Lexmark Z45 Color Jetprinter From Setup to Printing - Page 25

Troubleshooting Troubleshooting checklist Is the power supply firmly attached to your printer and an electrical outlet? For help, see page 3. Are both your printer and computer on? For help, see page 3. Is your USB cable securely attached to your computer and to your printer? For help connecting the USB cable, see page 4. Did you remove the sticker and transparent tape from both print cartridges? Make sure you do not touch or remove the gold contact area from the back and bottom of the print cartridges. For help, see page 5. Is the black cartridge (P/N 12A1970) in the right carrier and the color cartridge (P/N 15M0120) in the left carrier? For help, see page 6. Is the paper loaded correctly? Make sure you do not push the paper too far into the printer. For help, see page 6. Did you install your printer software correctly? Windows Mac OS 8.6 to 9.2 Mac OS X version 10.0.3 to 10.1 From your desktop, click Start Programs or All Programs. If Lexmark Z45 does not appear in your list of programs, install the printer software (see page 8). From the Apple menu, choose Control Panels. If the Lexmark Z45 Control Panel does not appear, install the printer software (see page 9). From the Finder, click Computer, and then double-click the: OS X disk icon Library folder Printers folder Lexmark folder. If the Lexmark Z45 Utility folder does not appear, install the printer software (see page 10). 21