Motorola DEFY with MOTOBLUR User Guide - Page 52

Troubleshooting, Crash recovery, Service & repairs

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2 On the phone profile page, follow the link to locate your phone. MOTOBLUR locates your phone using GPS and AGPS (see the important legal and safety information packaged with your phone). Remote clear To wipe your phone data: 1 Log into your MOTOBLUR account: www.motorola.com/mymotoblur. 2 On the phone profile page, follow the link to delete data. Warning: All downloaded apps and user data on your phone will be deleted. Data on your memory card will not be deleted. Restore your phone If you lose your phone, don't worry. Your contacts are backed up on MOTOBLUR. To restore your contacts and account settings after a reset, remote clear, or on a new MOTOBLUR phone, just log into your existing MOTOBLUR account. Please note that text messages, downloaded applications, call logs, and items stored on your phone will not be restored. To restore your Android Market™ apps, see "Manage & restore apps" on page 12. 50 Troubleshooting Troubleshooting we're here to help Crash recovery In the unlikely event that your phone stops responding to touches and key presses, try a quick reset. Remove the back cover and battery ("Assemble & charge" on page 3), then replace and turn on your phone as usual. Service & repairs If you have questions or need assistance, we're here to help. Go to www.motorola.com/repair (United States) or www.motorola.com/support (Canada), where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at: 1-800-734-5870 (United States), 1-888-390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada).

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50
Troubleshooting
2
On the phone profile page, follow the link to locate
your phone.
MOTOBLUR locates your phone using GPS and
AGPS (see the important legal and safety
information packaged with your phone).
Remote clear
To wipe your phone data:
1
Log into your MOTOBLUR account:
www.motorola.com/mymotoblur
.
2
On the phone profile page, follow the link to delete
data.
Warning:
All downloaded apps and user data on
your phone will be deleted. Data on your memory
card will not be deleted.
Restore your phone
If you lose your phone, don’t worry. Your contacts are
backed up on MOTOBLUR.
To restore your contacts and account settings after a
reset, remote clear, or on a new MOTOBLUR phone,
just log into your existing MOTOBLUR account. Please
note that text messages, downloaded applications, call
logs, and items stored on your phone will not be
restored. To restore your Android Market™ apps, see
“Manage & restore apps” on page 12.
Troubleshooting
we’re here to help
Crash recovery
In the unlikely event that your phone stops responding
to touches and key presses, try a quick reset. Remove
the back cover and battery (“Assemble & charge” on
page 3), then replace and turn on your phone as usual.
Service & repairs
If you have questions or need assistance, we’re here
to help.
Go to www.motorola.com/repair
(United States) or
www.motorola.com/support
(Canada), where you can
select from a number of customer care options. You
can also contact the Motorola Customer Support
Center at: 1-800-734-5870 (United States),
1-888-390-6456 (TTY/TDD United States for hearing
impaired), or 1-800-461-4575 (Canada).