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Lexmark CX920 User Guide - Page 167

Scanning takes too long or freezes the computer, Contacting customer support - driver download

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Troubleshooting 167 Action Yes Step 3 The problem is a Turn off the printer, wait for about 10 seconds, and then turn it solved. back on. b Copy or scan the document. Is the scanner responding? No Contact customer support. Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Does scanning take too long or freeze the computer? Yes Contact customer support. No The problem is solved. Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

Section	Page
Contents	2
Safety information	6
Conventions	6
Product statements	6
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Attaching cables	13
Using the control panel	15
Understanding the status of the power button and indicator light	16
Using the home screen	16
Menu map	17
Printing a menu settings page	19
Setting up and using the home screen applications	20
Customizing the home screen	20
Setting up Card Copy	20
Using Shortcut Center	20
Using Display Customization	21
Setting up Scan Center	21
Managing contacts	21
Adding contacts	21
Adding groups	22
Editing contacts or groups	22
Deleting contacts or groups	22
Setting up and using the accessibility features	24
Enabling Magnification mode	24
Activating Voice Guidance	24
Adjusting the Voice Guidance speech rate	24
Adjusting the default internal speaker volume	24
Adjusting the default headphones volume	25
Enabling spoken passwords or personal identification numbers	25
Navigating the screen using gestures	25
Using the keyboard on the display	25
Loading paper and specialty media	26
Setting the size and type of the specialty media	26
Configuring Universal paper settings	26
Loading trays	26
Loading the multipurpose feeder	29
Linking trays	30
Printing	31
Printing from a computer	31
Printing from a flash drive	31
Supported flash drives and file types	32
Configuring confidential jobs	33
Printing held jobs	33
Printing a font sample list	33
Printing a directory list	33
Canceling a print job	34
Copying	35
Making copies	35
Copying photos	35
Copying on letterhead	35
Copying on both sides of the paper	35
Reducing or enlarging copies	36
Collating copies	36
Placing separator sheets between copies	36
Copying multiple pages onto a single sheet	36
Creating a copy shortcut	36
E-mailing	37
Setting up the e-mail function	37
Configuring e-mail settings	37
Sending an e-mail	37
Creating an e-mail shortcut	38
Faxing	39
Setting up the printer to fax	39
Setting up the fax function	39
Setting up fax using a standard telephone line	39
Setting up fax using digital subscriber line	44
Setting up fax using VoIP telephone service	45
Setting up fax using cable modem connection	47
Setting up fax in countries or regions with different telephone wall jacks and plugs	49
Connecting to a distinctive ring service	52
Setting the fax date and time	52
Configuring daylight saving time	52
Sending a fax	52
Scheduling a fax	53
Creating a fax destination shortcut	53
Changing the fax resolution	53
Adjusting the fax darkness	53
Viewing a fax log	54
Blocking junk faxes	54
Holding faxes	54
Forwarding a fax	54
Scanning	55
Scanning to an FTP server	55
Creating an FTP shortcut	55
Scanning to a flash drive	55
Sending scanned documents to a computer	56
Securing the printer	57
Locating the security slot	57
Erasing printer memory	57
Erasing printer hard disk memory	57
Configuring printer hard disk encryption	58
Restoring factory default settings	58
Statement of Volatility	58
Maintaining the printer	60
Networking	60
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	60
Changing port settings after installing an internal solutions port	61
Setting up serial printing (Windows only)	61
Cleaning printer parts	62
Cleaning the printer	62
Cleaning the scanner	62
Cleaning the printhead lens	65
Emptying the hole punch box	67
Ordering parts and supplies	68
Checking the status of parts and supplies	68
Using genuine Lexmark parts and supplies	68
Ordering toner cartridges	69
Ordering a photoconductor unit	69
Ordering a waste toner bottle	69
Ordering staple cartridges	70
