Motorola DTR650 User Manual - Page 57

Troubleshooting, Symptom, Try - programming cable

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Chapter 6 Troubleshooting Symptom Try This: Display shows "User Not Available" when PTT pressed No Power Message not transmitted Cannot receive Private calls Cannot receive Public Group Cannot access Remote Monitor, Time or Remote Disable (DTR650 only) Time Update not received Limited talk range Message not received Poor audio quality Low batteries Cannot see all PrivateGroups in Contact List Serial Clone failed Display shows "Please Try Again" when PTT pressed Cannot see any Private contacts in the Contact List Cannot add maximum number of PrivateGroups Display shows "ID Not Available" when trying to add a PrivateGroup Target radio is in a call, try again after 30 seconds to determine if call has been completed. Target radio is out of range. At least one radio (Private or Group call) must be turned on and within range to transmit. Recharge or replace Li-Ion battery. Make sure Push to Talk is completely pressed while transmitting. Recharge or replace battery. Verify that radio is programmed correctly. Verify that the radio is on your home channel. Make sure that the PublicGroup has the same Channel and PublicGroup ID. Make sure that Manager Mode has been enabled in Programming. Private ID of the transmitting radio must be in the Contact List of a receiving radio to accept a Time / Date update. Steel and/or concrete structures, heavy foliage, buildings, or vehicles decrease range. Check for clear line of sight to improve range. Confirm radios have been properly programmed. Recharge or replace battery. Radios are too close together. They must be at least 5 feet apart. Radios are too far apart or obstacles are interfering with transmission. Recharge or replace batteries. Extreme operating temperatures affect battery life. Manager Mode must be enabled to see PrivateGroups not on your home channel or of which you are not a member. Make sure clone cable is properly connected. The radio is busy. Try calling again. Check to see if the Private contact is set to Group Only. A Private contact that is set to Group Only will not see Private contacts in the Contact List. To increase communications security, PrivateGroups reuse Private IDs in the system. Therefore, the number of PrivateGroups allowed cannot be more than the number of Private contacts in the system. Adding more Private contacts will allow more PrivateGroups to be entered, until the maximum is reached. No ID is available since all have already been used to create a PrivateGroup. Adding more Private contacts allows more additional PrivateGroups, until the maximum amount.

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Chapter 6
Troubleshooting
Symptom
Try This:
Display shows "User Not
Available" when PTT pressed
Target radio is in a call, try again after 30 seconds to determine if call has been
completed. Target radio is out of range. At least one radio (Private or Group call)
must be turned on and within range to transmit.
No Power
Recharge or replace Li-Ion battery.
Message not transmitted
Make sure Push to Talk is completely pressed while transmitting.
Recharge or replace battery. Verify that radio is programmed correctly.
Cannot receive Private calls
Verify that the radio is on your home channel.
Cannot receive Public Group
Make sure that the PublicGroup has the same Channel and PublicGroup ID.
Cannot access Remote Monitor,
Time or Remote Disable
(DTR650 only)
Make sure that Manager Mode has been enabled in Programming.
Time Update not received
Private ID of the transmitting radio must be in the Contact List of a receiving radio
to accept a Time / Date update.
Limited talk range
Steel and/or concrete structures, heavy foliage, buildings, or vehicles decrease
range. Check for clear line of sight to improve range.
Message not received
Confirm radios have been properly programmed.
Recharge or replace battery.
Poor audio quality
Radios are too close together. They must be at least 5 feet apart.
Radios are too far apart or obstacles are interfering with transmission.
Low batteries
Recharge or replace batteries. Extreme operating temperatures affect battery life.
Cannot see all PrivateGroups in
Contact List
Manager Mode must be enabled to see PrivateGroups not on your home channel
or of which you are not a member.
Serial Clone failed
Make sure clone cable is properly connected.
Display shows "Please Try
Again" when PTT pressed
The radio is busy. Try calling again.
Cannot see any Private contacts
in the Contact List
Check to see if the Private contact is set to Group Only. A Private contact that is set
to Group Only will not see Private contacts in the Contact List.
Cannot add maximum number of
PrivateGroups
To increase communications security, PrivateGroups reuse Private IDs in the
system. Therefore, the number of PrivateGroups allowed cannot be more than the
number of Private contacts in the system. Adding more Private contacts will allow
more PrivateGroups to be entered, until the maximum is reached.
Display shows °ID Not Available±
when trying to add a
PrivateGroup
No ID is available since all have already been used to create a
PrivateGroup. Adding more Private contacts allows more additional
PrivateGroups, until the maximum amount.