Memorex Tinkerbell Mix Stick DDA8040-TNK Quick Reference Guide - Page 25

TROUBLESHOOTING GUIDE If you experience a problem with this unit, check the chart below before calling for service. SYMPTOM Unit will not turn on. No sound. The computer is not recognizing the player. WMA files with DRM can't playback. CAUSE SOLUTION Battery is low/empty. Recharge battery as described on page 8. POWER switch is not Slide POWER switch to the in the ON position. ON position. Headphones are not Insert headphones. inserted. Volume is set too Raise the volume using the low. VOLUME Up button. The MP3 or WMA files Download uncorrupted are corrupted. files. No files are in the Upload files to the unit as player. described on pages 16-18. The player is Make sure player is not securely connected. securely connected. Win98 Driver isn't installed Install Win98 driver and/or see or computer is not pages 10-12 for compatible. compatibility. Incorrect downloading See page 18 to download methods. WMA files with DRM. 25