Lexmark X642 User's Guide - Page 160
Troubleshooting, Understanding MFP messages, Online technical support, Checking an unresponsive MFP
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13 Troubleshooting Understanding MFP messages The MFP displays three types of messages: status messages, attendance messages, and service messages. Status messages provide information about the current state of the MFP. They require no action on your part. Attendance messages alert you to MFP problems that require your intervention. Service messages also alert you to problems that require intervention. However, the MFP will stop printing and the errors are non-recoverable. It may be possible to power the MFP off and back on to temporarily recover from the service message error condition. For more information about MFP messages, see the Menus and Messages Guide on the drivers CD. If you receive the following message, see Ordering a print cartridge. Message 42.xy Cartridge region mismatch Note: x = the MFP region, y = the cartridge region Action Install the correct cartridge for the MFP region. Region codes are: MFP regionCartridge regionLocation REGCDW0 Worldwide REGCDA1 USA and Canada REGCDE2 EMEA REGCDR 3 Asia Pacific Region REGCDL 4 Latin America Online technical support Technical support is available on our Lexmark Web site at www.lexmark.com. Checking an unresponsive MFP If the MFP is not responding, first make sure: • The power cord is plugged into the MFP and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. 160