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Lexmark XM9165 User's Guide - Page 325

Can receive but not send faxes, Step 10

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Troubleshooting 325 Action Yes No Step 10 The problem is solved. Go to step 11. a Temporarily disable voice mail service. For more information, contact your telephone company. Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer. b Try sending or receiving a fax. Can you send or receive a fax? Step 11 Scan the original document one page at a time. a Dial the fax number. b Scan the document one page at a time. The problem is solved. Contact customer support. Can you send or receive a fax? Can receive but not send faxes Action Yes No Step 1 The problem is solved. Check if the printer is in Fax mode. From the home screen, touch Fax to put the printer in Fax mode, and then send the fax. Go to step 2. Can you send faxes? Step 2 The problem is solved. Go to step 3. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 3 Set up the shortcut number properly. The problem is solved. Contact customer support. • Check if the shortcut number has been set for the telephone number that you want to dial. • Dial the telephone number manually. Can you send faxes?

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Finding information about the printer	9
Connecting the printer to an outlet	10
Selecting a location for the printer	10
Printer configurations	11
Understanding the basic functions of the scanner	13
Using the ADF and scanner glass	14
Understanding the printer control panel	15
Using the control panel	15
Understanding the colors of the Sleep button and indicator lights	15
Understanding the home screen	16
Using the touch-screen buttons	18
Setting up and using the home screen applications	20
Finding the IP address of the printer	20
Finding the IP address of the computer	20
Accessing the Embedded Web Server	20
Customizing the home screen	21
Understanding the different applications	21
Activating the home screen applications	22
Finding information about the home screen applications	22
Setting up Forms and Favorites	22
Setting up Card Copy	23
Using MyShortcut	23
Setting up Multi Send	24
Setting up Scan to Network	24
Setting up Remote Operator Panel	25
Exporting and importing a configuration	26
Additional printer setup	27
Installing internal options	27
Available internal options	27
Accessing the controller board	27
Installing a memory card	30
Installing an optional card	31
Installing an Internal Solutions Port	32
Removing a printer hard disk	36
Installing hardware options	38
Order of installation	38
Installing optional trays	38
Attaching cables	44
Setting up the printer software	45
Installing the printer	45
Adding available options in the print driver	45
Networking	46
Preparing to set up the printer on an Ethernet network	46
Preparing to set up the printer on a wireless network	46
Connecting the printer using the Wireless Setup Wizard	47
Connecting the printer to a wireless network using Wi-Fi Protected Setup	48
Connecting the printer to a wireless network using the Embedded Web Server	49
Changing port settings after installing a new network ISP	49
Setting up serial printing (Windows only)	50
Verifying printer setup	50
Printing a menu settings page	50
Printing a network setup page	50
Loading paper and specialty media	51
Setting the paper size and type	51
Configuring Universal paper settings	51
Loading trays	51
Loading the multipurpose feeder	53
Linking and unlinking trays	56
Linking and unlinking trays	56
Creating a custom name for a paper type	57
Assigning a custom paper type	57
Paper and specialty media guide	58
Using specialty media	58
Tips on using card stock	58
Tips on using envelopes	58
Tips on using labels	59
Tips on using letterhead	59
Tips on using transparencies	60
Paper guidelines	60
Paper characteristics	60
Selecting paper	61
Selecting preprinted forms and letterhead	61
Using recycled paper and other office papers	61
Storing paper	63
Supported paper sizes, types, and weights	63
Paper sizes supported by the printer	63
Paper types and weights supported by the printer	66
Paper sizes, types, and weights supported by the finishers	67
Printing	70
Printing forms and a document	70
Printing forms	70
Printing a document	70
Adjusting toner darkness	71
Printing from a flash drive or mobile device	71
Printing from a flash drive	71
Supported flash drives and file types	72
Printing from a mobile device	72
Printing confidential and other held jobs	73
Storing print jobs in the printer	73
Printing confidential and other held jobs	73
Modifying confidential print settings	74
Printing information pages	74
Printing a font sample list	74
Printing a directory list	75
Canceling a print job	75
Canceling a print job from the printer control panel	75
