Marantz ER2500 User Guide - Page 42

ENGLISH TROUBLE SHOOTING If you believe that a malfunction has occurred, first check the points listed below. The problem may have been caused by a simple operational error or a connection problem. If the problem is not solved even after carrying out the following checks, consult your dealer or nearest Marantz sales office or service center. No power. • Check the connection to the AC wall outlet completely. Playback does not start. • Reload the disc with the label side UP. • The disc may get dirty or scratched. • Do not play warped discs. The image is distorted or monochromatic. • The color system selected does not match your TV. • Select the aspect ratio to match your TV. The aspect ratio of the screen cannot be changed. • The aspect ratio might be fixed by the disc. • Depending on the TV, you may not be able to change the aspect ratio. There is no sound or only a very low-level sound is heard. • Check that the speakers and components are connected securely. • Check the operation of the connected component. • Check the audio output setting. • The sound is muted during pause, slow play, fast forward/reverse, and step play. Press the 2 (PLAY) button to resume normal playback. Sound skips. • Place the unit on a stable place to avoid vibration and shock. • If the disc is dirty, clean the surface of the disc. • Don't use scratched, damaged or warped discs. Can not receive FM/AM radio broadcast. • Connect the antenna correctly. • Change the antenna location. • For FM radio, stereo receiving can cause a bit more noise than monaural receiving. Change the receiving mode to monaural. • Noise on AM radio may be caused by another equipment. Move the equipment far from the tuner or loop antenna. • Multi-path distortion (radio signal is received through multiple paths because of reflection by buildings or so) may cause noise. Change the location of the antenna or the unit. MAINTENANCE Clean this unit with a soft, slightly dampened lint-free cloth. Do not use any cleaning agents as they may have a corrosive effect. Do not expose the unit, batteries or discs to humidity, rain, sand or excessive heat (caused by heating equipment or direct sunlight). PROHIBIT icon appears on the screen. • The operation is not permitted by the disc or the unit. • Note that during playback of a title part (cautions, software maker's logo, etc.), most operations are prohibited by the disc. • If another operation is still in process, wait a moment and try again. Picture playback stops and operation buttons do not work. • Turn the unit off and back on again and restart the playback. No picture. • Turn on the TV. • Check that the system is connected properly. • Make sure you have selected the proper video input on the TV so that you can view the pictures from the this unit. • When your TV isn't compatible with Progressive scan, never set the progressive mode on. ( p37) • Check the aspect ratio setting. Picture noise. • If video from this system has to go through your VCR to get to your TV, the copy-protection applied to some DVD programs could affect picture quality. Please connect the unit directly to your TV. Severe hum or noise is heard. • Check that the speakers and components are connected securely. • Make sure the line cords and speaker cables are as far away from the AC supply as possible. Remote control doesn't work. • When the function is selected by the main unit and remote control unit differs, remote control doesn't work. Press the FUNCTION buttons of the remote control unit to select correct function. (Even when the FUNCTION buttons are pressed without IR sensor at the main unit, the function of the remote control unit will be changed.) • If the batteries in remote control unit are dead, change the batteries. • Use remote control unit within the range (5m / 15ft) and IR sensor at the front panel. • Clear obstacles between the remote control unit and the main unit. • If a strong light is near the unit, turn it off. Cannot play. • Load a disc with the playback side facing down. If the disc is dirty, clean the surface of the disc. • A blank disc has been loaded. Load a prerecorded disc. • Check the region code of the DVD. If the this unit cannot read discs correctly use a commonly available cleaning disc to clean the lens before taking the unit to be repaired. Other cleaning methods may destroy the lens. Always keep the tray closed to avoid dust on the lens. The lenses may cloud over when this unit is suddenly moved from cold to warm surroundings. It is not possible to play a disc then. Leave the unit in a warm environment until the moisture evaporates. 38