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Lexmark XC2130 User's Guide - Page 262

Some held jobs were not restored, SMTP server not set up. Contact system administrator.

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Troubleshooting 262 Some held jobs were not restored From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to confirm. Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible. SMTP server not set up. Contact system administrator. From the printer control panel, press to clear the message. Note: If the message appears again, then contact your system support person. Standard network software error [54] Try one or more of the following: • From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer models, press to confirm. • Turn off the printer and then turn it back on. • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to confirm. Notes: • The printer discards any data received through the USB port. • Make sure the USB Buffer menu is not set to Disabled. Supply needed to complete job Try one or more of the following: • From the printer control panel, touch Prompt for supplies to view all error messages that indicate what supplies are needed to continue processing the current job. For non‑touch‑screen printer models, press message and continue printing. 1 Order the missing supply immediately. 2 Install the supply. For more information, see the instruction sheet that came with the supply. • Cancel the print job, then install the missing supply, and then resend the print job. to clear the

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Understanding the basic functions of the scanner	12
Using the ADF and scanner glass	13
Understanding the printer control panel	14
Using the printer control panel	14
Understanding the home screen	14
Understanding the colors of the Sleep button and indicator lights	16
Using the touch-screen buttons	16
Setting up and using the home screen applications	18
Finding the IP address of the computer	18
Finding the IP address of the printer	18
Accessing the Embedded Web Server	18
Customizing the home screen	19
Understanding the different applications	19
Activating the home screen applications	20
Finding information about the home screen applications	20
Setting up Forms and Favorites	20
Setting up Card Copy	21
Using MyShortcut	21
Setting up Multi Send	22
Setting up Scan to Network	22
Setting up Remote Operator Panel	23
Exporting and importing a configuration	24
Additional printer setup	25
Installing internal options	25
Available internal options	25
Accessing the controller board	26
Installing a memory card	28
Installing an optional card	30
Installing hardware options	31
Order of installation	31
Installing optional trays	32
Attaching cables	34
Setting up the printer software	35
Installing the printer	35
Adding available options in the print driver	35
Networking	36
Preparing to set up the printer on an Ethernet network	36
Preparing to set up the printer on a wireless network	36
Connecting the printer using the Wireless Setup Wizard	37
Connecting the printer to a wireless network using Wi-Fi Protected Setup	38
Connecting the printer to a wireless network using the Embedded Web Server	39
Verifying printer setup	39
Printing a menu settings page	39
Printing a network setup page	40
Loading paper and specialty media	41
Setting the paper size and type	41
Configuring Universal paper settings	41
Loading the 250- and 550-sheet tray	41
Loading the manual feeder	44
Loading the 650-sheet duo tray	45
Loading the multipurpose feeder	46
Linking and unlinking trays	48
Linking and unlinking trays	48
Creating a custom name for a paper type	49
Assigning a custom paper type	49
Configuring a custom name	50
Paper and specialty media guide	51
Using specialty media	51
Tips on using letterhead	51
Tips on using transparencies	53
Tips on using envelopes	53
Tips on using labels	53
Tips on using card stock	54
Paper guidelines	54
Paper characteristics	54
Unacceptable paper	55
Selecting paper	55
Selecting preprinted forms and letterhead	56
Using recycled paper and other office papers	56
Storing paper	57
Supported paper sizes, types, and weights	57
Supported paper sizes	57
Supported paper types and weights	59
Printing	61
Printing forms	61
Printing a document	61
Printing a document	61
Printing in black and white	61
Adjusting toner darkness	62
Using Max Speed and Max Yield	62
Printing from a flash drive or mobile device	63
Printing from a flash drive	63
Supported flash drives and file types	64
