Maytag MGD8630HW Owners Manual - Page 15

TROUBLESHOOTING - CONNECTIVITY Connection Status Control Panel Indicator Lights Dryer is not connected • Smart Grid (Connected) status indicator is OFF Dryer is attempting to connect to home Wi-Fi router • Smart Grid (Connected) status indicator is blinking slowly Dryer is connected to home Wi-Fi router, but Whirlpool® app or Smart Grid functions do not work • Smart Grid (Connected) status indicator is blinking Dryer is connected to home Wi-Fi router, and the Whirlpool® app works • Smart Grid (Connected) status indicator is ON First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca). If you experience Dryer is not connected to home Wi-Fi router: Smart Grid (Connected) status indicator is off Smart Grid (Connected) status indicator does not light at all after pressing the WiFi Connect button Possible Causes The dryer may be in standby mode. The dryer has never been connected to the home Wi-Fi router. The dryer has been connected to the home Wi-Fi router, but dryer Wi-Fi is off. Lost connection to home Wi-Fi router. Weak signal strength or signal interference between the dryer and router. Something may be wrong with the dryer. Solution Touch the POWER/CANCEL button on the dryer and observe indicators. All indicator lights are off when in standby mode. See the Whirlpool® app. Touch and hold WIFI CONNECT for 3 seconds. The Smart Grid (Connected) status indicator should blink while connecting (this may take up to 2 minutes). Check whether the router is on and working with other computers or devices in the home (able to access the internet). Try to place the wireless router closer to the dryer. It may be necessary to install a Wi-Fi range extender. Unplug or disconnect dryer power for 30 seconds. Return power. Repeat Wi-Fi connect process. Verify that the dryer operates correctly except for not being able to connect. Call for service. Dryer is connected to home Wi-Fi router, but Whirlpool® app or Smart Grid functions do not work Smart Grid features on the dryer may Check whether the Smart Grid (Connected) status indicator is be off. on continuously. Touch and hold WIFI CONNECT for 3 seconds to turn Smart Grid feature on. Connection to the Whirlpool® app and Check if the Smart Grid (Connected) status indicator is blinking. Smart Grid service may be unavailable. User account has not been properly set See the Whirlpool® app for account setup and dryer registration up, or the dryer has not been registered instructions. in an account. Verify that the dryer is paired with your account in the app. Verify correct e-mail address, mobile number, and notification preferences. 15