Canceling a print job from the computer	75
Copying	76
Making copies	76
Copying using the ADF or scanner glass	76
Copying photos	76
Copying on transparencies or letterhead	77
Creating a copy shortcut	77
Creating a copy shortcut using the printer control panel	77
Customizing copy settings	78
Copying to a different size	78
Making copies using paper from a selected tray	78
Copying different paper sizes	78
Copying on both sides of the paper (two-sided)	79
Reducing or enlarging copies	79
Adjusting copy quality	79
Collating copies	79
Placing separator sheets between copies	80
Copying multiple pages onto a single sheet	80
Creating a custom copy job	80
Placing a header or footer on pages	81
Canceling a copy job while pages are being printed	81
Understanding the copy options	81
Copy from	81
Copy to	81
Scale	82
Darkness	82
Sides (Duplex)	82
Collate	82
Copies	82
Content	82
Save As Shortcut	82
Punch	82
Staple	82
Using the advanced options	83
E-mailing	84
Setting up the printer to e-mail	84
Configuring e-mail settings	84
Creating an e-mail shortcut	85
Creating an e-mail shortcut using the Embedded Web Server	85
Creating an e-mail shortcut using the control panel	85
E-mailing a document	85
Sending an e-mail using the control panel	85
Sending an e-mail using a shortcut number	86
Sending an e-mail using the address book	86
Customizing e-mail settings	86
Changing the output file type	86
Canceling an e-mail	86
Understanding the e-mail options	86
Recipient(s)	86
Subject	86
Message	87
File Name	87
Original Size	87
Resolution	87
Content	87
Save As Shortcut	87
Darkness	87
Send As	87
Page Setup	88
Scan Preview	88
Using the advanced options	88
Faxing	89
Setting up the printer to fax	89
Initial fax setup	90
Choosing a fax connection	91
Scenario 1: Standard telephone line	91
Scenario 2: Digital Subscriber Line (DSL)	95
Scenario 3: VoIP telephone service	96
Scenario 4: Digital telephone service through a cable provider	98
Scenario 5: Countries or regions with different telephone wall jacks and plugs	99
Connecting to a distinctive ring service	104
Setting the outgoing fax name and number	104
Setting the date and time	104
Configuring the printer to observe daylight saving time	105
Sending a fax	105
Sending a fax using the control panel	105
Sending a fax using the computer	106
Sending a fax at a scheduled time	106
Creating shortcuts	107
Creating a fax destination shortcut using the Embedded Web Server	107
Creating a fax destination shortcut using the printer control panel	107
Customizing fax settings	108
Changing the fax resolution	108
Making a fax lighter or darker	108
Viewing a fax log	108
Blocking junk faxes	108
Canceling a fax job	109
Holding and forwarding faxes	109
Holding faxes	109
Forwarding a fax	110
Understanding the fax options	110
Resolution	110
Darkness	110
Page Setup	111
Content	111
Delayed Send	111
Color	111
Scan Preview	111
Using the advanced options	111
Scanning	112
Using Scan to Network	112
Scanning to an FTP address	112
Creating shortcuts	112
Creating an FTP shortcut using the Embedded Web Server	112
Creating an FTP shortcut using the printer control panel	113
Scanning to an FTP address	113
Scanning to an FTP address using the control panel	113
Scanning to a computer or flash drive	114
Setting up Scan to Computer	114
Scanning to a flash drive	114
Understanding the scan options	115
FTP	115
File Name	115
Save As Shortcut	115
Original Size	115
Darkness	115
Resolution	115
Send As	115
Content	115
Page Setup	116
Scan Preview	116
Using the advanced options	116
Understanding the printer menus	117
Menus list	117
Paper menu	118
Default Source menu	118
Paper Size/Type menu	118
Configure MP menu	121
Substitute Size menu	122
Paper Texture menu	122
Paper Loading menu	123
Custom Types menu	125
Custom Names menu	125
Custom Scan Sizes menu	125
Custom Bin Names menu	125
Universal Setup menu	126
Bin Setup menu	126
Reports menu	128
Reports menu	128
Network/Ports menu	129
Active NIC menu	129
Standard Network or Network [x] menu	129
Reports menu	130
Network Card menu	131
TCP/IP menu	131
IPv6 menu	132
Wireless menu	133
AppleTalk menu	134
Standard USB menu	134
Parallel [x] menu	136
Serial [x] menu	138
SMTP Setup menu	140
Security menu	141
Edit Security Setups menu	141
Miscellaneous Security Settings menu	142
Confidential Print menu	143
Erase Temporary Data Files menu	144
Security Audit Log menu	145
Set Date and Time menu	146
Settings menu	148
General Settings menu	148
Copy Settings menu	157
Fax Settings menu	162
Fax Mode (Analog Fax Setup) menu	162
E-mail Settings menu	170
FTP Settings menu	175
Flash Drive menu	179
Print Settings	184
Setup menu	184
Finishing menu	186
Quality menu	188
Job Accounting menu	189
Utilities menu	190
XPS menu	191
PDF menu	191
PostScript menu	192
PCL Emul menu	192
