Lexmark Impact S301 Quick Reference - Page 18
Using the Service Center to solve printer problems, If Troubleshooting does not solve your problem - printhead error
View all Lexmark Impact S301 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 18 highlights
Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support. To open the Service Center, use one of these methods: Method 1 If it appears on an error message dialog, click the For additional assistance, use the Service Center link. Method 2 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 18 • "Printhead errors" on page 18 • "Software did not install" on page 19 • "Print job does not print or is missing pages" on page 19 • "Printer is printing blank pages" on page 20 • "Printer is busy or does not respond" on page 20 • "Cannot delete documents from the print queue" on page 21 • "Cannot print through USB" on page 21 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press . 3 Press the arrow buttons to scroll to Set Defaults, and then press . 4 Press the arrow buttons to scroll to Use Factory, and then press . 5 Complete the initial printer setup. CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT LANGUAGE) 1 Turn the printer off. Note: If you have set the Power Saver timeout in the Setup menu, then press and hold for three seconds to turn off the printer. 2 Press and hold down and , and then press and release to turn the printer on. Note: Do not release and until Language Selection appears on the display, indicating that the printer has been reset. 3 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 18