Linksys SD208 Cisco Small Business Warranty (formerly Linksys) - Page 4

Who is responsible for shipping? To Cisco: Cisco Small Business customers are responsible for shipping the defective unit to Cisco, including brokerage, taxes, customs, and duties incurred. From Cisco: Continental United States and Canada: Cisco will ship the replacement unit to you by UPS ground. [NOTE: Give info for shipping from Cisco elsewhere in the world?]] What is the turnaround time for Cisco to return a replacement product? Cisco will ship a replacement product to the address you provide one to three business days after receiving and processing your defective product. Can Cisco determine if my unit is under warranty from the product serial number or my registration of the product? No. Your product warranty depends on when you purchased your unit and whether you have a proof of purchase (receipt, invoice, or packing slip). Cisco Technical Support requires your proof of purchase in order to verify your product is under warranty. How do I upgrade my Cisco Small Business product? Cisco does not offer refunds or product upgrades. Cisco will replace defective products under warranty for the same product only. What is the procedure for a refund? Refunds are provided by the Cisco Small Business reseller within the period of time the reseller allows. Cisco does not provide refunds. No exceptions. If I am located near Cisco, can I return my product in person? Cisco does not accept walk-ins. Cisco requires all returned merchandise to be shipped to Cisco. No exceptions. Is damage from a thunderstorm covered under the Cisco Small Business warranty? The Cisco Small Business warranty does not cover natural disasters. Cisco recommends you plug your product into a surge protector before use. After my unit is replaced, does my warranty start all over? No, your warranty continues from the original date of purchase.