Linksys CIT300 User Guide - Page 87

Right-click the Linksys Dual-Mode Internet Telephony Kit icon on the taskbar. Click - en driver

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8. The handset does not ring when a call comes in. Press and hold down the * key to turn on the ringer. 9. I get the message, "UNAVAILABLE" when I check the Skype contact list or USER STATUS. Do the following until the contact list and user status are available: A. Make sure the Skype-enabled PC is active, not in standby or hibernate mode. B. Make sure the Skype software is active and you are logged into your Skype account. C. Check the cable connections of the USB base station. D. Right-click the Linksys Dual-Mode Internet Telephony Kit icon on the taskbar. Click Exit. To restart the driver, double-click the Linksys Dual-Mode Internet Telephony Kit icon on the desktop. E. Another user may be using the contact list or Skype menu. Try again later. 10. I cannot call a landline number using SkypeOut. Do the following until you can make your call: A. Make sure you enter 00, +, or 011 before you dial the number. B. Check your SkypeOut credit amount to make sure you have enough credits. C. Move the handset closer to the USB base station. 11. I get a busy tone when I make a Skype call. Do the following until you can make your call: A. Make sure the Skype-enabled PC is active, not in standby or hibernate mode. B. Make sure the Skype software is active and you are logged into your Skype account. C. If the contact you are calling is offline, then wait until your contact is online before attempting your call. D. The Skype call may be affected by the Internet connection and the number of active Skype users. Try again later. E. Make sure the handset is properly set up. (Refer to "Chapter 3: Getting Started.") Appendix A: Troubleshooting Common Problems and Solutions Dual-Mode Internet Telephony Kit 77

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Dual-Mode Internet Telephony Kit
77
Appendix A: Troubleshooting
Common Problems and Solutions
8.
The handset does not ring when a call comes in.
Press and hold down the
*
key to turn on the ringer.
9.
I get the message, “UNAVAILABLE” when I check the Skype contact list or USER STATUS.
Do the following until the contact list and user status are available:
A.
Make sure the Skype-enabled PC is active, not in standby or hibernate mode.
B.
Make sure the Skype software is active and you are logged into your Skype account.
C.
Check the cable connections of the USB base station.
D.
Right-click the Linksys Dual-Mode Internet Telephony Kit icon on the taskbar. Click
Exit
. To restart the
driver, double-click the Linksys Dual-Mode Internet Telephony Kit icon on the desktop.
E.
Another user may be using the contact list or Skype menu. Try again later.
10. I cannot call a landline number using SkypeOut.
Do the following until you can make your call:
A.
Make sure you enter 00, +, or 011 before you dial the number.
B.
Check your SkypeOut credit amount to make sure you have enough credits.
C.
Move the handset closer to the USB base station.
11. I get a busy tone when I make a Skype call.
Do the following until you can make your call:
A.
Make sure the Skype-enabled PC is active, not in standby or hibernate mode.
B.
Make sure the Skype software is active and you are logged into your Skype account.
C.
If the contact you are calling is offline, then wait until your contact is online before attempting your call.
D.
The Skype call may be affected by the Internet connection and the number of active Skype users. Try
again later.
E.
Make sure the handset is properly set up. (Refer to “Chapter 3: Getting Started.”)