit 1 Open door A. 2 Remove the waste toner bottle. 3 Remove the photoconductor unit. Warning-Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive
  • Lexmark CX920 | User Guide - Page 75
    Maintaining the printer 75 4 Unpack the new photoconductor unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum.
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    Maintaining the printer 76 5 Insert the new photoconductor unit. 6 Using the printhead wiper, clean the printhead lens. 7 Insert the wiper back into place.
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    Maintaining the printer 77 8 Insert the waste toner bottle, and then close the door.
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    Maintaining the printer 78 Replacing the waste toner bottle 1 Open door A. 2 Remove the waste toner bottle. 3 Using the printhead wiper, clean the printhead lens. 4 Insert the wiper back to into place. 5 Unpack the new waste toner bottle.
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    Maintaining the printer 79 6 Insert the new waste toner bottle, and then close the door. Replacing the pick, feed, and separator rollers 1 Pick roller 2 Feed roller 3 Separator roller
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    Maintaining the printer 80 1 Turn off the printer. 2 Remove all the trays. • Standard tray • Optional 2500‑sheet tray Notes: - Use the screwdriver stored inside door A. - To remove the optional 2 x 500‑sheet tray, follow the procedure in removing the standard tray.
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    : • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow
  • Lexmark CX920 | User Guide - Page 82
    Maintaining the printer 82 4 Open door D. Notes: • Door D is only accessible if an optional 2500‑ or 2 x 500‑sheet tray is installed. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door.
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    Maintaining the printer 83 5 Locate the rollers. 6 Remove the rollers. 7 Insert the new rollers until they click into place. Note: Make sure to insert the rollers to their proper places. 8 Close doors D and C. 9 Insert the trays, and then turn on the printer.
  • Lexmark CX920 | User Guide - Page 84
    : • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow
  • Lexmark CX920 | User Guide - Page 85
    Maintaining the printer 85 3 Using the screwdriver stored inside door A, remove the door stopper. 4 Loosen the screws that secure the transfer belt.
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    Maintaining the printer 86 5 Remove the paper guide. 6 Remove the transfer belt. 7 Unpack the new transfer belt. Warning-Potential Damage: Do not touch the transfer belt. Doing so may affect the quality of future print jobs. 8 Insert the new transfer belt until it clicks into place.
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    87 9 Using the printhead wiper, clean the printhead lens. 10 Insert the paper guide. 11 Secure the transfer belt. 12 Reattach the door stopper. 13 Close the door, and then turn on the printer. Replacing the transfer roller 1 Open door C. Notes: • Make sure that the door does not hit any cable
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    Maintaining the printer 88 2 Remove the transfer roller. 3 Unpack the new transfer roller. 4 Insert the new transfer roller until it clicks into place. 5 Close the door.
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    Maintaining the printer 89 Replacing the ADF separator roller 1 Turn off the printer. 2 Remove the ADF separator pad.
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    Maintaining the printer 90 3 Remove the ADF separator roller. 4 Unpack the new separator roller. 5 Insert the new separator roller.
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    Maintaining the printer 91 6 Insert the separator pad. 7 Turn on the printer. Replacing the ADF pick and feed rollers 1 Turn off the printer.
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    Maintaining the printer 92 2 Open door B. 3 Remove the ADF pick and feed rollers. 4 Unpack the new pick and feed rollers.
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    Maintaining the printer 93 5 Insert the new pick and feed rollers. 6 Close the door, and then turn on the printer. Replacing the staple cartridge Replacing the staple cartridge in the staple finisher 1 Slide the staple finisher.
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    Maintaining the printer 94 2 Remove the empty staple cartridge. 3 Unpack the new staple cartridge.
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    Maintaining the printer 95 4 Insert the new staple cartridge until it clicks into place. 5 Slide the finisher back into place. Replacing the staple cartridge in the staple, hole punch finisher 1 Open door H.
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    Maintaining the printer 96 2 Remove the staple cartridge. 3 Unpack the new staple cartridge. 4 Insert the new staple cartridge until it clicks into place. 5 Close the door.
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    Maintaining the printer 97 Replacing the staple cartridge in the booklet finisher 1 Open door H, and then pull out the booklet maker. 2 Remove the staple cartridge. 3 Unpack the new staple cartridge.
