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Lexmark XM5365 Users Guide PDF - Page 231

Print jobs do not print, Step 1

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Troubleshooting 231 Print jobs do not print Action Yes Step 1 The problem is a From the document that you are trying to print, open the Print solved. dialog, and then check if you selected the correct printer. b Print the document. Is the document printed? Step 2 a Check if the printer is on. b Resolve any error messages that appear on the display. c Print the document. The problem is solved. Is the document printed? Step 3 The problem is a Check if the ports are working, and if the cables are securely solved. connected to the computer and the printer. For more information, see the setup documentation that came with the printer. b Print the document. Is the document printed? Step 4 The problem is a Turn off the printer, wait for about 10 seconds, and then turn it solved. back on. b Print the document. Is the document printed? Step 5 a Remove, and then reinstall the printer software. Note: The printer software is available at http://support.lexmark.com. b Print the document. The problem is solved. Is the document printed? No Go to step 2. Go to step 3. Go to step 4. Go to step 5. Contact customer support.

Section	Page
Contents	2
Safety information	7
Conventions	7
Product statements	7
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Attaching cables	14
Using the control panel	15
Understanding the status of the power button and indicator light	16
Setting up and using the home screen applications	17
Using the home screen	17
Customizing the home screen	18
Setting up Card Copy	18
Using Shortcut Center	19
Using Display Customization	19
Setting up Scan Center	19
Creating a Cloud Connector profile	20
Setting up Device Quotas	20
Using QR Code Generator	21
Configuring Eco-Settings	21
Using Customer Support	21
Managing bookmarks	21
Creating bookmarks	21
Creating folders	22
Managing contacts	22
Adding contacts	22
Adding groups	23
Editing contacts or groups	23
Deleting contacts or groups	23
Setting up and using the accessibility features	25
Activating Voice Guidance	25
Navigating the screen using gestures	25
Enabling Magnification mode	26
Adjusting the Voice Guidance speech rate	26
Using the keyboard on the display	26
Enabling spoken passwords or personal identification numbers	26
Loading paper and specialty media	27
Setting the size and type of the specialty media	27
Configuring Universal paper settings	27
Loading the 250- or 550-sheet tray	27
Loading the 2100-sheet tray	30
Loading the multipurpose feeder	34
Linking trays	35
Paper support	37
Supported paper sizes	37
Supported paper types	38
Supported paper weights	39
Printing	41
Printing from a computer	41
Printing from a mobile device	41
Printing from a mobile device using Lexmark Mobile Print	41
Printing from a mobile device using Google Cloud Print	41
Printing from a mobile device using Mopria Print Service	41
Printing from a mobile device using AirPrint	42
Printing from a flash drive	42
Supported flash drives and file types	43
Configuring confidential jobs	44
Printing confidential and other held jobs	44
Printing from a Cloud Connector profile	45
Printing a font sample list	45
Printing a directory list	45
Copying	46
Using the automatic document feeder and scanner glass	46
Making copies	46
Copying photos	46
Copying on letterhead	47
Copying on both sides of the paper	47
Reducing or enlarging copies	47
Collating copies	47
Placing separator sheets between copies	47
Copying multiple pages onto a single sheet	48
Creating a copy shortcut	48
E-mailing	49
Using the automatic document feeder and scanner glass	49
Setting up the e-mail function	49
Configuring e-mail settings	49
Sending an e-mail	50
Creating an e-mail shortcut	50
Faxing	51
Using the automatic document feeder and scanner glass	51
Setting up the printer to fax	51
Setting up the fax function	52
Setting up fax using a standard telephone line	52
Setting up fax in countries or regions with different telephone wall jacks and plugs	54
