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Lexmark X204N User's Guide - Page 144

Solving scanner problems, Checking an unresponsive scanner, Scan was not successful

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TEXT IS LIGHT OR DISAPPEARING • Decrease the background removal setting. • Increase the contrast setting. • Decrease the shadow detail setting. • Increase the sharpness setting. THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED • Increase the darkness setting. • Decrease the background removal setting. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on. • The printer cable is securely attached to the printer and the host computer. • The Ethernet cable is securely attached to the printer and your network connection. • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into the outlet is working. Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem with the scanner. Scan was not successful These are possible solutions. Try one or more of the following: CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the computer and the printer. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off and then restart the computer. Scanning takes too long or freezes the computer These are possible solutions. Try one or more of the following: OTHER SOFTWARE PROGRAMS MAY BE INTERFERING WITH SCANNING Close all programs not being used. Troubleshooting 144

Section	Page
Contents	2
Safety information	9
Learning about the printer	10
Thank you for choosing this printer!	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Basic functions of the scanner	14
Understanding the ADF and scanner glass	15
Understanding the printer control panel	16
Additional printer setup	20
Attaching cables	20
Installing printer software	20
Verifying printer setup	21
Printing a menu settings page	21
Printing a network setup page	21
Installing the printer on a wired network	22
Minimizing your printer's environmental impact	24
Saving paper and toner	24
Using recycled paper	24
Conserving supplies	24
Saving energy	25
Using Eco-Mode	25
Adjusting Power Saver	26
Recycling	26
Recycling Lexmark products	26
Recycling Lexmark packaging	26
Returning Lexmark cartridges for reuse or recycling	27
Reducing printer noise	27
Loading paper and specialty media	29
Setting the Paper Size and Paper Type	29
Configuring Universal paper settings	29
Loading the paper tray	31
Using the manual feeder	34
Paper capacities	36
Paper and specialty media guidelines	37
Paper guidelines	37
Paper characteristics	37
Unacceptable paper	38
Selecting paper	38
Selecting preprinted forms and letterhead	38
Using recycled paper and other office papers	39
Storing paper	39
Supported paper sizes, types, and weights	40
Paper types and weights supported by the printer	40
Paper sizes supported by the printer	40
Printing	42
Printing a document	42
Printing on both sides of the paper (duplexing)	42
Printing specialty documents	43
Tips on using letterhead	43
Tips on using transparencies	43
Tips on using envelopes	44
Tips on using labels	44
Tips on using card stock	45
Printing information pages	46
Printing a font sample list	46
Canceling a print job	46
Canceling a print job from the printer control panel	46
Canceling a print job from the computer	46
Copying	48
Making copies	48
Making a quick copy	48
Copying using the ADF	48
Copying using the scanner glass	49
Copying on both sides of the paper (duplexing)	49
Copying photos	50
Copying on specialty media	51
Copying to transparencies	51
Copying to letterhead	51
Customizing copy settings	52
Copying from one size to another	52
Reducing or enlarging copies	52
Making a copy lighter or darker	53
Adjusting copy quality	53
Collating copies	54
Copying multiple pages onto a single sheet	54
Pausing the current print job to make copies	55
Canceling a copy job	55
Improving copy quality	55
E-mailing	57
Getting ready to e-mail	57
Setting up the e-mail function	57
Setting up the address book	57
Creating an e-mail shortcut using the Embedded Web Server	58
E-mailing a document	58
Sending an e-mail using the keypad	58
Sending an e-mail using a shortcut number	59
Sending an e-mail using the address book	60
Canceling an e-mail	60
Faxing	61
Getting the printer ready to fax	61
Initial fax setup	61
Choosing a fax connection	62
Connecting to an analog telephone line	63
Connecting to a DSL service	63
Connecting to a PBX or ISDN system	64
Connecting to a distinctive ring service	64
Connecting the printer and a telephone or answering machine to the same telephone line	65
Connecting to an adapter for your country or region	67
Connecting to a computer with a modem	71
Setting the outgoing fax name and number	72
Setting the date and time	72
Sending a fax	73
Sending a fax using the printer control panel	73
Sending a fax using the computer	73
Sending a fax at a scheduled time	74
Creating shortcuts	75
Creating a fax destination shortcut using the Embedded Web Server	75
Creating a fax destination shortcut using the printer control panel	75
Using shortcuts and the address book	76
Using fax shortcuts	76
Using the address book	76
Customizing fax settings	77
Changing the fax resolution	77
Making a fax lighter or darker	77
Blocking junk faxes	77
Viewing a fax log	78
Canceling an outgoing fax	78
Understanding fax options	78
Original Size	78
Content	78
Resolution	79
Darkness	79
Improving fax quality	79
Forwarding a fax	79
