Magic Chef MCSCWD27S5 User Manual - Page 23

Troubleshooting

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TROUBLESHOOTING ALARM CODE DETECTION Alarm Code Cause of Problem E30 Door is not properly closed. E10 Problem with water flow. E21 Water taking too long to drain. E12 Water overflow. EXX Other Solution Check if clothes are stuck in door. Close door and restart. Check if the water pressure is too low. Make sure inlet hose is not bent or blocked. Check if the inlet valve filter is blocked. Check if the drain hose is blocked. Restart the washer. Restart machine to clear. Call customer service if code persists. NOTE: After trying the solution, restart the washing machine. If code persists, contact customer service. When the washing machine needs servicing, please contact our customer service department, and a representative will try to diagnose the issue. Please do not dismantle the washing machine without prior permission. Doing so will void your warranty. If the washing machine fails to operate properly, or it sounds an alarm, please check the following guidelines for possible solutions to common problems or alarm indicators. LIST OF PROBLEMS AND POSSIBLE SOLUTIONS Problem Washing machine will not start . Cause Solution Check if the door is closed tightly. Check if power plug is properly inserted. Check if water supply is open. Check if "On/Off" button is pressed. Check if "Start/Pause" button is pressed. Door cannot be opened. Safety lock is engaged. Disconnect the power. Heating fault Water leakage NTC thermistor is damaged and heating pipe is worn. The connection between inlet pipe or outlet hose and tap or washing machine is not tight. Contact customer service. Check and fasten water pipes. Drain pipe is blocked. Clean up outlet hose and drain. Water overflowing from the bottom of the Machine The inlet pipe is not connected firmly. Outlet hose has water leakage. Fix the inlet pipe. Replace the drain hose. Indicator or display do not light. Power is disconnected. Check if plug is connected correctly and power is on. PC board has problems. Contact customer service. Harness has connection problem. 2

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2
TROUBLESHOOTING
ALARM CODE DETECTION
Alarm Code
Cause of Problem
Solution
E30
Door is not properly closed.
Check if clothes are stuck in door.
Close door and restart.
E10
Problem with water flow.
Check if the water pressure is too low.
Make sure inlet hose is not bent or blocked.
Check if the inlet valve filter is blocked.
E21
Water taking too long to drain.
Check if the drain hose is blocked.
E12
Water overflow.
Restart the washer.
EXX
Other
Restart machine to clear. Call customer service if code persists.
NOTE
:
After trying the solution, restart the washing machine. If code persists, contact customer service.
When the washing machine needs servicing, please contact our customer service department, and a representative
will try to diagnose the issue. Please do not dismantle the washing machine without prior permission. Doing so
will void your warranty.
If the washing machine fails to operate properly, or it sounds an alarm, please check the following guidelines for
possible solutions to common problems or alarm indicators.
LIST OF PROBLEMS AND POSSIBLE SOLUTIONS
Problem
Cause
Solution
Washing machine
will not start .
Check if the door is closed tightly.
Check if power plug is properly inserted.
Check if water supply is open.
Check if “On/Off” button is pressed.
Check if “Start/Pause” button is pressed.
Door cannot be opened.
Safety lock is engaged.
Disconnect the power.
Heating fault
NTC thermistor is damaged and
heating pipe is worn.
Contact customer service.
Water leakage
The connection between inlet
pipe or outlet hose and tap or
washing machine is not tight.
Check and fasten water pipes.
Drain pipe is blocked.
Clean up outlet hose and drain.
Water overflowing from
the bottom of the
Machine
The inlet pipe is not connected
firmly.
Fix the inlet pipe.
Outlet hose has water leakage.
Replace the drain hose.
Indicator or display do
not light.
Power is disconnected.
Check if plug is connected correctly and power is on.
PC board has problems.
Contact customer service.
Harness has connection problem.