Lexmark X854E User's Reference - Page 43

Solving copy problems

38

8

Solving copy problems

Common problems and solutions

For additional help solving printer problems, refer to the documentation that shipped with your printer.

Problem

Solution

Copy printed on the wrong kind of paper

Wrong type of paper is loaded in the paper tray you

selected, or the printer may not be set up for

automatically selecting the paper type.

1

Put the correct paper or other media in the tray.

2

Check the paper type setting on the paper menu of

the printer.

3

Try sending the copy again.

Warning displays on printer operator panel

about collation area

The printer does not have enough memory. You may

have to turn collation off and manually sort your copies.

Installing additional memory helps alleviate this

problem.

I pressed Continue on the printer operator

panel, but my copies were not in correct

sequence

Color page came out black and white

1

This happens if the scanner or printer (or both) can

only produce black and white. Check to see if your

MFP has color capabilities.

2

If your MFP is capable of color copies, make sure

Content is set to mixed or photo (not text), and try

again.

Duplex does not work

This usually means the scanner or printer (or both) is

not capable of duplex. Check the documentation that

shipped with your MFP to see if it has duplex

capabilities.

Duplex lights do not come on

Cannot select duplex settings

Ready status message is not displayed in

control panel

The control panel and the printer are not talking to each

other or the printer may be turned off.

1

Try turning the printer off and back on.

2

Trying turning off the scanner and the printer. Make

sure you power back on in the correct sequence. First

turn on the scanner, and then turn on the printer.

Control panel buttons do not respond

The printer is turned off. Turn the printer back on.

Section	Page
Contents	3
Making copies	6
Quick copies	6
Examples of typical jobs	6
Job 1: single page	6
Job 2: mixed content	7
Job 3: use 2-up to save paper	7
Job 4: duplex copies	7
Job 5: enlarge copies	8
Job 6: document with color	8
Adjust copy quality	9
Change the brightness	9
Set the copy size	9
Reduce or enlarge	9
Select the content	10
Set the duplex option	11
Set Collation/Finishing features	11
Save paper when you print	11
Select your copy media	12
Sending faxes	13
Entering a fax recipient number	13
Using fax destination shortcuts	13
Select a Scan to Fax destination	14
Cancel an outgoing fax	14
Examples of typical fax jobs	14
Job 1: one page	14
Job 2: multiple pages	15
Job 3: mixed content (text and graphics)	15
Job 4: photo (400 x 400 dpi)	15
Job 5: colored original (credit card receipt)	15
Scanning to PC	17
Create a scan profile	17
Use ScanBack utility	17
Use the MarkNet Web pages	18
Custom Scan to PC settings	19
Scanning to e-mail	21
Create a scan to e-mail profile	21
Step 1: Set up your scan profile	21
Step 2: Scan your original documents	21
Scan to permanent e-mail destinations	22
Scanning to FTP	23
Scan to an FTP destination	23
Using the MFP control panel	24
Button and menu key	24
Function modes	27
Customizing your MFP configuration	28
Customize copy settings	28
Restore factory default settings	28
Manually set basic fax information	29
Create permanent fax destinations	30
Change fax send and receive settings	30
Adjust analog send fax options	31
Adjust analog receive fax options	32
Adjust analog fax log options	32
Adjust fax server options	34
Scan to E-mail General Setup	34
Create permanent e-mail destinations	35
Create FTP destinations	36
Create an external destinations file	37
Specify the external file	38
Disable scan functions	38
Configure Job Accounting	39
Track MFP usage	39
Create accounts	39
Protect the Job Account list	40
Select a tracking mode	40
List of tracking modes	41
Use Validation mode to limit usage	42
Job Accounting status messages	42
Solving copy problems	43
Common problems and solutions	43
Copy status messages	44
Copy error messages	44
Solving fax problems	46
Common fax questions	46
Solve problems sending faxes	46
Solve problems receiving faxes	47
Send fax status	48
Receive fax status	48
Send fax errors	49
Receive fax errors	49
Work with destination lists	49
View the destination lists	49
Print the destination lists	50
Print the shortcut list	50
Solving network scan problems	51
Common problems and solutions	51
Scan to e-mail status	51
Scan to FTP status	52
Job Accounting status	53
Scan to e-mail errors	53
Scan to FTP errors	55
Work with destination lists	55
View the destination lists	55
Print the destination lists	56
Print the shortcut list	56
Solving scanning problems	57
Preventing paper jams	57
Solve scanner problems	58

Lexmark X854E User's Reference - Page 43

Solving copy problems, Common problems and solutions

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