Mr. Coffee JWX27 User Manual - Page 12

BVMC-JWX12CUP_15ESM1.qxd:133834 1/28/15 2:35 PM Page 22 TROUBLESHOOTING YOUR COFFEEMAKER PROBLEM POSSIBLE CAUSE SOLUTION THE COFFEE TASTES BAD Coffee grounds other USE COFFEE GRIND than for an automatic RECOMMENDED drip coffeemaker FOR AUTOMATIC were used. DRIP COFFEEMAKERS. The ground USE CORRECT coffee-to-water ratio GROUND was unbalanced. COFFEE-TO-WATER RATIO. The coffeemaker needs cleaning. CLEAN COFFEEMAKER AS DESCRIBED IN "CLEANING AND MAINTAINING YOUR COFFEEMAKER" SECTION. THE GROUNDS ARE The filter is not IN THE COFFEE properly seated in the basket. SEAT FILTER PROPERLY WITHIN THE FILTER BASKET. The filter collapsed. REMOVE FILTER AND REPLACE. Do you still have questions? You can call us toll-free at the Consumer Service Department,1-800-MR COFFEE (1-800-672-6333) or you can visit us at www.mrcoffee.com. 22 SERVICE AND MAINTENANCE Replacement Parts Replacement parts can be purchased through your local retailer, online at www.mrcoffee.com, or by calling our service centers for information on where you can find a store that carries replacement parts. For better tasting coffee, we recommend that you use a MR. COFFEE® brand replacement parts. • Coffee Filters -This coffeemaker uses MR. COFFEE® brand 10-12 cup basket-style paper filter or a MR. COFFEE® brand permanent filter. • Water Filtration - Use MR. COFFEE® water filtration replacement disks (WFF-6) for best results, • Decanters - This coffeemaker uses the MR. COFFEE® brand 12-Cup, Black, Replacement Decanter - PLD12 or MR. COFFEE® brand 12-Cup, White, Replacement Decanter - PLD13, depending on the model and color. Repairs If your coffeemaker requires service, do not return it to the store where you purchased it. All repairs and replacements must be made by Sunbeam or by an authorized Service Center. If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers to find the location of the nearest authorized service center: U.S. 1-800-MR COFFEE (1-800-672-6333) Canada 1-800-667-8623 You may also visit our website at www.mrcoffee.com To assist us in serving you, please have the coffeemaker model number and date of purchase available when you call. The model number is on the bottom of the coffeemaker. We welcome your questions, comments or suggestions. 23