Magellan eXplorist 300 Manual - English - Page 88
Contacting Magellan Support - north america
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Contacting Magellan Support 82 The following information is provided so that if you need support for your Magellan eXplorist in North America, you can direct your questions/comments to the proper person at Thales Navigation. Customers in North America, Central America, South America, Asia, and South Pacific regions. Technical Support If you need technical assistance, "how-to" help, or an answer to a technical question about the functionality of your Magellan product, please contact us on the Internet at www.magellangps.com or you may reach technical support by fax or phone. Our technical support phone representatives are available Monday through Friday, 6:00 a.m. to 5:00 p.m. P.S.T/P.D.T. Telephone: 800-707-9971 or +1 909-394-5000 (Outside North America). You may also reach technical support by fax: +1 909-394-7050 [Attn: Tech. Support]. E-mail: [email protected] Warranty Service To obtain warranty service on your eXplorist, you must contact us for a return authorization prior to shipment of product. Packages arriving at our dock without an RMA (Return Merchandise Authorization) may be refused. To obtain an RMA, simply contact our technical support group at: Tel: 800-707-9971 or 909-394-5000 Fax: 909-394-7050 [Attn: Tech. Support] E-mail: [email protected]