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Lexmark XC4140 User Guide - Page 134

Job prints from the wrong tray or on the wrong paper, Step 6, Notes

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Troubleshooting 134 Action Yes Step 6 The problem is Turn off the printer, reinstall the hardware options, and then turn it solved back on. For more information, see the documentation that came with the option. Is the printer responding? Step 7 Install the correct print driver. The problem is solved Is the printer responding? Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn it back solved. on. Is the printer responding? Job prints from the wrong tray or on the wrong paper Action Step 1 a Check if you are printing on a supported paper. b Print the document. Yes The problem is solved. Is the document printed from the correct tray or on the correct paper? Step 2 The problem is a Depending on your operating system, specify the paper size solved. from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Print the document. Is the document printed from the correct tray or on the correct paper? No Go to step 7. Go to step 8. Contact customer support. No Go to step 2. Go to step 3.

Section	Page
Contents	2
Safety information	6
Conventions	6
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Attaching cables	12
Using the control panel	14
Understanding the status of the power button and indicator light	15
Using the home screen	15
Menu map	16
Printing a menu settings page	18
Setting up and using the home screen applications	19
Customizing the home screen	19
Using Display Customization	19
Setting up Forms and Favorites	19
Setting up Card Copy	20
Using Shortcut Center	20
Setting up Scan Center	20
Using Customer Support	21
Setting up Device Quotas	21
Using QR Code Generator	21
Using Google Drive	22
Configuring Eco-Settings	22
Managing contacts	22
Adding contacts	22
Adding groups	23
Editing contacts or groups	23
Deleting contacts or groups	23
Setting up and using the accessibility features	25
Enabling the Magnification mode	25
Activating Voice Guidance	25
Adjusting the Voice Guidance speech rate	25
Enabling spoken passwords or personal identification numbers	25
Navigating the screen using gestures	26
Using the keyboard on the display	26
Loading paper and specialty media	27
Setting the size and type of the specialty media	27
Configuring Universal paper settings	27
Loading trays	27
Loading the multipurpose feeder	29
Linking trays	30
Printing	32
Printing forms	32
Printing from a computer	32
Printing from a mobile device	32
Printing from a mobile device using Lexmark Mobile Print	32
Printing from a mobile device using Google Cloud Print	32
Printing from a mobile device using Mopria Print Service	33
Printing from a mobile device using AirPrint	33
Printing from a flash drive	33
Supported flash drives and file types	34
Configuring confidential jobs	35
Printing held jobs	35
Printing a font sample list	36
Canceling a print job	36
Copying	37
Making copies	37
Copying photos	37
Copying on letterhead	37
Copying on both sides of the paper (two-sided)	37
Reducing or enlarging copies	38
Collating copies	38
Placing separator sheets between copies	38
Copying multiple pages onto a single sheet	38
Creating a copy shortcut	38
E-mailing	39
Setting up the e-mail function	39
Configuring e-mail settings	39
Sending an e-mail	39
Creating an e-mail shortcut	40
Faxing	41
Setting up the printer to fax	41
Setting up the fax function	41
Setting up fax using a standard telephone line	41
Setting up fax using digital subscriber line	46
Setting up fax using VoIP telephone service	47
Setting up fax using cable modem connection	48
Setting up fax in countries or regions with different telephone wall jacks and plugs	50
Connecting to a distinctive ring service	52
Setting the fax date and time	53
Configuring daylight saving time	53
Sending a fax	53
Scheduling a fax	54
Creating a fax destination shortcut	54
Changing the fax resolution	54
Adjusting the fax darkness	54
Viewing a fax log	54
Blocking junk faxes	55
Holding faxes	55
Forwarding a fax	55
Scanning	56
Scanning to an FTP server	56
Creating an FTP shortcut	56
Scanning to a flash drive	56
Sending scanned documents to a computer	57
Securing the printer	58
Erasing printer memory	58
Erasing printer hard disk memory	58
Configuring printer hard disk encryption	58
Restoring factory default settings	58
Statement of Volatility	59
Maintaining the printer	60
Adjusting the speaker volume	60
