Netgear 778S User Guide - Page 110

Cannot Connect to Wi-Fi, Cannot Connect Through USB

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● You are outside network coverage areas. ● Your device's internal antenna is pointing in the wrong direction. ● You are in or near a structure that is blocking the signal. ● You are near a device that is causing radio signal interference. ● A network or account problem is preventing you from obtaining service. See also Improving Signal Strength. Cannot Connect to Wi-Fi If your computer cannot connect to the Main or Guest Wi-Fi networks of the NETGEAR Mingle Mobile Hotspot, there are several things you should check. Make sure that: ● The maximum number of Wi-Fi devices has not been reached. (To determine the number of connected Wi-Fi devices and set the maximum, see Displaying and Blocking Currently Connected Devices (Block List) and Setting the Maximum Number of Wi-Fi Devices.) ● You're connecting to the correct Wi-Fi network (SSID), and you're using the correct WiFi password. ● Nobody has changed the name or password of the Wi-Fi network. ● Wi-Fi is not disabled because your device is tethered. See Disable Wi-Fi When Tethering Device (Connected Through USB). ● Your computer supports the type of Wi-Fi security that the network is set to use. Note: All the devices used with the NETGEAR Mingle Mobile Hotspot must support the selected security type. ● Your computer supports Wi-Fi 802.11g (if Connection Rate is set, in the Options Tab to 802.11g only). ● Your computer has not been blocked through MAC filtering. (See Allowing or Denying Computers Access to the Network (MAC Filter).) Tip: If some settings are preventing you from connecting to Wi-Fi, connect to your device through the micro USB cable, and then change the settings. (See Connecting Through USB.) Cannot Connect Through USB If your computer cannot connect to the NETGEAR Mingle Mobile Hotspot through the micro USB cable, go through the following steps. Troubleshooting 109

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●
You are outside network coverage areas.
●
Your device’s internal antenna is pointing in the wrong direction.
●
You are in or near a structure that is blocking the signal.
●
You are near a device that is causing radio signal interference.
●
A network or account problem is preventing you from obtaining service.
See also
Improving Signal Strength
.
Cannot Connect to Wi-Fi
If your computer cannot connect to the Main or Guest Wi-Fi networks of the NETGEAR Mingle
Mobile Hotspot, there are several things you should check.
Make sure that:
●
The maximum number of Wi-Fi devices has not been reached. (To determine the
number of connected Wi-Fi devices and set the maximum, see
Displaying and Blocking
Currently Connected Devices (Block List)
and
Setting the Maximum Number of Wi-Fi
Devices
.)
●
You’re connecting to the correct Wi-Fi network (SSID), and you’re using the correct Wi-
Fi password.
●
Nobody has changed the name or password of the Wi-Fi network.
●
Wi-Fi is not disabled because your device is tethered. See
Disable Wi-Fi When
Tethering Device (Connected Through USB)
.
●
Your computer supports the type of Wi-Fi security that the network is set to use.
Note:
All the devices used with the NETGEAR Mingle Mobile Hotspot must support the
selected security type.
●
Your computer supports Wi-Fi 802.11g (if
Connection Rate
is set, in the
Options Tab
to
802.11g
only).
●
Your computer has not been blocked through MAC filtering. (See
Allowing or Denying
Computers Access to the Network (MAC Filter)
.)
Tip:
If some settings are preventing you from connecting to Wi-Fi, connect to your device
through the micro USB cable, and then change the settings. (See
Connecting Through USB
.)
Cannot Connect Through USB
If your computer cannot connect to the NETGEAR Mingle Mobile Hotspot through the micro
USB cable, go through the following steps.
Troubleshooting
109