Lexmark MX718 User Guide - Page 288

Troubleshooting 288 Action Yes Step 4 a Check if the internal option is selected. The problem is solved. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see "Adding available options in the print driver" on page 54. b Resend the print job. Does the internal option operate correctly? Internal print server does not operate correctly Action Yes Step 1 Go to step 2. Reinstall the internal print server. a Remove, and then install the internal print server. For more information, see "Installing an Internal Solutions Port" on page 35. b Print a menu settings page, and then check if the internal print server is listed in the Installed Features list. Is the internal print server listed in the Installed Features list? Step 2 Check the cable and the internal print server connection. The problem is solved. Use the correct cable, and then check if it is securely connected to the internal print server. Does the internal print server operate correctly? Internal Solutions Port does not operate correctly Action Yes Step 1 Go to step 2. Make sure the Internal Solutions Port (ISP) is installed. a Install the ISP. For more information, see "Installing an Internal Solutions Port" on page 35. b Print a menu settings page, and then check if the ISP is listed in the Installed Features list. Is the ISP listed in the Installed Features list? No Contact customer support. No Check if the internal print server is supported by the printer. Note: An internal print server from another printer may not work with this printer. Contact customer support. No Check if you have a supported ISP. Note: An ISP from another printer may not work on this printer.