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    options, then remove the output options and lift the printer off the trays. Do not try to lift the printer and any options at the same time. • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the
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    that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Setting up power
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    and Recycling Program may be recycled through your local recycling center. Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there
  • Lexmark CX920 | User Guide - Page 101
    tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media
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    paper size and type are set correctly on the computer or printer control panel. • Store paper according to manufacturer recommendations. Identifying jam locations Note : When Jam Recovery is set to On or Auto, the printer reprints jammed pages. Jam locations 1 Automatic document feeder (ADF) 2 Door
  • Lexmark CX920 | User Guide - Page 103
    Clearing jams 103 Jam locations 7 Staple finisher 8 Finisher • Booklet finisher • Staple, hole punch finisher Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray. 2 Open door B. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
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    Clearing jams 104 5 Open door B1. 6 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 7 Close the door. Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
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    from a hot component, allow the surface to cool before touching it. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. 4 Close the door. 5 Flex, fan, and align the
  • Lexmark CX920 | User Guide - Page 106
    Clearing jams 106 Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. 2 Remove the jammed paper from any of the
  • Lexmark CX920 | User Guide - Page 107
    Clearing jams 107 • Below the fuser area • Duplex area
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    Clearing jams 108 • Above the duplex area 3 Open the standard trays, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the trays, and then close the door.
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    Clearing jams 109 Paper jam in door D 1 Open door D, and then remove the jammed paper. Notes: • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. • Open door C to make sure that all paper fragments are removed, and then close the door. 2 Open the optional tray,
  • Lexmark CX920 | User Guide - Page 110
    Clearing jams 110 3 Close the tray, and then close the door. Paper jam in the 3000‑sheet tray 1 Slide the 3000‑sheet tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
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    Clearing jams 111 3 Open door F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the door, and then slide the tray back into place. Paper jam in the booklet finisher 1 Open door G, and then remove the jammed paper. Note: Make sure that all paper
  • Lexmark CX920 | User Guide - Page 112
    Clearing jams 112 2 Open door J.
  • Lexmark CX920 | User Guide - Page 113
    Clearing jams 113 3 Open door H. 4 Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Door J
  • Lexmark CX920 | User Guide - Page 114
    Clearing jams 114 • Areas H1 and H2 • Area H6
  • Lexmark CX920 | User Guide - Page 115
    Clearing jams 115 5 Pull out the booklet maker. 6 Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Area H8 • Area H9
  • Lexmark CX920 | User Guide - Page 116
    Clearing jams 116 • Area H10 7 Push the booklet maker back into place. 8 Close doors H and J. Paper jam in the staple finisher 1 Remove paper from the staple finisher bin. 2 Slide the staple finisher, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark CX920 | User Guide - Page 117
    Clearing jams 117 If necessary, turn the spinner wheel G1 downward to feed the jammed paper into the finisher bin, and then remove the jammed paper. 3 Slide the finisher back into place. Staple jam in the staple finisher 1 Slide the staple finisher.
  • Lexmark CX920 | User Guide - Page 118
    Clearing jams 118 2 Remove the staple cartridge holder. 3 Remove the loose staples.
  • Lexmark CX920 | User Guide - Page 119
    Clearing jams 119 4 Insert the staple cartridge holder until it clicks into place. 5 Slide the finisher back into place. Staple jam in the staple, hole punch finisher 1 Open door H.
  • Lexmark CX920 | User Guide - Page 120
    Clearing jams 120 2 Remove the staple cartridge holder. 3 Remove the loose staples.
  • Lexmark CX920 | User Guide - Page 121
    Clearing jams 121 4 Insert the staple cartridge holder until it clicks into place. 5 Close the door. Staple jam in the booklet finisher 1 Open door H, and then pull out the booklet maker.
  • Lexmark CX920 | User Guide - Page 122
    Clearing jams 122 2 Remove the staple cartridge holder. 3 Remove the loose staples.
  • Lexmark CX920 | User Guide - Page 123
    Clearing jams 123 4 Insert the staple cartridge holder until it clicks into place. 5 Push the booklet maker back into place, and then close the door.
