Motorola mt7711 User Guide - Page 14

• If your phone has a base that needs to be powered, make sure it has a secure connection to a live outlet. • If your phone's handset uses a battery, make sure this is fully charged. • If you have connected to your home's telephone wiring, make sure that the home's wiring is disconnected at the demarc from the telephone company's network. The demarc is where the telephone company's network enters into the home and connects to the home phone wiring. What if my MT7711 has been working, then stops working? • First turn your MT7711 off for at least 8 seconds, then on, to see if that fixes the problem. • If the MT7711's lights don't come on, check that the modem is getting power from its power cube and that the MT7711's power button is on. • Check your MT7711 Ethernet or telephone cables, if used. • Check with your service provider. Sometimes there's a service outage or some other service issue. Sometimes a service outage also affects your TV service, so check that. What if I'm getting Internet service but my speed is disappointing? • Be sure you know what speed you're paying for. • Check the speed with a computer using a wired Ethernet connection and plugged into one of the modem's Ethernet ports. Use one of the tools found when you search the phrase: broadband speed test. Make sure your computer's wired Ethernet LAN port supports gigabit rates (1000BT or GE). You will need this to achieve service speeds of 100 Mbps or greater. • If you get good speed when a computer's plugged into the modem, you may have a wireless problem. In that case, please re-read the wireless router section. • Some video streaming services get bottlenecked, especially at busy times like after dinner. See whether you have the speed 13