Linksys WVC54GC User Guide - Page 69

Appendix A: Troubleshooting

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Compact Wireless-G Internet Video Camera Appendix A: Troubleshooting This appendix consists of two parts: "Common Problems and Solutions" and "Frequently Asked Questions." This appendix provides solutions to problems that may occur during the installation and operation of the Compact Wireless-G Internet Video Camera. Read the description below to solve your problems. If you can't find an answer here, check the Linksys website at www.linksys.com. Common Problems and Solutions 1. I can't view the Camera's video using Internet Explorer. Make sure the OCX plug-in was correctly installed. If you're not sure, re-install the plug-in by following these instructions: • On the Welcome screen of the Camera's Web-based Utility, click the View Video button. • A screen mentioning a security warning about an OCX plug-in will appear. Click the Yes button to allow the plug-in to be installed. • You should then be able to view the Camera's streaming video. If you still cannot view the video, make sure you have the rights to install the plug-in in your PC's Internet Explorer. If not, log into your computer as an administrator and install the plug-in. Then you can check if the OCX plug-in has been installed. Follow these instructions: • From Internet Explorer, go to Tools and Internet Options. • On the General screen, click Settings under Temporary Internet files. • Click View Objects. You should see a file named NetCamPlayerWeb Control installed. 2. The OCX plug-in is installed in Internet Explorer, but I cannot view any video. Make sure you have Microsoft Internet Explorer 5.5 or higher installed. Then delete the OCX plug-in by following these instructions: • From Internet Explorer, go to Tools and Internet Options. • On the General screen, click Settings under Temporary Internet files. • Click View Objects. • You should see a file named NetCamPlayerWeb Control installed. Delete this file from the list. • The next time you click View Video from the web browser, you will be prompted to re-install the OCX plugin. 3. When powering on the Camera, I can't immediately access the Camera from my computer. Make sure the Camera's LED is continuously lit. When it is flashing, the Camera is initializing. Appendix A: Troubleshooting 61 Common Problems and Solutions

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61
Appendix A: Troubleshooting
Common Problems and Solutions
Compact Wireless-G Internet Video Camera
Appendix A: Troubleshooting
This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” This
appendix provides solutions to problems that may occur during the installation and operation of the Compact
Wireless-G Internet Video Camera. Read the description below to solve your problems. If you can't find an answer
here, check the Linksys website at
www.linksys.com
.
Common Problems and Solutions
1.
I can’t view the Camera’s video using Internet Explorer.
Make sure the OCX plug-in was correctly installed. If you’re not sure, re-install the plug-in by following these
instructions:
•
On the
Welcome
screen of the Camera’s Web-based Utility, click the
View Video
button.
•
A screen mentioning a security warning about an OCX plug-in will appear. Click the
Yes
button to allow
the plug-in to be installed.
•
You should then be able to view the Camera’s streaming video.
If you still cannot view the video, make sure you have the rights to install the plug-in in your PC’s Internet
Explorer. If not, log into your computer as an administrator and install the plug-in.
Then you can check if the OCX plug-in has been installed. Follow these instructions:
•
From Internet Explorer, go to
Tools
and
Internet Options
.
•
On the General screen, click
Settings
under
Temporary Internet files
.
•
Click
View Objects
. You should see a file named NetCamPlayerWeb Control installed.
2.
The OCX plug-in is installed in Internet Explorer, but I cannot view any video.
Make sure you have Microsoft Internet Explorer 5.5 or higher installed. Then delete the OCX plug-in by
following these instructions:
•
From Internet Explorer, go to
Tools
and
Internet Options
.
•
On the General screen, click
Settings
under
Temporary Internet files
.
•
Click
View Objects
.
•
You should see a file named NetCamPlayerWeb Control installed. Delete this file from the list.
•
The next time you click View Video from the web browser, you will be prompted to re-install the OCX plug-
in.
3.
When powering on the Camera, I can’t immediately access the Camera from my computer.
Make sure the Camera’s LED is continuously lit. When it is flashing, the Camera is initializing.