Connecting to a distinctive ring service	57
Setting the fax date and time	57
Configuring daylight saving time	57
Sending a fax	57
Scheduling a fax	58
Creating a fax destination shortcut	58
Changing the fax resolution	58
Adjusting the fax darkness	59
Viewing a fax log	59
Blocking junk faxes	59
Holding faxes	59
Forwarding a fax	59
Scanning	60
Using the automatic document feeder and scanner glass	60
Scanning to an FTP server	60
Creating an FTP shortcut	60
Scanning to a flash drive	61
Scanning to a fax server	62
Sending scanned documents to a computer	62
Scanning to a Cloud Connector profile	62
Understanding the printer menus	63
Menu map	63
Device	64
Preferences	64
Remote Operator Panel	66
Notifications	66
Power Management	68
Information Sent to Lexmark	69
Accessibility	69
Restore Factory Defaults	70
Maintenance	71
Configuration Menu	71
Out of Service Erase	74
Visible Home Screen Icons	74
About this Printer	75
Print	75
Layout	75
Setup	76
Quality	77
Job Accounting	78
XPS	79
PDF	80
PostScript	80
PCL	80
HTML	82
Image	82
Paper	83
Tray Configuration	83
Media Configuration	84
Universal Setup	84
Custom Scan Sizes	85
Media Types	85
Copy	86
Copy Defaults	86
Fax	89
Fax Mode	89
Analog Fax Setup	89
General Fax Settings	89
Fax Send Settings	91
Fax Receive Settings	94
Fax Cover Page	97
Fax Log Settings	98
Speaker Settings	98
Fax Server Setup	99
General Fax Settings	99
Fax Server E-mail Settings	99
Fax Server Scan Settings	101
E-mail	102
E-mail Setup	102
E-mail Defaults	103
Web Link Setup	108
FTP	109
FTP Defaults	109
USB Drive	113
Flash Drive Scan	113
Flash Drive Print	117
Network/Ports	119
Network Overview	119
Wireless	119
Ethernet	122
TCP/IP	124
SNMP	125
IPSec	126
802.1x	128
LPD Configuration	128
HTTP/FTP Settings	128
ThinPrint	129
USB	130
Google Cloud Print	130
Wi-Fi Direct	131
Security	132
Login Methods	132
Manage Permissions	132
Local Accounts	133
Default Login Methods	134
Schedule USB Devices	134
Security Audit Log	135
Login Restrictions	137
Confidential Print Setup	137
Solutions LDAP Settings	138
Disk Encryption	138
Erase Temporary Data Files	139
Mobile Services Management	139
Miscellaneous	139
Reports	140
Menu Settings Page	140
Device	140
Print	140
Shortcuts	141
Fax	141
Network	141
Help	141
Troubleshooting	142
Troubleshooting	142
Printing the Menu Settings Page	142
Securing the printer	143
Locating the security slot	143
Erasing printer memory	143
Erasing printer hard disk memory	143
Encrypting the printer hard disk	143
Restoring factory default settings	144
Statement of Volatility	144
Maintaining the printer	145
Adjusting the speaker volume	145
Adjusting the default internal speaker volume	145
Configuring the fax speaker settings	145
Networking	145
Connecting the printer to a Wi-Fi network	145
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	146
Changing the printer port settings after installing an internal solutions port	147
Deactivating the Wi-Fi network	147
Setting up serial printing (Windows only)	147
Cleaning printer parts	148
Cleaning the printer	148
Cleaning the scanner	148
Ordering parts and supplies	151
Checking the status of parts and supplies	151
Using genuine Lexmark parts and supplies	151
Ordering a toner cartridge	151
Ordering an imaging unit	153
Ordering a maintenance kit	153
Configuring supply notifications	155
Replacing parts and supplies	155
Replacing the toner cartridge	155
Replacing the imaging unit	156
Replacing the fuser	158
Replacing the hot roll fuser	161
Replacing the transfer roller	163
Replacing the pick roller	166
Replacing the pick roller in the multipurpose feeder	167
Replacing the ADF pick roller	169
Replacing the ADF feed roller	172
Replacing the ADF separator roller	175
Replacing the ADF torque limiter	178
Moving the printer	181
Moving the printer to another location	181
Shipping the printer	181
Saving energy and paper	182
Configuring the power save mode settings	182
Adjusting the brightness of the printer display	182
Conserving supplies	182
Recycling	182
Recycling Lexmark products	182