Ordering maintenance kits	70
Configuring supply notifications	70
Replacing parts and supplies	71
Replacing a toner cartridge	71
Replacing a photoconductor unit	74
Replacing the waste toner bottle	78
Replacing the pick, feed, and separator rollers	79
Replacing the transfer belt	84
Replacing the transfer roller	87
Replacing the ADF separator roller	89
Replacing the ADF pick and feed rollers	91
Replacing the staple cartridge	93
Replacing the staple cartridge in the staple finisher	93
Replacing the staple cartridge in the staple, hole punch finisher	95
Replacing the staple cartridge in the booklet finisher	97
Moving the printer	98
Moving the printer to another location	98
Shipping the printer	99
Saving energy and paper	99
Setting up power saver modes	99
Adjusting the brightness of the printer display	99
Conserving supplies	100
Recycling	100
Recycling Lexmark products	100
Recycling Lexmark packaging	100
Returning Lexmark cartridges for reuse or recycling	100
Clearing jams	101
Avoiding jams	101
Identifying jam locations	102
Paper jam in the automatic document feeder	103
Paper jam in the multipurpose feeder	104
Paper jam in door C	105
Paper jam in door D	109
Paper jam in the 3000-sheet tray	110
Paper jam in the booklet finisher	111
Paper jam in the staple finisher	116
Staple jam in the staple finisher	117
Staple jam in the staple, hole punch finisher	119
Staple jam in the booklet finisher	121
Troubleshooting	124
Network connection problems	124
Cannot open Embedded Web Server	124
Unable to read flash drive	125
Enabling the USB port	125
Checking the printer connectivity	125
900.xy error	126
Hardware options problems	126
Cannot detect internal option	126
Defective flash detected	127
Not enough free space in flash memory for resources	127
Unformatted flash detected	127
Issues with supplies	127
Non-Lexmark supply	127
Scanner maintenance required, use ADF Kit	128
Paper feed problems	128
Envelope seals when printing	128
Collated printing does not work	128
Paper curl	129
Tray linking does not work	130
Check tray connection	130
Paper frequently jams	131
Jammed pages are not reprinted	131
Printing problems	132
Confidential and other held documents do not print	132
Slow printing	133
Print jobs do not print	134
Print quality is poor	135
Blank or white pages	135
Dark print	136
Ghost images	138
Gray or colored background	139
Horizontal dark lines	140
Horizontal white lines	142
Incorrect margins	143
Jagged or uneven characters	144
Light print	144
Mottled print and dots	146
Print crooked or skewed	147
Repeating defects	148
Solid color or black images	149
Text or images cut off	150
Toner easily rubs off	151
Uneven print density	152
Vertical dark lines or streaks	153
Vertical white lines	154
The printer is not responding	155
Job prints from the wrong tray or on the wrong paper	156
Color quality problems	157
Adjusting toner darkness	157
Modifying the colors in printed output	157
FAQ about color printing	158
The print appears tinted	159
Faxing problems	160
Cannot send or receive faxes	160
Can receive but not send faxes	162
Can send but not receive faxes	162
Poor fax print quality	163
Scanning problems	163
Adjusting scanner registration	163
Adjusting ADF registration	164
Cannot scan from a computer	164
Partial copies of document or photo	165
Poor copy quality	165
Scan job was not successful	165
Scanner does not close	166
Scanner does not respond	166
Scanning takes too long or freezes the computer	167
Contacting customer support	167
Upgrading and migrating	168
Hardware	168
Available internal options	168
Installing a memory card	168
Installing an optional card	172
Installing the 2 x 500- or 2500-sheet tray	175
Installing the 3000-sheet tray	180
Installing the staple finisher	191
Installing the staple, hole punch or booklet finisher	197
Software	203
Installing the printer software	203
Adding available options in the print driver	204
Firmware	204
Exporting or importing a configuration file	204
Updating firmware	204
Notices	206
Product information	206
Edition notice	206
GOVERNMENT END USERS	206
Trademarks	207
Licensing notices	207
Noise emission levels	207
Static sensitivity notice	208
Temperature information	208
Laser notice	208
Laser advisory label	209