Troubleshooting
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265
Solving basic printer problems
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265
Printer control panel display is blank or displays only diamonds
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265
Solving printing problems
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265
Multiple
‑
language PDFs do not print
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265
Error message about reading USB drive appears
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265
Jobs do not print
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266
Confidential and other held jobs do not print
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266
Job takes longer than expected to print
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267
Job prints from the wrong tray or on the wrong paper
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267
Incorrect characters print
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267
Tray linking does not work
..............................................................................................................................
268
Large jobs do not collate
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268
Unexpected page breaks occur
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268
Solving copy problems
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269
Copier does not respond
................................................................................................................................
269
Scanner unit does not close
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269
Poor copy quality
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269
Partial document or photo copies
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271
Solving scanner problems
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271
Checking an unresponsive scanner
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271
Scan was not successful
..................................................................................................................................
271
Scanning takes too long or freezes the computer
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272
Poor scanned image quality
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272
Partial document or photo scans
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272
Cannot scan from a computer
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273
Solving fax problems
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273
Caller ID is not shown
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273
Cannot send or receive a fax
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273
Can send but not receive faxes
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275
Can receive but not send faxes
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275
Received fax has poor print quality
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276
Solving option problems
........................................................................................................................
277
Option does not operate correctly or quits after it is installed
......................................................................
277
Paper trays
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277
2000
‑
sheet tray
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278
Envelope feeder
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278
Output options
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278
Flash memory card
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279
Hard disk with adapter
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279
Internal Solutions Port
....................................................................................................................................
279
Memory card
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279
Contents
10