Printing from a mobile device	65
Printing confidential and other held jobs	65
Storing print jobs in the printer	65
Printing confidential and other held jobs	66
Modifying confidential print settings	67
Printing information pages	67
Printing a font sample list	67
Printing a directory list	67
Canceling a print job	68
Canceling a print job from the printer control panel	68
Canceling a print job from the computer	68
Copying	69
Making copies	69
Making a quick copy	69
Copying using the ADF	69
Copying using the scanner glass	70
Copying photos	70
Copying on specialty media	70
Copying on transparencies	70
Copying on letterhead	71
Creating a copy shortcut using the printer control panel	71
Customizing copy settings	71
Copying to a different size	71
Making copies using paper from a selected tray	72
Copying different paper sizes	72
Copying on both sides of the paper (duplexing)	73
Reducing or enlarging copies	73
Adjusting copy quality	74
Collating copies	75
Placing separator sheets between copies	75
Copying multiple pages onto a single sheet	76
Placing information on copies	76
Placing a header or footer on pages	76
Placing an overlay message on each page	77
Canceling a copy job	77
Canceling a copy job while the original document is in the ADF	77
Canceling a copy job while copying pages using the scanner glass	77
Canceling a copy job while pages are being printed	77
Understanding the copy options	78
Copy from	78
Copy to	78
Scale	78
Darkness	78
Sides (Duplex)	78
Collate	78
Copies	78
Content	79
Color	79
Advanced Duplex	79
Save As Shortcut	79
Margin Shift	79
Edge Erase	79
Overlay	80
Cover Page Setup	80
Separator Sheets	80
Header/Footer	80
Paper Saver	80
Advanced Imaging	80
Create Booklet	80
Custom Job	80
Adjust ADF Skew	81
E-mailing	82
Setting up the printer to e-mail	82
Setting up the e-mail function	82
Creating an e-mail shortcut	82
Creating an e-mail shortcut using the Embedded Web Server	82
Creating an e-mail shortcut using the printer control panel	83
E-mailing a document	83
Sending an e-mail using the printer control panel	83
Sending an e-mail using a shortcut number	84
Sending an e-mail using the address book	84
Customizing e-mail settings	85
Adding e-mail subject and message information	85
Changing the output file type	85
Canceling an e-mail	86
Understanding the e-mail options	86
Recipient(s)	86
Subject	86
Message	86
File Name	86
Save As Shortcut	86
Original Size	86
Darkness	87
Resolution	87
Color	87
Send As	87
Content	87
Page Setup	88
Custom Job	88
Scan Preview	88
Transmission Log	88
Edge Erase	88
Advanced Imaging	88
Adjust ADF Skew	88
Faxing	89
Setting up the printer to fax	89
Initial fax setup	90
Choosing a fax connection	91
Scenario 1: Standard telephone line	91
Scenario 2: Digital Subscriber Line (DSL)	95
Scenario 3: VoIP telephone service	96
Scenario 4: Digital telephone service through a cable provider	97
Scenario 5: Countries or regions with different telephone wall jacks and plugs	98
Connecting to a distinctive ring service	102
Setting the outgoing fax name and number	102
Setting the date and time	103
Configuring the printer to observe daylight saving time	103
Sending a fax	103
Sending a fax using the printer control panel	103
Sending a fax using the computer	104
Sending a fax using a shortcut number	104
Sending a fax using the address book	105
Sending a fax at a scheduled time	105
Creating shortcuts	106
Creating a fax destination shortcut using the Embedded Web Server	106
Creating a fax destination shortcut using the printer control panel	106
Customizing fax settings	107
Changing the fax resolution	107
Making a fax lighter or darker	107
Viewing a fax log	107
Blocking junk faxes	108
Canceling an outgoing fax	108
Canceling a fax while the original documents are still scanning	108
Canceling a fax after the original documents have been scanned to memory	108
Holding and forwarding faxes	108
Holding faxes	108
Forwarding a fax	109
Understanding the fax options	109
Darkness	109
Resolution	110
Color	110
Content	110
Page Setup	110
Transmission Log	111
Edge Erase	111
Custom Job	111
Scan Preview	111
Delayed Send	111
Advanced Imaging	111
Adjust ADF Skew	111
Scanning	112
Using Scan to Network	112
Scanning to an FTP address	112
Creating shortcuts	112
Creating an FTP shortcut using the Embedded Web Server	112
Creating an FTP shortcut using the printer control panel	113
Scanning to an FTP address	113
Scanning to an FTP address using the printer control panel	113
Scanning to an FTP address using a shortcut number	113
