Maytag MVWX600BW Use & Care Guide - Page 12
Troubleshooting
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TROUBLESHOOTING First try the solutions suggested here or visit our website at www.maytag.com/product_help In Canada www.maytag.ca for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Vibration or Off-Balance Check the following for proper installation or see "Using Your Washer" section. Feet may not be in contact with the floor and locked. Washer may not be level. Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. See "Installation Instructions". Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. Load could be unbalanced. See "Level the Washer" in Installation Instructions. Load garments in loose heaps evenly around the washplate. Adding wet items to washer or adding more water to basket could unbalance washer. Wash smaller loads to reduce imbalance. Do not tightly pack. Avoid washing single items. Use Bulky/Sheets cycle for oversized, non-absorbent items such as jackets and small comforters. See "Cycle Guide" and "Using Your Washer" in this Use and Care Guide. Noises - For normal operating sounds, go to www.maytag.com/product_help Clicking or metallic noises Objects caught in washer drain system. Gurgling or humming Washer may be draining water. Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket. It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles. Humming Load sensing may be occuring. You may hear the hum of the sensing spins after you have started the washer. This is normal. Water Leaks Check the following for proper installation: Washer not level. Fill hoses not attached tightly. Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed. Tighten fill-hose connection. Fill hose washers. Make sure all four fill hose flat washers are properly seated. Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub. Do not place tape over drain opening. Check household plumbing for leaks or clogged sink or drain. Water can backup out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.) Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment and cause water to splash off tub. See "Using Your Washer" for loading instructions. Washer not performing as expected Not enough water in washer Load not completely covered in water. This is normal operation for an HE low-water washer. The load will not be completely under water. The washer senses load sizes and adds correct amount of water for optimal cleaning. See "What's New under the Lid." IMPORTANT: Do not add more water to washer. Adding water lifts the garments off the washplate, resulting in less effective cleaning. 12