Lexmark XS950 Printer Drivers for UNIX & Linux Systems - Page 38

Jobs are not printing, Additional problems

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Jobs are not printing If you are using Linux with CUPS you may encounter printing problems due to mime types controlling how to filter print jobs. In order for jobs to print correctly, you must remove this mime type, allowing the print jobs to filter properly. For more information, see "CUPS" on page 14. Additional problems • Before you call Customer Support, make sure you read through the symptoms covered in this troubleshooting section to help you diagnose the problem. • Before calling Customer Support, gather the following information: - What version of the printer driver is being used - What operating system and version is being used - What printers are involved - How the printer is attached to the system - How the queue is configured - What applications, if any, are involved • If this is a network printer, and the problem is sending data to the printer, determine the print server firmware level. Enter the following on the command line, and then press Enter: # finger info@hostname Troubleshooting 38

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Jobs are not printing
If you are using Linux with CUPS you may encounter printing problems due to mime types controlling how to filter print
jobs. In order for jobs to print correctly, you must remove this mime type, allowing the print jobs to filter properly. For
more information, see “CUPS” on page 14.
Additional problems
•
Before you call Customer Support, make sure you read through the symptoms covered in this troubleshooting
section to help you diagnose the problem.
•
Before calling Customer Support, gather the following information:
–
What version of the printer driver is being used
–
What operating system and version is being used
–
What printers are involved
–
How the printer is attached to the system
–
How the queue is configured
–
What applications, if any, are involved
•
If this is a network printer, and the problem is sending data to the printer, determine the print server firmware
level.
Enter the following on the command line, and then press
Enter
:
# finger info@hostname
Troubleshooting
38