Scanning to a computer	81
Scanning to a computer	81
Understanding scan profile options	82
Improving scan quality	83
Using the Scan Center software	84
Understanding the Scan Center features	84
Understanding printer menus	85
Menus list	85
Paper menu	85
Default Source menu	85
Size/Type menu	86
Paper Texture menu	88
Paper Weight menu	89
Custom Types menu	89
Custom Scan Sizes menu	90
Universal Setup menu	91
Reports menu	92
Reports menu	92
Settings menu	93
General Settings menu	93
Copy Settings menu	95
Fax Settings menu	97
Print Settings	101
Network/Ports menu	105
Standard Network or Network <x> menus	105
Network Reports menu	106
Network Card menu	107
TCP/IP menu	107
IPv6 menu	108
USB menu	109
Set Date and Time	110
Maintaining the printer	112
Cleaning the exterior of the printer	112
Cleaning the scanner glass	113
Cleaning the ADF separator rollers	114
Storing supplies	116
Checking the status of supplies from a network computer	116
Ordering supplies	117
Ordering toner cartridges	117
Ordering a photoconductor kit	117
Replacing supplies	118
Replacing the toner cartridge	118
Replacing the photoconductor kit	119
Moving the printer to another location	122
Shipping the printer	123
Administrative support	124
Finding advanced networking and administrator information	124
Using the Embedded Web Server	124
Viewing reports	124
Checking the device status	125
Setting up e-mail alerts	125
Restoring the factory default settings	125
Troubleshooting	126
Checking an unresponsive printer	126
Printer control panel display is blank or displays only diamonds	126
Partial document or photo print, copies, or scans	126
Check the document placement	126
Check the paper size setting	126
Reinstall the toner cartridge	127
Understanding printer messages	127
Close front door	127
Invalid Engine Code	127
Load <src> with <x>	127
Network/Network <x>	127
Programming Engine Code DO NOT POWER OFF	127
Programming System Code DO NOT POWER OFF	127
Cartridge is low	127
Waiting	128
31.yy Replace defective or missing cartridge	128
30 Invalid refill, change toner cartridge	128
32 Replace unsupported cartridge	128
34 Short paper	128
37 Insufficient memory to collate job	128
38 Memory full	128
39 Complex page, some data may not have printed	129
54 Standard network software error	129
54 Network <x> software error	129
56 Standard USB port disabled	129
84 PC Kit life warning	129
84 Replace PC Kit	129
88.yy Cartridge is low	129
200–250 paper jam	129
290–294 paper jams	130
840.01 Scanner Disabled	132
840.02 Scanner Auto Disabled	132
Clearing jams	132
Avoiding jams	132
200–201 paper jam	134
202 paper jam	136
241 paper jam	138
251 paper jam	139
Solving printing problems	140
Jobs do not print	140
Multiple-language PDFs do not print	141
Job takes longer than expected to print	141
Incorrect characters print	141
Large jobs do not collate	141
Unexpected page breaks occur	142
Solving copy problems	142
Copier does not respond	142
Scanner unit does not close	142
Poor copy quality	142
Solving scanner problems	144
Checking an unresponsive scanner	144
Scan was not successful	144
Scanning takes too long or freezes the computer	144
Poor scanned image quality	145
Cannot scan from a computer	145
Cannot create a Scan Profile	146
Solving fax problems	146
Caller ID is not shown	146
Cannot send or receive a fax	146
Can send but not receive faxes	148
Can receive but not send faxes	148
Received fax has poor print quality	149
Solving paper feed problems	149
Paper frequently jams	149
Paper jam message remains after jam is cleared	150
Solving print quality problems	150
Isolating print quality problems	150
Blank pages	150
Characters have jagged or uneven edges	151
Clipped images	151
Gray background	152
Ghost images	152
Incorrect margins	153
Paper curl	153
Print is too dark	154
Print is too light	155
Skewed print	156
Solid black or white streaks appear on transparencies or paper	156
Streaked horizontal lines	157
Streaked vertical lines	157
Toner fog or background shading appears on the page	158
Toner rubs off	158
Toner specks	159
Transparency print quality is poor	159
Embedded Web Server does not open	160
Check the network connections	160
Check the network settings	160
Contacting Customer Support	160
Notices	161
Product information	161
Edition notice	161
UNITED STATES GOVERNMENT RIGHTS	162
Trademarks	162
Federal Communications Commission (FCC) compliance information statement	162
Noise emission levels	163
Waste from Electrical and Electronic Equipment (WEEE) directive	163
Battery notice	163
Mercury notice	163
Static sensitivity notice	164
ENERGY STAR	164
Laser notice	164
Laser advisory label	164
Power consumption	165
Product power consumption	165
Power Saver	165
Off mode	165
Total energy usage	165
Statement of Limited Warranty	166
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS	168
European Community (EC) directives conformity	172
Regulatory notices for telecommunication terminal equipment	172
Notice to users of the US telephone network: FCC requirements	172
South Africa telecommunications notice	173
Notice to users of the Canadian telephone network	173
Notice to users of the New Zealand telephone network	174
Notice to Users in the European Union	175
Regulatory notices for wireless products	176
Exposure to radio frequency radiation	176
Notice to users in Brazil	176
Industry Canada (Canada)	176
Taiwan NCC RF notice statement	177
Notice to users in the European Union	177