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Lexmark MB2442 Users Guide PDF - Page 182

Checking the printer connectivity, Hardware options problems, Cannot detect internal option

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Troubleshooting 182 Checking the printer connectivity 1 From the home screen, touch Settings > Reports > Network > Network Setup Page. 2 Check the first section of the network setup page, and confirm that the status is connected. If the status is not connected, then the LAN drop may be inactive, or the network cable may be malfunctioning. Contact your administrator for assistance. Hardware options problems Cannot detect internal option Action Yes Step 1 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer. Does the internal option operate correctly? Step 2 Go to step 4. Print the Menu Settings Page, and then check if the internal option appears in the Installed Features list. Is the internal option listed in the menu settings page? Step 3 The problem is Check if the internal option is installed properly into the controller solved. board. a Turn off the printer, and then unplug the power cord from the electrical outlet. b Make sure that the internal option is installed in the appropriate connector in the controller board. c Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Does the internal option operate correctly? No Go to step 2. Go to step 3. Go to step 4.

Section	Page
Contents	2
Safety information	7
Conventions	7
Product statements	7
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	13
Attaching cables	14
Using the control panel	15
Understanding the status of the power button and indicator light	15
Setting up and using the home screen applications	16
Using the home screen	16
Customizing the home screen	17
Setting up Card Copy	17
Creating a shortcut	17
Using Display Customization	18
Configuring Eco-Settings	18
Using Customer Support	19
Using QR Code Generator	19
Setting up Scan Center	19
Setting up Device Quotas	19
Creating a Cloud Connector profile	20
Managing bookmarks	20
Creating bookmarks	20
Creating folders	21
Managing contacts	21
Adding contacts	21
Adding groups	22
Editing contacts or groups	22
Deleting contacts or groups	22
Setting up and using the accessibility features	24
Enabling Magnification mode	24
Activating Voice Guidance	24
Navigating the screen using gestures	24
Adjusting the Voice Guidance speech rate	25
Using the keyboard on the display	25
Enabling spoken passwords or personal identification numbers	25
Loading paper and specialty media	26
Setting the size and type of the specialty media	26
Configuring Universal paper settings	26
Loading trays	26
Loading the multipurpose feeder	28
Linking trays	29
Paper support	30
Supported paper sizes	30
Supported paper types	32
Supported paper weights	33
Printing	34
Printing from a computer	34
Printing from a mobile device	34
Printing from a mobile device using Lexmark Mobile Print	34
Printing from a mobile device using Google Cloud Print	34
Printing from a mobile device using Mopria Print Service	34
Printing from a mobile device using AirPrint	35
Printing from a flash drive	35
Supported flash drives and file types	36
Configuring confidential jobs	37
Printing confidential and other held jobs	37
Printing from a Cloud Connector profile	38
Printing a font sample list	38
Printing a directory list	38
Canceling a print job	39
Copying	40
Using the automatic document feeder and scanner glass	40
Making copies	40
Copying photos	40
Copying on letterhead	41
Copying on both sides of the paper (two-sided)	41
Reducing or enlarging copies	41
Collating copies	41
Placing separator sheets between copies	41
Copying multiple pages onto a single sheet	42
Creating a copy shortcut	42
E-mailing	43
Using the automatic document feeder and scanner glass	43
Setting up the e-mail function	43
Configuring e-mail settings	43
Sending an e-mail	44
Creating an e-mail shortcut	44
Faxing	45
Setting up the printer to fax	45
Setting up the fax function	45
Setting up fax using a standard telephone line	46