  • Lexmark CX920 | User Guide - Page 124
    124 Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Check if you are using a supported browser: • Internet Explorer® version 9 or later • Safari version 8.0.3 or later • Google ChromeTM • Mozilla Firefox Yes Go to step 2. Is your browser supported? Step
  • Lexmark CX920 | User Guide - Page 125
    " on page 125. b Remove, and then insert the flash drive. The problem is solved. Does the printer recognize the flash drive? No Insert the flash drive into the correct port. Insert a supported flash drive. Contact customer support. Enabling the USB port From the home screen, touch Settings > Network
  • Lexmark CX920 | User Guide - Page 126
    Troubleshooting 126 900.xy error Turn off the printer, wait for about 10 seconds, and then turn on the printer. Hardware options problems Cannot detect internal option Action Yes Step 1 The problem is Turn off the printer, wait for about 10 seconds, and then turn it back solved. on. Does
  • Lexmark CX920 | User Guide - Page 127
    ash memory. • Install flash memory with larger capacity. Note: Downloaded fonts and macros that are not previously stored in the flash Lexmark supply The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark
  • Lexmark CX920 | User Guide - Page 128
    Troubleshooting 128 If the printer does not print after pressing and holding X and # simultaneously for 15 printer is scheduled for maintenance. For more information, go to http://support.lexmark.com or contact your service representative, and then report the message. Paper feed problems
  • Lexmark CX920 | User Guide - Page 129
    support. Paper curl Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step 2. a Move the paper guides printer control panel. b Print the document. The problem
  • Lexmark CX920 | User Guide - Page 130
    match the paper loaded in the linked trays. c Print the document. The problem is solved. Do the trays link correctly? No Go to step 2. Contact customer support. Check tray connection Try one or more of the following: • Turn off the printer, wait for about 10 seconds, and then turn it back on. If
  • Lexmark CX920 | User Guide - Page 131
    Troubleshooting 131 Paper frequently jams Action Yes Step 1 a Pull out the tray. b Check if the paper is loaded correctly. Go to step 2. Notes: • Make sure that the paper guides printer is detecting the correct paper size. b Resend the print job. The problem The problem is support. solved
  • Lexmark CX920 | User Guide - Page 132
    Troubleshooting 132 Printing problems Confidential and other held documents do not print Action Yes Step 1 The problem is documents printed? Step 4 a Delete some held jobs to free up printer memory. b Resend the print job. The problem is solved. Are the documents printed? No Go to step 2. Go
  • Lexmark CX920 | User Guide - Page 133
    Troubleshooting 133 Action Step 5 a Add printer memory. b Resend the print job. Are the documents printed? Yes The problem is solved. Slow printing Action Yes Step 1 Go to step 2. a Make sure that the printer is not in Eco‑Mode and Quiet Mode. b Print the document. Is the printer printing
  • Lexmark CX920 | User Guide - Page 134
    , see "Selecting a location for the printer" on page 10. b Print the document. The problem is solved. Is the printer printing slow? Step 8 a Add more printer memory. b Print the document. Contact customer The problem is support. solved. Is the printer printing slow? Print jobs do not print
  • Lexmark CX920 | User Guide - Page 135
    Resend the print job. Is the document printed? Step 5 a Remove, and then reinstall the printer software. Note: The printer software is available at http://support.lexmark.com. b Resend the print job. The problem is solved. Is the document printed? Print quality is poor Blank or white pages No
  • Lexmark CX920 | User Guide - Page 136
    b Print the document. Contact customer The problem is support. solved. Is the printer still printing blank or white pages? Dark print Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action
  • Lexmark CX920 | User Guide - Page 137
    Troubleshooting Action Yes Step 2 a Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Go to step 3. Note: You can also change the settings on the printer control panel. b Print the document. Is the print still too dark? Step 3 Go to
  • Lexmark CX920 | User Guide - Page 138
    . Yes Contact customer support. No The problem is solved. Is the print still too dark? Ghost images Leading edge AABBCCDD AABBCCDD Trailing edge Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test
  • Lexmark CX920 | User Guide - Page 139
    pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 a From the home screen, touch Settings > Print > Quality. b Adjust the toner darkness. c Print the document. Yes Go to step 2. No The problem is solved. Does gray or colored background still
  • Lexmark CX920 | User Guide - Page 140
    Troubleshooting 140 Action Yes Step 4 a Inspect the test pages to determine which color is affected. b Remove, and then reinstall the photoconductor unit and the toner cartridge. Contact customer support. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more
