Mackie Onyx FireWire Owner's Manual - Page 34

Appendix A: Service Information - problem

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ONYX FireWire Card Appendix A: Service Information If you think your Mackie product has a problem, please check out the following troubleshooting tips and do your best to confirm the problem. Visit the Support section of our website (www.mackie.com/support) where you will find lots of useful information such as FAQs, documentation, and user forums. You may find the answer to the problem without having to send your Mackie product away. Troubleshooting No Audio into your Computer • Confirm that the Onyx mixer is receiving mic or line-level input signals (the signal LEDs next to the fader should be lighting up). • Make sure the correct driver is selected in the DAW. In Tracktion, this is selected in the Settings tab under Audio Devices. • If the mixer seems fine and you are using Tracktion, click Restart Device in the Settings tab under Audio Devices. Other DAW software applications may have a similar button. • In Tracktion, be sure the correct inputs are selected and the tracks are armed. • Restart your mixer and computer. • Reinstall the drivers from the CD. Glitchy/Distorted Audio into your Computer • Increase the latency setting. Tracktion: Click the Settings tab and then click Audio Devices. On the PC, click the "show ASIO control panel" button and increase the latency setting. On the Mac, increase the latency slider. • In other applications, find the control panel to increase the ASIO (PC) or Core Audio (Mac) latency setting. Inputs Reversed with Two Mixers • Turn on the mixers in reverse order, exactly as you did when installing the drivers. 34 ONYX FireWire Card

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ONYX FireWire Card
ONYX FireWire Card
Appendix A: Service Information
If you think your Mackie product has a problem, please check out the following
troubleshooting tips and do your best to confirm the problem. Visit the Support
section of our website (www.mackie.com/support) where you will find lots of use-
ful information such as FAQs, documentation, and user forums. You may find the
answer to the problem without having to send your Mackie product away.
Troubleshooting
No Audio into your Computer
•
Confirm that the Onyx mixer is receiving mic or line-level input signals (the
signal LEDs next to the fader should be lighting up).
•
Make sure the correct driver is selected in the DAW. In Tracktion, this is
selected in the Settings tab under Audio Devices.
•
If the mixer seems fine and you are using Tracktion, click Restart Device in
the Settings tab under Audio Devices. Other DAW software applications may
have a similar button.
•
In Tracktion, be sure the correct inputs are selected and the tracks are armed.
•
Restart your mixer and computer.
•
Reinstall the drivers from the CD.
Glitchy/Distorted Audio into your Computer
•
Increase the latency setting.
Tracktion: Click the Settings tab and then click Audio Devices. On the PC,
click the "show ASIO control panel" button and increase the latency setting.
On the Mac, increase the latency slider.
•
In other applications, find the control panel to increase the ASIO (PC) or
Core Audio (Mac) latency setting.
Inputs Reversed with Two Mixers
•
Turn on the mixers in reverse order, exactly as you did when installing the
drivers.