Adjusting the default internal speaker volume	60
Adjusting the default headphones volume	60
Configuring the fax speaker settings	60
Networking	61
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	61
Changing port settings after installing an internal solutions port	61
Setting up serial printing (Windows only)	62
Cleaning printer parts	62
Cleaning the printer	62
Cleaning the scanner glass	63
Ordering parts and supplies	64
Checking the status of parts and supplies	64
Using genuine Lexmark parts and supplies	64
Ordering toner cartridges	64
Ordering imaging unit or imaging kit	64
Ordering a waste toner bottle	65
Ordering a fuser maintenance kit	65
Ordering a transfer module	65
Replacing parts and supplies	65
Replacing a toner cartridge	65
Replacing the imaging unit	67
Replacing the imaging kit	71
Replacing the waste toner bottle	75
Replacing the fuser	76
Replacing the pick roller	77
Replacing the separator pad	80
Replacing the ADF input tray	82
Replacing the ADF scan pad	83
Replacing the ADF separator roller	85
Replacing the transfer module	87
Resetting the maintenance counter	91
Moving the printer	91
Moving the printer to another location	91
Shipping the printer	92
Saving energy and paper	92
Setting up power saver modes	92
Adjusting the brightness of the printer display	92
Conserving supplies	93
Recycling	93
Recycling Lexmark products	93
Recycling Lexmark packaging	93
Returning Lexmark cartridges for reuse or recycling	93
Clearing jams	94
Avoiding jams	94
Identifying jam locations	95
Paper jam in trays	96
Paper jam behind door E	97
Paper jam in the multipurpose feeder	97
Paper jam in the standard bin	98
Paper jam in door A	99
Troubleshooting	104
Network connection problems	104
Cannot open Embedded Web Server	104
Unable to read flash drive	105
Enabling the USB port	105
Checking the printer connectivity	105
Hardware options problems	106
Cannot detect internal option	106
Internal solutions port does not operate correctly	107
Parallel or serial interface card does not operate correctly	107
Defective flash detected	108
Not enough free space in flash memory for resources	108
Unformatted flash detected	108
Issues with supplies	108
Replace cartridge, printer region mismatch	108
Non-Lexmark supply	109
Scanner maintenance required, use ADF Kit	109
Paper feed problems	110
Envelope seals when printing	110
Collated printing does not work	110
Paper curl	111
Tray linking does not work	111
Check tray connection	112
Paper frequently jams	113
Jammed pages are not reprinted	113
Printing problems	114
Confidential and other held documents do not print	114
Slow printing	115
Print jobs do not print	116
Print quality is poor	117
Blank or white pages	117
Dark print	118
Ghost images	120
Gray background	120
Horizontal dark lines	121
Horizontal white lines	122
Incorrect margins	123
Jagged or uneven characters	124
Light print	125
Mottled print and dots	126
Print crooked or skewed	127
Repeating defects	128
Solid color or black images	129
Text or images cut off	130
Toner easily rubs off	131
Uneven print density	131
Vertical dark lines or streaks	132
Vertical white lines	132
The printer is not responding	133
Job prints from the wrong tray or on the wrong paper	134
Color quality problems	135
Adjusting toner darkness	135
Modifying the colors in printed output	135
FAQ about color printing	136
The print appears tinted	137
Faxing problems	137
Cannot send or receive faxes	137
Can receive but not send faxes	139
Can send but not receive faxes	139
Poor fax print quality	140
Scanning problems	140
Cannot scan from a computer	140
Partial copies of document or photo	141
Poor copy quality	141
Scan job was not successful	141
Scanner does not close	142
Scanning takes too long or freezes the computer	142
Scanner does not respond	143
Contacting customer support	143
Upgrading and migrating	144
Hardware	144
Available internal options	144
Installing a memory card	144
Installing an internal solutions port	146
Installing an optional card	151
Installing a printer hard disk	153
Installing optional trays	157
Software	158
Installing the printer software	158
Adding available options in the print driver	158
Firmware	158
Exporting or importing a configuration file	158
Updating firmware	159
Notices	160
Product information	160
Edition notice	160
GOVERNMENT END USERS	160
Licensing notices	161
Trademarks	161
Noise emission levels	161
Static sensitivity notice	161
Temperature information	162
Laser notice	162
Laser advisory label	162