Setting up fax in countries or regions with different telephone wall jacks and plugs	48
Connecting to a distinctive ring service	50
Setting the fax date and time	51
Configuring daylight saving time	51
Using the automatic document feeder and scanner glass	51
Sending a fax	51
Scheduling a fax	52
Creating a fax destination shortcut	52
Changing the fax resolution	53
Adjusting the fax darkness	53
Viewing a fax log	53
Blocking junk faxes	53
Holding faxes	53
Forwarding a fax	53
Scanning	55
Using the automatic document feeder and scanner glass	55
Scanning to an FTP server	55
Creating an FTP shortcut	55
Scanning to a flash drive	56
Sending scanned documents to a computer	57
Scanning to a Cloud Connector profile	57
Understanding the printer menus	58
Menu map	58
Device	59
Preferences	59
Remote Operator Panel	61
Notifications	61
Power Management	63
Information Sent to Lexmark	64
Accessibility	64
Restore Factory Defaults	65
Maintenance	66
Configuration Menu	66
Out of Service Erase	69
Visible Home Screen Icons	70
About this Printer	70
Print	70
Layout	70
Setup	72
Quality	72
Job Accounting	73
XPS	74
PDF	75
PostScript	75
PCL	76
HTML	77
Image	78
Paper	79
Tray Configuration	79
Media Configuration	80
Universal Setup	80
Custom Scan Sizes	80
Media Types	81
Copy	81
Copy Defaults	81
Fax	85
Fax Mode	85
Analog Fax Setup	85
General Fax Settings	85
Fax Send Settings	86
Fax Receive Settings	90
Fax Cover Page	93
Fax Log Settings	93
Speaker Settings	94
Fax Server Setup	95
General Fax Settings	95
Fax Server E-mail Settings	95
Fax Server Scan Settings	97
E-mail	98
E-mail Setup	98
E-mail Defaults	99
Web Link Setup	105
FTP	105
FTP Defaults	105
USB Drive	110
Flash Drive Scan	110
Flash Drive Print	115
Network/Ports	116
Network Overview	116
Wireless	117
Ethernet	119
TCP/IP	121
SNMP	122
IPSec	123
802.1x	125
LPD Configuration	125
HTTP/FTP Settings	125
ThinPrint	126
USB	127
Google Cloud Print	127
Wi-Fi Direct	128
Security	129
Login Methods	129
Manage Permissions	129
Local Accounts	130
Schedule USB Devices	131
Security Audit Log	131
Login Restrictions	134
Confidential Print Setup	134
Disk Encryption	135
Erase Temporary Data Files	135
Solutions LDAP Settings	136
Mobile Services Management	136
Miscellaneous	136
Reports	137
Menu Settings Page	137
Device	137
Print	137
Shortcuts	137
Fax	137
Network	138
Help	138
Troubleshooting	138
Troubleshooting	138
Printing the Menu Settings Page	138
Securing the printer	139
Locating the security slot	139
Erasing printer memory	139
Erasing printer hard disk memory	139
Encrypting the printer hard disk	140
Restoring factory default settings	140
Statement of Volatility	140
Maintaining the printer	142
Adjusting the speaker volume	142
Adjusting the default internal speaker volume	142
Adjusting the default headphone volume	142
Configuring the fax speaker settings	142
Networking	143
Connecting the printer to a Wi-Fi network	143
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	143
Deactivating the Wi-Fi network	144
Changing the printer port settings after installing an internal solutions port	144
Cleaning printer parts	145
Cleaning the printer	145
Cleaning the scanner	145
Ordering parts and supplies	148
Using genuine Lexmark parts and supplies	148
Checking the status of parts and supplies	148
Ordering a toner cartridge	148
Ordering an imaging unit	150
Ordering a maintenance kit	151
Configuring supply notifications	151
Replacing parts and supplies	152
Replacing the toner cartridge	152
Replacing the imaging unit	154
Replacing the pick tires	156
Replacing the pick roller assembly	158
Replacing the ADF separator roller	162
Moving the printer	164
Moving the printer to another location	164
Shipping the printer	165
Saving energy and paper	165
Configuring the power save mode settings	165
Adjusting the brightness of the printer display	166
Conserving supplies	166
Recycling	166
Recycling Lexmark products	166
Recycling Lexmark packaging	166
Returning Lexmark cartridges for reuse or recycling	166
Clearing jams	168
Avoiding jams	168
Identifying jam locations	169
Paper jam in door A	170
Paper jam in the rear door	174
Paper jam in the standard bin	175