Recycling Lexmark packaging	183
Returning Lexmark cartridges for reuse or recycling	183
Clearing jams	184
Avoiding jams	184
Identifying jam locations	185
Paper jam in trays	186
Paper jam in door A	186
Paper jam in door C	189
Paper jam in the standard bin	190
Paper jam in the multipurpose feeder	191
Paper jam in the automatic document feeder	192
Troubleshooting	194
Network connection problems	194
Cannot open Embedded Web Server	194
Unable to read flash drive	195
Enabling the USB port	195
Checking the printer connectivity	196
Hardware options problems	196
Cannot detect internal option	196
Defective flash detected	197
Not enough free space in flash memory for resources	197
Unformatted flash detected	197
Issues with supplies	197
Replace cartridge, printer region mismatch	197
Non-Lexmark supply	198
Paper feed problems	199
Envelope seals when printing	199
Collated printing does not work	199
Tray linking does not work	200
Paper frequently jams	200
Jammed pages are not reprinted	201
Printing problems	201
Print quality is poor	201
Blank or white pages	201
Dark print	203
Fine lines are not printed correctly	204
Folded or wrinkled paper	205
Gray background	206
Incorrect margins	209
Light print	209
Mottled print and dots	212
Paper curl	213
Print crooked or skewed	214
Solid black pages	215
Text or images cut off	217
Toner easily rubs off	219
Horizontal light bands	220
Vertical light bands	220
Vertical white lines	221
Vertical dark bands	222
Vertical dark lines	224
Vertical dark streaks with print missing	225
Repeating defects	227
Confidential and other held documents do not print	227
Slow printing	229
Print jobs do not print	231
The printer is not responding	232
Adjusting toner darkness	233
Job prints from the wrong tray or on the wrong paper	233
Faxing problems	234
Cannot send or receive faxes	234
Can receive but not send faxes	236
Can send but not receive faxes	236
Poor fax print quality	237
Scanning problems	237
Cannot scan from a computer	237
Partial copies of document or photo	238
Poor copy quality	238
Vertical dark streaks on output when scanning from the ADF	238
Scan job was not successful	240
Scanner does not close	240
Scanning takes too long or freezes the computer	240
Scanner does not respond	241
Adjusting scanner registration	241
Adjusting ADF registration	241
Contacting customer support	242
Upgrading and migrating	243
Hardware	243
Available internal options	243
Accessing the controller board	243
Installing a memory card	244
Installing an optional card	246
Installing a printer hard disk	247
Installing an internal solutions port	248
Installing the 250- or 550-sheet tray	252
Installing the 2100-sheet tray	253
Software	256
Installing the printer software	256
Adding available options in the print driver	256
Firmware	256
Exporting or importing a configuration file	256
Updating firmware	257
Notices	258
Product information	258
Edition notice	258
GOVERNMENT END USERS	258
Trademarks	259
Licensing notices	259
Noise emission levels	259
Waste from Electrical and Electronic Equipment (WEEE) directive	260
India E-Waste notice	260
Product disposal	260
Static sensitivity notice	261
ENERGY STAR	261
Temperature information	261
Laser notice	261
Power consumption	262
Product power consumption	262
Sleep Mode	262
Hibernate Mode	263
Off mode	263
Total energy usage	263
Regulatory notices for telecommunication terminal equipment	263
Notice to users of the US telephone network: FCC requirements	263
Notice to users of the Canadian telephone network	264
Notice to users of the New Zealand telephone network	265
Japanese telecom notice	265
Regulatory notices for wireless products	266
Modular component notice	266
Exposure to radio frequency radiation	267
Industry Canada (Canada)	267
Federal Communications Commission (FCC) compliance information statement	267
Japanese VCCI notice	268
European Community (EC) directives conformity	268
Notice to users of Class A products in Brazil	270
European Community (EC) directives conformity	270
Radio interference notice	270
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	270