Scanning to a computer or flash drive	114
Scanning to a computer using the Embedded Web Server	114
Setting up Scan to Computer	115
Scanning to a flash drive	115
Understanding the scan options	116
FTP Address	116
File Name	116
Save As Shortcut	116
Original Size	116
Darkness	116
Resolution	116
Color	116
Send As	117
Content	117
Page Setup	117
Transmission Log	117
Scan Preview	118
Edge Erase	118
Advanced Imaging	118
Custom Job	118
Adjust ADF Skew	118
Understanding the printer menus	119
Menus list	119
Supplies menu	120
Paper menu	121
Default Source menu	121
Paper Size/Type menu	121
Substitute Size menu	124
Paper Texture menu	124
Paper Weight menu	126
Paper Loading menu	127
Custom Types menu	129
Custom Names menu	129
Custom Scan Sizes menu	129
Universal Setup menu	130
Reports menu	130
Reports menu	130
Network/Ports	131
Active NIC menu	131
Standard Network or Network [x] menus	131
Reports menu	133
Network Card menu	133
TCP/IP menu	134
IPv6 menu	135
Wireless menu	135
AppleTalk menu	136
Standard USB menu	137
SMTP Setup menu	138
Security menu	140
Miscellaneous Security Settings menu	140
Confidential Print menu	140
Erase Temporary Data Files menu	141
Security Audit Log menu	142
Set Date and Time menu	142
Settings menu	143
General Settings menu	143
Copy Settings menu	150
Fax Settings menu	155
Fax Mode (Analog Fax Setup) menu	155
Fax Mode (Fax Server Setup) menu	163
E-mail Settings menu	165
FTP Settings menu	170
Flash Drive menu	174
Scan Settings menu	174
Print Settings menu	177
Print Settings	179
Setup menu	179
Finishing menu	180
Quality menu	182
Job Accounting menu	185
Utilities menu	186
XPS menu	187
PDF menu	187
PostScript menu	187
PCL Emul menu	188
HTML menu	191
Image menu	192
Help menu	192
Saving money and the environment	194
Saving paper and toner	194
Using recycled paper	194
Conserving supplies	194
Saving energy	195
Using Eco-Mode	195
Reducing printer noise	195
Adjusting Sleep mode	196
Using Hibernate mode	197
Setting Hibernate Timeout	197
Using Schedule Power Modes	198
Adjusting the brightness of the display	198
Recycling	199
Recycling Lexmark products	199
Recycling Lexmark packaging	199
Returning Lexmark cartridges for reuse or recycling	199
Securing the printer	200
Using the security lock feature	200
Statement of Volatility	200
Erasing volatile memory	201
Erasing non-volatile memory	201
Erasing printer hard disk memory	202
Configuring printer hard disk encryption	202
Finding printer security information	203
Maintaining the printer	204
Storing supplies	204
Cleaning the printer	204
Cleaning the printer	204
Cleaning the scanner glass	205
Checking the status of parts and supplies	206
Checking the status of parts and supplies on the printer control panel	206
Checking the status of parts and supplies from the Embedded Web Server	206
Estimated number of remaining pages	206
Ordering supplies	207
Using genuine Lexmark parts and supplies	207
Ordering toner cartridges	207
Ordering imaging kits	207
Ordering a maintenance kit	207
Ordering a waste toner bottle	208
Replacing supplies	208
Replacing the waste toner bottle	208
Replacing a black and color imaging kit	212
Replacing toner cartridges	219
Replacing a developer unit	221
Moving the printer	227
Before moving the printer	227
Moving the printer to another location	227
Shipping the printer	228
Managing the printer	229
Finding advanced networking and administrator information	229
Checking the virtual display	229
Setting up e-mail alerts	229
Viewing reports	229
Configuring supply notifications from the Embedded Web Server	230
Modifying confidential print settings	231
Copying printer settings to other printers	231
Restoring factory default settings	231
Clearing jams	233
Avoiding jams	233
Understanding jam messages and locations	234
[x]-page jam, clear standard bin [203.xx]	236
[x]-page jam, open front door to clear fuser [202.xx]	239
[x]-page jam, open front door [20y.xx]	242
[x]-page jam, open front door to clear duplex [23y.xx]	243
[x]-page jam, open tray [x] [24y.xx]	244
[x]-page jam, clear manual feeder [251.xx]	246
[x]-page jam, clear multipurpose feeder [250.xx]	246
[x]-page jam, open automatic feeder top cover. [28y.xx]	248
Troubleshooting	250
Understanding the printer messages	250
Adjusting color	250
Change [paper source] to [custom type name]	250
Change [paper source] to [custom string]	250
Change [paper source] to [paper type] [paper size]	250
Close door	250
Close flatbed cover and load originals if restarting job [2yy.xx]	251
[Color] cartridge low [88.xy]	251
[Color] cartridge nearly low [88.xy]	251
