Motorola mt7711 User Guide - Page 15

problem at less busy times or when using another streaming service. • Try connecting your MT7711 nearer to where the coaxial cable comes into your home. This lets you see whether your home's cabling is a problem. • If you're using a splitter with your MT7711, try the MT7711 without the splitter to see if that helps. If it does, you may need to get a better splitter, one with a top frequency of at least 1,000 MHz. What if I'm told that my MT7711 isn't approved by my cable service provider? If your Cable Service Provider is Comcast Xfinity, then that's not true. The MT7711 is specifically listed on the Comcast Xfinity website as an approved device for Internet and phone services at mydeviceinfo.xfinity.com . Other leading cable service providers have a list of certified cable modems for each of their Internet speeds. You can check the list for your service provider. You can also find information about certifications at www.motorolanetwork.com/services What if I am connected wirelessly but my connection seems slow or keeps dropping? Please re-read the Wireless Router section above. What if I don't know my MT7711's Wireless Network Name/SSID or Security Key/Password? The default values are printed on the bottom label of the MT7711. Use these unless you changed them. If you changed them, try to remember where you put the new values. If you have a device that connects wirelessly to the MT7711, it may show the Wireless Network Name/SSID and Password. You can also find this information in the MT7711 Configuration Manager. Information about using this is in the Configuration Manager section above. 14