Paper jam in the duplex unit	175
Paper jam in trays	176
Paper jam in the multipurpose feeder	177
Paper jam in the automatic document feeder	178
Troubleshooting	180
Network connection problems	180
Cannot open Embedded Web Server	180
Unable to read flash drive	181
Enabling the USB port	181
Checking the printer connectivity	182
Hardware options problems	182
Cannot detect internal option	182
Internal solutions port does not operate correctly	183
Defective flash detected	183
Not enough free space in flash memory for resources	184
Unformatted flash detected	184
Issues with supplies	184
Replace cartridge, printer region mismatch	184
Non-Lexmark supply	185
Paper feed problems	185
Envelope seals when printing	185
Collated printing does not work	186
Tray linking does not work	186
Paper frequently jams	187
Jammed pages are not reprinted	188
Printing problems	188
Print quality is poor	188
Blank or white pages	188
Dark print	189
Fine lines are not printed correctly	191
Folded or wrinkled paper	192
Gray background	193
Horizontal light bands	195
Light print	196
Mottled print and dots	198
Paper curl	199
Print crooked or skewed	201
Repeating defects	201
Solid black pages	202
Text or images cut off	204
Toner easily rubs off	205
Vertical dark bands	206
Vertical dark lines or streaks	208
Vertical dark streaks with print missing	209
Vertical light bands	210
Vertical white lines	210
Confidential and other held documents do not print	211
Slow printing	212
Print jobs do not print	214
Adjusting toner darkness	214
The printer is not responding	215
Job prints from the wrong tray or on the wrong paper	216
Faxing problems	216
Cannot send or receive faxes	216
Can receive but not send faxes	218
Can send but not receive faxes	218
Poor fax print quality	219
Scanning problems	219
Cannot scan from a computer	219
Partial copies of document or photo	220
Poor copy quality	220
Vertical dark streaks on output when scanning from the ADF	220
Scan job was not successful	221
Scanner does not close	222
Scanning takes too long or freezes the computer	222
Scanner does not respond	222
Adjusting scanner registration	223
Adjusting ADF registration	223
Contacting customer support	223
Upgrading and migrating	224
Hardware	224
Available internal options	224
Accessing the controller board	224
Installing a memory card	225
Installing an optional card	227
Installing a printer hard disk	229
Installing an internal solutions port	231
Installing optional trays	237
Software	238
Installing the printer software	238
Adding available options in the print driver	238
Firmware	238
Exporting or importing a configuration file	238
Updating firmware	239
Notices	240
Product information	240
Edition notice	240
GOVERNMENT END USERS	240
Trademarks	241
Licensing notices	241
Noise emission levels	241
Waste from Electrical and Electronic Equipment (WEEE) directive	242
India E-Waste notice	242
Product disposal	242
Static sensitivity notice	242
ENERGY STAR	243
Temperature information	243
Laser notice	243
Power consumption	243
Product power consumption	243
Sleep Mode	244
Hibernate Mode	244
Off mode	245
Total energy usage	245
Regulatory notices for telecommunication terminal equipment	245
Notice to users of the US telephone network: FCC requirements	245
Notice to users of the Canadian telephone network	246
Notice to users of the New Zealand telephone network	246
Japanese telecom notice	247
Regulatory notices for wireless products	248
Modular component notice	248
Exposure to radio frequency radiation	248
Industry Canada (Canada)	248
European Community (EC) directives conformity	249
Multiple model information	249
Federal Communications Commission (FCC) compliance information statement	250
Notice to users of Class A products in Brazil	250
European Community (EC) directives conformity	250
European Community (EC) directives conformity	251
Radio interference notice	251
Model-specific information	251
Federal Communications Commission (FCC) compliance information statement	252
European Community (EC) directives conformity	253
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	253