Lexmark MX521 Users Guide PDF - Page 221
Scan job was not successful, Step 1, Append time stamp, Overwrite, existing file
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Troubleshooting 221 Action Yes Step 1 Go to step 2. a Open the scanner cover. b Using a damp, soft, lint‑free cloth, wipe the ADF glass and the white underside of the ADF cover. c Close the scanner cover. No The problem is solved. Do vertical streaks still appear on scanned documents? Step 2 Contact customer a Open door C. support. b Using a damp, soft, lint‑free cloth, wipe the ADF glass and the white underside of the ADF cover. c Close the door. The problem is solved. Do vertical streaks still appear on scanned documents? Scan job was not successful Action Yes Step 1 The problem is Check the cable connections. solved. a Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. b Resend the scan job. Is the scan job successful? Step 2 Check the file you want to scan. The problem is solved. a Make sure that the file name is not already used in the destination folder. b Make sure that the document or photo you want to scan is not open in another application. c Resend the scan job. Is the scan job successful? Step 3 a Make sure that the Append time stamp or the Overwrite existing file check box is selected in the destination configuration settings. b Resend the scan job. The problem is solved. Is the scan job successful? No Go to step 2. Go to step 3. Contact customer support.