  • Lexmark CX920 | User Guide - Page 141
    Troubleshooting the settings on the printer control panel. b Print the document. No The problem is solved. Do horizontal problem is solved. Do horizontal dark lines still appear on prints? Step 6 a Replace the photoconductor unit. b Print the document. Contact customer The problem is support
  • Lexmark CX920 | User Guide - Page 142
    Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality paper loaded in the tray. • You can also change the settings on the printer control panel. b Print the document. Do horizontal white lines still appear on prints
  • Lexmark CX920 | User Guide - Page 143
    document. Do horizontal white lines still appear on prints? Incorrect margins Yes Go to step 5. 143 No The problem is solved. Contact customer The problem is support. solved. Action Step 1 a Adjust the paper guides to the correct position for the paper loaded. b Print the document. Yes The
  • Lexmark CX920 | User Guide - Page 144
    144 Jagged or uneven characters Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Yes a Check if the printer supports the fonts that are installed on your Contact customer
  • Lexmark CX920 | User Guide - Page 145
    Troubleshooting Action Yes Step 2 a Depending on your operating system, increase the toner darkness from the Printing Preferences or Print dialog. Go to step 3. Note: You can also change the settings on the printer control panel. b Print the document. Is the print still too light? Step 3 Go
  • Lexmark CX920 | User Guide - Page 146
    solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Check the printer for leaked toner contamination. Yes Go to step 2. No Contact customer support. Is the printer free of leaked toner? Step
  • Lexmark CX920 | User Guide - Page 147
    or skewed AAABBBC)CCDDD)EEE Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step 2. a Move the paper guides in the tray to the correct position for the
  • Lexmark CX920 | User Guide - Page 148
    Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test item that matches the measurement on the affected color page. support or your service representative. Photoconductor unit • 96 mm (3.78 in.) • 38
  • Lexmark CX920 | User Guide - Page 149
    the measurement on the affected color page. support or your service representative. Transfer roller 63 mm (2.48 problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting to light may cause print quality problems. Warning-Potential Damage: Do not touch
  • Lexmark CX920 | User Guide - Page 150
    the document. Contact customer support. The problem is solved. Is the printer still printing solid color or problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step 2. a Move the paper guides
  • Lexmark CX920 | User Guide - Page 151
    is solved. Is the page or image still clipped? Toner easily rubs off ABC DEF Leading edge Trailing edge Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step
  • Lexmark CX920 | User Guide - Page 152
    the settings on the printer control panel. b Print the document. No The problem is solved. Does the toner easily rub off? Uneven print density Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages
  • Lexmark CX920 | User Guide - Page 153
    Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality . • You can also change the settings on the printer control panel. b Print the document. No The problem is solved. Do vertical dark lines or streaks still appear
  • Lexmark CX920 | User Guide - Page 154
    Contact customer support. The problem is solved. Do vertical dark lines or streaks still appear on prints? Vertical white lines Leading edge Trailing edge Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality
  • Lexmark CX920 | User Guide - Page 155
    Troubleshooting 155 Action Yes Step 3 Go to step 4. a Inspect the test pages to the photoconductor unit. c Print the document. Contact customer support. The problem is solved. Do vertical white lines still appear on prints? The printer is not responding Action Step 1 Connect the power cord
  • Lexmark CX920 | User Guide - Page 156
    ? Step 7 Install the correct print driver. The problem is solved Go to step 8. Is the printer responding? Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn it back solved. on. Contact customer support. Is the printer responding? Job prints from the wrong
  • Lexmark CX920 | User Guide - Page 157
    Troubleshooting 157 Action Yes Step 2 The problem is a Depending on your operating system, specify to step 3. Contact customer support. Color quality problems Adjusting toner darkness 1 From the home screen, touch Settings > Print > Quality. 2 Adjust the toner darkness. 3 Apply the changes
  • Lexmark CX920 | User Guide - Page 158
    Troubleshooting 158 Object type RGB Image RGB Text RGB Graphics CMYK Image , yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature. Printing presses, inkjet printers, and color laser printers create colors in this manner. How
  • Lexmark CX920 | User Guide - Page 159
    Troubleshooting 159 What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color the print job. Does the print still appear tinted? No The problem is solved. Yes Contact customer support.