HTML menu	195
Image menu	196
Help menu	196
Saving money and the environment	198
Saving paper and toner	198
Using recycled paper	198
Conserving supplies	198
Saving energy	199
Using Hibernate mode	199
Using Eco-Mode	199
Adjusting Sleep mode	200
Adjusting the brightness of the printer display	200
Recycling	200
Recycling Lexmark products	200
Recycling Lexmark packaging	201
Returning Lexmark cartridges for reuse or recycling	201
Securing the printer	202
Using the security lock feature	202
Statement of Volatility	202
Erasing volatile memory	203
Erasing non-volatile memory	203
Erasing printer hard disk memory	203
Configuring printer hard disk encryption	204
Finding printer security information	204
Maintaining the printer	205
Cleaning printer parts	205
Cleaning the printer	205
Cleaning the scanner glass	205
Cleaning the charger and the printhead lens	206
Emptying the hole punch box	209
Checking the status of parts and supplies	210
Checking the status of parts and supplies on the printer control panel	210
Checking the status of parts and supplies from the Embedded Web Server	210
Estimated number of remaining pages	210
Ordering supplies	211
Using genuine Lexmark parts and supplies	211
Ordering a toner cartridge	211
Ordering a photoconductor unit	211
Ordering a waste toner bottle	211
Ordering staple cartridges	212
Ordering a 300K maintenance kit	212
Storing parts and supplies	212
Storing supplies	212
Storing the rollers	212
Replacing supplies	213
Replacing a photoconductor unit	213
Replacing the staple cartridge	215
Replacing the staple cartridge in the staple finisher	215
Replacing the staple cartridge in the booklet finisher	218
Replacing the staple cartridge in the staple, hole punch finisher	220
Replacing the toner cartridge	221
Replacing the waste toner bottle	223
Replacing the 300K maintenance kit	225
Replacing the exhaust and ozone filters	225
Replacing the pick, feed, and separator rollers	227
Replacing the transfer module	230
Replacing the transfer roller	233
Resetting the maintenance counter	234
Replacing the ADF scan pad	235
Moving the printer	237
Before moving the printer	237
Moving the printer to another location	237
Shipping the printer	238
Managing the printer	239
Checking the virtual display	239
Setting up e-mail alerts	239
Viewing reports	239
Copying printer settings to other printers	240
Configuring supply notifications from the Embedded Web Server	240
Restoring factory default settings	241
Clearing jams	242
Avoiding jams	242
Understanding jam messages and locations	243
[x]-page jam, clear jammed paper from multipurpose feeder. [200.xx]	245
[x]-page jam, open door C and clear all jammed paper. [2yy.xx]	245
[x]-page jam, slide the 3000-sheet tray and open door C. [2yy.xx]	247
[x]-page jam, open door D and clear all jammed paper. [24y.xx]	249
[x]-page jam, slide the 3000-sheet tray and open door D. [24y.xx]	251
[x]-page jam, slide the 3000-sheet tray and open door F. [24y.xx]	252
[x]-page jam, open doors G, H, and J and clear jammed paper. Leave paper in bin. [4yy.xx]	255
[x]-page jam, press latch to access area G. Leave paper in bin. [40y.xx]	258
[x]-page jam, press latch to access area G and clear jammed staples. Leave paper in bin. [402.93]	261
[x]-page jam, open door H and rotate knob H6 clockwise. Leave paper in bin. [426.xx–428.xx]	264
[x]-page jam, press latch at area E to open ADF’s top cover. [28y.xx]	269
Troubleshooting	271
Understanding the printer messages	271
Cartridge low [88.xy]	271
Cartridge nearly low [88.xy]	271
Cartridge very low [88.xy]	271
Change [paper source] to [custom string] load [orientation]	271
Change [paper source] to [custom type name] load [orientation]	271
Change [paper source] to [paper size] load [orientation]	271
Change [paper source] to [paper type] [paper size] load [orientation]	272
Close door [x]	272
Complex page, some data may not have printed [39]	272
Configuration change, some held jobs were not restored [57]	272
Defective flash detected [51]	272
Disk full [62]	273
Disk full, scan job canceled	273
Disk must be formatted for use in this device	273
Disk near full. Securely clearing disk space.	273
Empty the hole punch box	273
Error reading USB drive. Remove USB.	273
Error reading USB hub. Remove hub.	273
Fax memory full	274
Fax partition inoperative. Contact system administrator.	274
Fax server 'To Format' not set up. Contact system administrator.	274
Fax Station Name not set up. Contact system administrator.	274
Fax Station Number not set up. Contact system administrator.	274
Incorrect paper size, open [paper source] [34]	274
Insert hole punch box	275
Insert Tray [x]	275
Insufficient memory for Flash Memory Defragment operation [37]	275
Insufficient memory to collate job [37]	275
Insufficient memory to support Resource Save feature [35]	275
