Mackie HDR Pro User's Guide - Page 6

HDR Pro into the front panel drive bay. Press it firmly into place, and latch it by pressing the bail handle downward until it's fully seated. 3. Insert the key into the lock and turn it a quarter-turn clockwise. The key locks the drive into place and powers the tray. 4. Push in the Power switch on the FireWire drive to turn it on. The M90 drive will appear on the Macintosh desktop. Power Switch 5. To remove a drive, first drag the M90 drive icon to the trash and turn the power off on the FireWire drive. Unlock the drive by inserting the key and turning it a quarterturn counterclockwise. Two keys are packed with the FireWire drive, and one with each M•90 drive. 6. Lift the handle to release the drive, and pull it out of the drive bay. Note: Mackie Media are hard drives, and as we all know, hard drives involve some pretty intricate technology. So don't shake the little darling, and if a tray has just come in from a freezing car or airplane cargo hold, do not install it until it has reached room temperature. Service Service for the FireWire drive bay bought and residing in the United States is available only at Mackie Designs. HDR Pro owners outside the U.S. should consult their local Mackie dealer or distributor for service. 1. Please verify that the problem does indeed lie with the FireWire drive bay, and not the result of a connection or computer problem. Assuming you've done so... 2. Have your FireWire drive bay serial number ready - hopefully you copied it down in the front of this manual (page 3). 3. Call Mackie Tech Support at 800-258-6883 (8 AM to 5 PM, Pacific Time) to explain the problem. If it can't be solved over the phone, you will be issued an RA (Return Authorization) number. You must have an RA number before you can obtain service from the factory. 4. Pack the FireWire drive bay in the original box, with the original foam innards or other packing materials. You DID save that stuff, didn't you? If you didn't, you'll need to purchase a new box and packing materials from Mackie. Mackie is not responsible for any damage resulting from shipments of product in "non-original" packaging. 5. Include a legible note stating your name, return shipping address (no P.O. boxes of course), daytime phone number, the RA number, and a detailed description of the problem, including how we can duplicate it. 6. Write the RA number in HUGE letters on top of the box. 7. Ship the FireWire drive bay to Mackie. We recommend you get insurance on the package. Send it to this address: Mackie Designs Inc. Service Department 16140 Wood-Red Rd. NE, Ste. 5 Woodinville, WA 98072 8. We'll try to fix the FireWire drive bay within five business days. Ask Tech Support for current turnaround times when you call for your RA number. We normally send everything back prepaid using threeday shipping. However, if you rush your FireWire drive bay to us via next-day air, we'll do the same for the return trip. This does not necessarily apply to non-warranty service. 6 HDR Pro