  • Lexmark CX920 | User Guide - Page 160
    Troubleshooting 160 Faxing problems Cannot send or receive faxes Action Step 1 Resolve any error messages that appear on the display. Yes The problem is solved. Can you send or receive a fax? Step 2 The problem hear a dial tone, then connect the printer to that wall jack. Can you send or receive
  • Lexmark CX920 | User Guide - Page 161
    Troubleshooting 161 Action Yes Step 5 The problem is Check if the printer is connected to an analog phone service or to solved. the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of
  • Lexmark CX920 | User Guide - Page 162
    the telephone number manually. The problem is solved. problem is solved. Can you receive faxes? Step 3 Replace the toner cartridge. The problem is solved. For more information, see the instruction sheet that came with the supply. Can you receive faxes? No Go to step 2. Contact customer support
  • Lexmark CX920 | User Guide - Page 163
    Step 3 Replace the toner cartridge. The problem is solved. For more information, see the instruction sheet that came support. Scanning problems Adjusting scanner registration 1 From the control panel, navigate to: Settings > Maintenance > Configuration Menu > Scanner Configuration > Scanner Manual
  • Lexmark CX920 | User Guide - Page 164
    Troubleshooting 164 Adjusting ADF registration 1 From the control panel, navigate to: Settings > Maintenance > Configuration Menu > Scanner Configuration > Scanner Manual scan from a computer Action Yes Step 1 The problem is a Turn off the printer, wait for about 10 seconds, and then turn it
  • Lexmark CX920 | User Guide - Page 165
    Action Yes Step 1 The problem is Check the cable connections. solved. a Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. b Resend the scan job. Is the scan job successful? No Go to step 2. Contact customer support. No Go to step 2. Contact
  • Lexmark CX920 | User Guide - Page 166
    Troubleshooting 166 Action Yes Step 2 Check the file you want to scan. The problem unit close correctly? Yes The problem is solved. Scanner does not respond Action Step 1 a Check if the printer is turned on. b Resolve any support. No Contact customer support. No Go to step 2. Go to step 3.
  • Lexmark CX920 | User Guide - Page 167
    the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is
  • Lexmark CX920 | User Guide - Page 168
    of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
  • Lexmark CX920 | User Guide - Page 169
    Upgrading and migrating 169 3 Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer. 4 Remove the controller board access cover. Warning-Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal
  • Lexmark CX920 | User Guide - Page 170
    Upgrading and migrating 170 5 Remove the controller board shield.
  • Lexmark CX920 | User Guide - Page 171
    then reattach the access cover. 9 Reattach the connector cover. 10 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical
  • Lexmark CX920 | User Guide - Page 172
    of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
  • Lexmark CX920 | User Guide - Page 173
    Upgrading and migrating 173 Warning-Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors.
  • Lexmark CX920 | User Guide - Page 174
    Upgrading and migrating 174 5 Remove the controller board shield. 6 Unpack the optional card. Warning-Potential Damage: Avoid touching the connection points along the edge of the card. 7 Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush
  • Lexmark CX920 | User Guide - Page 175
    or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the
  • Lexmark CX920 | User Guide - Page 176
    stabilizing feet to the tray, and then remove the adhesive cover. 5 Using the side handles, align the printer with the tray, and then lower the printer into place. CAUTION-POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift
  • Lexmark CX920 | User Guide - Page 177
    Upgrading and migrating 177 6 Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer.
  • Lexmark CX920 | User Guide - Page 178
    Upgrading and migrating 178 7 Connect the tray connector to the printer. 8 Open trays 2 and 3.
  • Lexmark CX920 | User Guide - Page 179
    , connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 12 Turn on the printer. Add the tray in the print driver to make it available for print jobs. For more information, see "Adding available options in the print
  • Lexmark CX920 | User Guide - Page 180
    or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the
  • Lexmark CX920 | User Guide - Page 181
    Upgrading and migrating 181 4 Using the screwdriver stored inside door A, disconnect the 2 x 500‑ or 2500‑sheet tray cable from the rear of the printer. 5 Open trays 2 and 3.