[Color] cartridge very low, [x] estimated pages remain [88.xy]	251
Complex page, some data may not have printed [39]	251
Configuration change, some held jobs were not restored [57]	252
Defective flash detected [51]	252
Disk full [62]	252
Disk must be formatted for use in this device	252
Error reading USB drive. Remove USB.	252
Error reading USB hub. Remove hub.	252
Incompatible tray [x] [59]	252
Incorrect paper size, open [paper source] [34]	253
Insert Tray [x]	253
Insufficient memory for Flash Memory Defragment operation [37]	253
Insufficient memory, some Held Jobs were deleted [37]	253
Insufficient memory to collate job [37]	253
Insufficient memory to support Resource Save feature [35]	253
Insufficient memory, some held jobs will not be restored [37]	254
Load [paper source] with [custom type name]	254
Load [paper source] with [custom string]	254
Load [paper source] with [paper size]	254
Load [paper source] with [paper type] [paper size]	255
Load Manual Feeder with [custom string]	255
Load Manual Feeder with [custom type name]	255
Load Manual Feeder with [paper size]	255
Load Manual Feeder with [paper type] [paper size]	255
Maintenance kit low [80.xy]	256
Maintenance kit nearly low [80.xy]	256
Maintenance kit very low, [x] estimated pages remain [80.xy]	256
Memory full [38]	256
Network [x] software error [54]	256
Not enough free space in flash memory for resources [52]	257
Non-Lexmark [color] [supply type], see User's Guide [33.xy]	257
Reinstall missing or unresponsive [color] cartridge [31.xy]	257
Reinstall missing or unresponsive [type] imaging kit [31.xy]	257
Reload printed pages in Tray [x]	258
Remove packaging material, [area name]	258
Remove paper from standard output bin	258
Replace [color] cartridge, 0 estimated pages remain [88.xy]	258
Replace [color] cartridge, printer region mismatch [42.xy]	258
Replace [type] imaging kit, 0 estimated pages remain [84.xy]	259
Replace all originals if restarting job.	259
Remove defective disk [61]	259
Replace defective [color] cartridge [31.xy]	259
Replace defective [type] imaging kit [31.xy]	259
Replace jammed originals if restarting job.	260
Replace maintenance kit, 0 estimated pages remain [80.xy]	260
Replace missing [color] cartridge [31.xy]	260
Replace missing [type] imaging kit [31.xy]	260
Replace missing waste toner bottle [82.xy]	260
Replace unsupported [color] cartridge [32.xy]	260
Replace unsupported [type] imaging kit [32.xy]	261
Replace waste toner bottle [82.xy]	261
Restore held jobs?	261
Scanner automatic feeder cover open	261
Scanner disabled by admin [840.01]	261
Scanner disabled. Contact system administrator if problem persists. [840.02]	261
Scanner jam, remove all originals from the scanner [2yy.xx]	261
Scanner jam, remove jammed originals from the scanner [2yy.xx]	261
Some held jobs were not restored	262
SMTP server not set up. Contact system administrator.	262
Standard network software error [54]	262
Standard USB port disabled [56]	262
Supply needed to complete job	262
Too many flash options installed [58]	263
Too many trays attached [58]	263
[Type] imaging kit low [84.xy]	263
[Type] imaging kit nearly low [84.xy]	263
[Type] imaging kit very low, [x] estimated pages remain [84.xy]	263
Unformatted flash detected [53]	264
Waste toner bottle nearly full [82.xy]	264
Weblink server not set up. Contact system administrator.	264
Solving printer problems	264
Basic printer problems	264
The printer is not responding	264
Printer display is blank	266
Option problems	267
Cannot detect internal option	267
Cannot detect memory card	268
Tray problems	268
Paper feed problems	269
Jammed pages are not reprinted	269
Paper frequently jams	269
Paper jam message remains after jam is cleared	270
Solving print problems	271
Printing problems	271
Confidential and other held jobs do not print	271
Error message about reading the flash drive appears	272
Incorrect characters print	272
Job prints from the wrong tray or on the wrong paper	273
Large jobs do not collate	273
Multiple-language PDF files do not print	274
Printing slows down	274
Print jobs do not print	275
Print job takes longer than expected	276
Tray linking does not work	277
Unexpected page breaks occur	277
Print quality problems	278
Characters have jagged or uneven edges	278
Clipped pages or images	278
Gray background on prints	279
Horizontal voids appear on prints	280
Incorrect margins on prints	281
Paper curl	282
Print irregularities	283
Print is too dark	284
Print is too light	285
Printer is printing blank pages	286