Insufficient memory, some Held Jobs were deleted [37]	275
Insufficient memory, some held jobs will not be restored [37]	275
Insufficient space between paper stacks in Tray 3	275
Load [paper source] with [custom string] [paper orientation]	276
Load [paper source] with [custom type name] [paper orientation]	276
Load [paper source] with [paper size] [paper orientation]	276
Load [paper source] with [paper type] [paper size] [paper orientation]	276
Load Multipurpose Feeder with [custom string] [paper orientation]	276
Load Multipurpose Feeder with [custom type name] [paper orientation]	277
Load Multipurpose Feeder with [paper size] [paper orientation]	277
Load Multipurpose Feeder with [paper type] [paper size] [paper orientation]	277
Load staples	277
Load staples [G11, G12]	278
[x] maintenance kit very low [80.xy]	278
Memory full [38]	278
Memory full, cannot print faxes	278
Memory full, cannot send faxes	278
No analog phone line connected to modem, fax is disabled.	278
Network [x] software error [54]	278
Not enough free space in flash memory for resources [52]	279
Open door H and remove paper from beneath area H10	279
Paper changes needed	279
Parallel port [x] disabled [56]	279
Photoconductor low [84.xy]	279
Photoconductor very low [84.xy]	279
Printer had to restart. Last job may be incomplete.	280
Reinstall missing or unresponsive cartridge [31.xy]	280
Reinstall missing or unresponsive photoconductor [31.xy]	280
Remove defective disk [61]	280
Remove packaging material, [area name]	280
Remove packaging material, open door C, remove metal clips, remove all screws from scanner carriage	280
Remove paper from all bins	280
Remove paper from bin [x]	281
Remove paper from [linked set bin name]	281
Remove paper from standard output bin	281
Replace all originals if restarting job.	281
Replace cartridge, 0 estimated pages remain [88.xy]	281
Replace cartridge, printer region mismatch [42.xy]	281
Replace jammed originals if restarting job.	282
Replace [x] maintenance kit, 0 estimated pages remain [80.xy]	282
Replace missing photoconductor [31.xy]	282
Replace missing waste toner bottle [82.xy]	282
Replace missing cartridge [31.xy]	282
Replace paper pick rollers in [paper source], use parts and instructions in tray 1 or tray 2 compart ...	283
Replace photoconductor, 0 pages remain [84.xy]	283
Replace unsupported cartridge [32.xy]	283
Replace unsupported photoconductor [32.xy]	283
Replace waste toner bottle [82.xy]	283
Restore held jobs?	283
Scanner disabled by admin [840.01]	283
Scanner disabled. Contact system administrator if problem persists. [840.02]	284
Scanner jam, remove jammed originals from the scanner [2yy.xx]	284
Scanner maintenance required, use ADF Kit [80]	284
Scanner maintenance required soon, use ADF Kit [80]	284
Serial port [x] disabled [56]	284
Some held jobs were not restored	284
SMTP server not set up. Contact system administrator.	284
Standard network software error [54]	284
Standard USB port disabled [56]	285
Supply needed to complete job	285
The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.	285
Too many flash options installed [58]	285
Too many trays attached [58]	285
Tray [x] paper size unsupported	286
Unformatted flash detected [53]	286
Unsupported disk	286
Unsupported option in slot [x] [55]	286
Waste toner bottle nearly full [82.xy]	286
Weblink server not set up. Contact system administrator.	286
Solving printer problems	287
Basic printer problems	287
The printer is not responding	287
Printer display is blank	289
Hardware and internal option problems	289
Cannot detect internal option	289
Internal print server does not operate correctly	290
Internal Solutions Port does not operate correctly	290
Tray problems	291
USB/parallel interface card does not operate correctly	292
Paper feed problems	292
Jammed pages are not reprinted	292
Paper frequently jams	293
Paper jam message remains after jam is cleared	293
Solving print problems	294
Printing problems	294
Confidential and other held jobs do not print	294
Envelope seals when printing	295
Error message about reading the flash drive appears	295
Incorrect characters print	296
Job prints from the wrong tray or on the wrong paper	296
Large jobs do not collate	297
Multiple-language PDF files do not print	297
Print job takes longer than expected	298
Print jobs do not print	299
Tray linking does not work	300
Unexpected page breaks occur	300
Print quality problems	301
Characters have jagged or uneven edges	301
Clipped pages or images	301
Gray background on prints	303
Horizontal voids appear on prints	303
Incorrect margins on prints	304
Paper curl	305
Printer is printing blank pages	306
Printer is printing solid black pages	307
Print irregularities	307
Print is too dark	309
Print is too light	310
Repeating defects appear on prints	311