  • Lexmark CX920 | User Guide - Page 182
    the locking clip that secure the 2 x 500‑ or 2500‑sheet tray to the printer. • Front • Rear 7 Close the trays. 8 Using the side handles, remove the printer from the 2 x 500‑ or 2500‑sheet tray. CAUTION-POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
  • Lexmark CX920 | User Guide - Page 183
    Upgrading and migrating 183 9 Remove the stabilizing feet from the tray.
  • Lexmark CX920 | User Guide - Page 184
    Upgrading and migrating 184 10 Remove the adhesive covers. 11 Open the tray, and then remove the mounting bracket and rail covers.
  • Lexmark CX920 | User Guide - Page 185
    Upgrading and migrating 185 12 Attach the side mounting brackets to the tray, and then insert the guide plate into the rail. 13 Attach the rail, and then attach the mounting bracket and rail covers. 14 Close the tray.
  • Lexmark CX920 | User Guide - Page 186
    Upgrading and migrating 186 15 Using the side handles, align the printer with the tray, and then lower the printer into place. 16 Align the 3000‑sheet tray with the printer, and then attach the mounting post.
  • Lexmark CX920 | User Guide - Page 187
    Upgrading and migrating 187 17 Secure the tray cable with the clamp.
  • Lexmark CX920 | User Guide - Page 188
    Upgrading and migrating 188 18 Connect the tray cable to the printer. 19 Attach the tray cable cover.
  • Lexmark CX920 | User Guide - Page 189
    Upgrading and migrating 189 20 Slide the tray until it clicks into place. 21 Attach the stabilizing feet to the printer.
  • Lexmark CX920 | User Guide - Page 190
    Upgrading and migrating 190 22 Connect the 2 x 500‑ or 2500‑sheet tray connector to the printer. 23 Open trays 2 and 3, and then secure the 2 x 500‑ or 2500‑sheet tray to the printer with the locking clips and metal bracket. • Front
  • Lexmark CX920 | User Guide - Page 191
    driver" on page 204. Installing the staple finisher CAUTION-TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark
  • Lexmark CX920 | User Guide - Page 192
    Upgrading and migrating 192 Note: Remove the tag but keep the screw for use in step 11. 4 Remove the standard bin. 5 Remove the adhesive cover, and then remove the paper bail.
  • Lexmark CX920 | User Guide - Page 193
    Upgrading and migrating 193 6 Using the screwdriver stored inside door A, remove the covers for the paper guide sensor and slide rail. 7 Remove the paper guides.
  • Lexmark CX920 | User Guide - Page 194
    Upgrading and migrating 194 8 Attach the sensor cover. 9 Insert the finisher. 10 Secure the finisher to the printer. Note: Use the screw that came with the finisher.
  • Lexmark CX920 | User Guide - Page 195
    Upgrading and migrating 195 11 Attach the finisher slide rail cover. Note: Use the screws that came with the finisher. 12 Remove the filter cover. Note: This step is applicable only in some printer models.
  • Lexmark CX920 | User Guide - Page 196
    Upgrading and migrating 196 13 Connect the finisher cable to the printer. 14 Reattach the filter cover. Note: This step is applicable only in some printer models.
  • Lexmark CX920 | User Guide - Page 197
    printer and may result in a risk of fire, property damage, or poor printer performance. 16 Turn on the printer. Add the finisher in the print driver to injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer. 2 Unplug the power cord
  • Lexmark CX920 | User Guide - Page 198
    Upgrading and migrating 198 5 Remove the standard bin, and then remove the paper bail. 6 Using the screwdriver stored inside door A, remove the paper guides. 7 Insert the paper transport. Note: Use the screws that came with the finisher.
  • Lexmark CX920 | User Guide - Page 199
    Upgrading and migrating 199 8 Attach the finisher to the printer.
  • Lexmark CX920 | User Guide - Page 200
    Upgrading and migrating 200 9 Insert the staple cartridge into the finisher until it clicks into place. 10 Remove the filter cover. Note: This step is applicable only in some printer models.
  • Lexmark CX920 | User Guide - Page 201
    Upgrading and migrating 201 11 Connect the finisher cable to the printer. 12 Reattach the filter cover. Note: This step is applicable only in some printer models.
  • Lexmark CX920 | User Guide - Page 202
    Upgrading and migrating 202 13 Secure the cable. 14 Insert the bins. Notes: • Use the screws that came with the finisher. • When inserting bin 2, avoid moving the bracket. • Bin 3 is supported only in the booklet finisher.
  • Lexmark CX920 | User Guide - Page 203
    software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP
  • Lexmark CX920 | User Guide - Page 204
    driver For Windows users 1 Open the printers folder. 2 Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer guration or Import Configuration. b Follow the instructions on the screen. Updating firmware Some applications require a
  • Lexmark CX920 | User Guide - Page 205
    Upgrading and migrating 205 For more information on updating the device firmware, contact your Lexmark representative. 1 From the Embedded Web Server, click Settings > Device > Update Firmware. 2 Browse to locate the required flash file. 3 Apply the changes.
  • Lexmark CX920 | User Guide - Page 206
    information Product name: Lexmark CX920de, CX921de, CX922de services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit http://support.lexmark.com. For information on supplies and downloads, visit www.lexmark.com. © 2017 Lexmark
  • Lexmark CX920 | User Guide - Page 207
    registered trademarks and service marks of CX920); 53 (CX921, CX922, CX927); 54 (CX923); 55 (CX924) Scanning 53 Copying 54 (CX920); 55 (CX921, CX927); 56 (CX922, CX923); 57 (CX924) Ready 25 (CX920, CX921, CX927); 26 (CX922); 29 (CX923); 28 (CX924) Values are subject to change. See www.lexmark
  • Lexmark CX920 | User Guide - Page 208
    is nominally 25 milliwatts operating in the wavelength region of 770-800 or 775-800 nanometers and enclosed in a non-serviceable printhead assembly. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user
  • Lexmark CX920 | User Guide - Page 209
    Notices 209 Laser advisory label The following laser notice label is affixed to the printer:
  • Lexmark CX920 | User Guide - Page 210
    68 cleaning exterior of the printer 62 interior of the printer 62 scanner 62 cleaning the printer 62 cleaning the printhead lens 65 collated printing does not work 128 collating copies 36 Color Correction manual 157 Color Correction Content 157 color quality, troubleshooting print appears tinted 159
  • Lexmark CX920 | User Guide - Page 211
    printer 37 F FAQ about color printing 158 fax log viewing 54 fax port 13 fax resolution changing 53 fax setup country‑ or region‑specific 49 digital telephone service 47 DSL connection 44 standard telephone line connection 39 VoIP 45 fax troubleshooting , adding print driver 204 headphones default
  • Lexmark CX920 | User Guide - Page 212
    specialty media multipurpose feeder 29 loading trays 26 locating the security slot 57 M Magnification mode enabling 24 making copies 35 manual Color Correction applying 157 memory types installed on printer 58 memory card 168 installing 168 menu map 17 menu settings page printing 19 moving the
  • Lexmark CX920 | User Guide - Page 213
    printer status 16 power cord socket 13 print driver hardware options, adding 204 print job canceling from the computer 34 canceling from the printer control panel 34 print quality cleaning the scanner 62 print quality troubleshooting Lexmark packaging 100 Lexmark products 100 toner cartridges
  • Lexmark CX920 | User Guide - Page 214
    printer 10 supported file types 32 supported flash drives 32 T toner cartridge replacing 71 toner cartridges ordering 69 recycling 100 toner darkness adjusting 157 transfer belt replacing 84 transfer roller replacing 87 transparencies loading 29 trays linking 30 loading 26 unlinking 30 troubleshooting
  • Lexmark CX920 | User Guide - Page 215
    toner easily rubs off 151 uneven print density 152 vertical dark lines or streaks appear on prints 153 white lines on a page 154 white pages 135 troubleshooting, printer options internal option is not detected 126 troubleshooting 13 using genuine Lexmark parts 68 genuine Lexmark supplies 68 using
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  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • 211
  • 212
  • 213
  • 214
  • 215
CX920, CX921, CX922, CX923,
CX924, CX927
User's Guide
August 2017
www.lexmark.com
Machine type(s):
7559
Model(s):
078, 178, 378, 578, 778