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Netgear 778S User Guide - Page 111

Cannot Display the Home

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■ Make sure that you've installed the device driver, as described in Making a Tethered Connection. Cannot Display the Home Page Your Web browser may display an error message when you try to display the home page. The error message depends on your Web browser. ● "Could not connect to remote server" (Opera) ● "Internet Explorer cannot display the webpage" (Internet Explorer) ● "Oops! This link appears to be broken" (Google Chrome) ● "Safari can't open the page" (Safari) ● "The connection has timed out" (FireFox) Check the following: ● Your device is turned on. (See Turning Your Device On and Off.) ● You have established a connection to your device (through Wi-Fi or through the micro USB cable). ● Make sure you're typing the correct address in the Web browser. § Try http://minglehotspot (unless you've changed the URL in Changing the Mingle Manager URL.) § If the home page is still not displayed, try http://192.168.1.1 or, if you're using custom routing settings, replace "192.168.1.1" with the appropriate IP address. ● The Web browser is a recent version, and Java-enabled. The following are recommended: § Internet Explorer® (version 8.0 or higher) § Mozilla Firefox® (version 4.0 or higher) § Google Chrome™ (version 17 or higher) § Apple Safari® (version 5.0 or higher) § Apple Safari® Mobile (version iOS 4.0) § Android Browser (Android OS 2.2 or higher) ● If your computer has other adapters (for example, Ethernet) connected to other networks, disable or remove them from your computer. Troubleshooting 110

Section	Page
Table of Contents	2
Get Started	9
Your Device	9
Package Contents	10
Care and Maintenance	11
System Requirements	11
Setting Up Your Device	11
Device Setup	11
Starting Your Device for the First Time	12
Getting Help	13
Visiting the Virgin Mobile Website	13
Contacting Virgin Mobile Customer Service	13
Device Basics	14
Components of Your Device	14
3G, and LTE Networks	14
Mobile Broadband Information and Settings	15
Signal Information	15
Internet Connection Information	16
Battery	16
Installing the Battery	16
Charging the Battery	17
Battery Information and Settings	19
Power Button	20
Turning Your Device On and Off	20
Controlling Your Device Using the Power Button	20
Restarting Your Device	21
LCD	21
Micro-SIM	21
Alerts	21
Your Network Connection	23
Launching Your Network Connection	23
Setting up a Guest Wi-Fi Network	23
Turning the Guest Wi-Fi Network On	23
Turning the Guest Wi-Fi Network Off	24
Randomizing the Guest Wi-Fi Password	24
Change the Guest Wi-Fi Password	25
Sharing Your Connection	25
Manually Entering the Wi-Fi Information	25
Connecting Through WPS	25
Connecting Through USB	27
Making a Tethered Connection	28
TRU-Install	29
LCD Interface	30
Interpreting the LCD	30
LCD Information Screens	31
Alerts Screen	31
Guest Wi-Fi Screen	32
About Screen	33
Mingle Manager (Browser) Interface	35
Home Page	35
Displaying the Mingle Manager Home Page	37
Logging In as an Administrator	37
Data Usage	38
My Account Summary	39
Alerts	39
Status (Connection Details)	40
Devices Page	41
Wi-Fi Page	42
Connect Tab	42
Options Tab	44
MAC Filter Tab	48
GPS Page	49
Settings Page	51
General > Device Tab	52
General > Software and Reset Tab	54
General > System Logs Tab	56
Network > Preferences Tab	57
Network > APN (Access Point Name) Tab	58
Network > SIM Security Tab	59
Network > Status Details Tab	60
Router > Basic Tab	63
Router > Port Forwarding Tab	65
Router > Port Filtering Tab	67
Support Page	68
About Page	69
Feedback Page	73
Device Settings	75
Interface Language	75
Setting the Default Language	75
Temporarily Setting the Mingle Manager Language	75
Display Settings	75
Setting the LCD Timeout	75
Setting the LCD Brightness	76
Router Settings	76
Enabling VPN Passthrough	76
UPnP (Universal Plug and Play)	77
DHCP	77
DNS Mode	78
Enabling Port Forwarding	78
Enabling Port Forwarding for an Application	79
Disabling Port Forwarding for an Application	79
DMZ	79
Port Filtering Panel: Enabling Port Filterings	80
Port Filtering Panel: Enabling Port Filtering for an Application	81
Port Filtering Panel: Disabling Port Filtering for an Application	81
Login Settings	81
Changing the Mingle Manager URL	81
Changing the Mingle Manager Password	82
Configuring Networks	83
Viewing Network Activation Information	83
Viewing Data Usage	83
Network Settings	84
Setting the Allowed Network Mode	84
Configuring Access Point Names	84
Software and Reset	86
Exporting and Importing Settings	86
Exporting Settings	86
Importing Settings	86
Update Mobile Hotspot Software and Firmware	87
Downloading Software Updates	87
Resetting Your Device	88
Clearing Account Details Only	88
Resetting Device Settings Only	88
Resetting to Factory Default Settings	89
GPS Settings	90
Enabling / Disabling GPS	90
Setting the GPS Mode	90
Using Metric Units	91
Configuring the Wi-Fi Network	92
Setting the Maximum Number of Wi-Fi Devices	92
Wi-Fi Security	92
Change Wi-Fi Network Names and Passwords	93
Displaying Main Wi-Fi Network Name and Password on LCD Home Screen	94
Enable / Disable the Block List	95
Displaying and Blocking Currently Connected Devices (Block List)	95
View and Unblock Devices (Block List)	95
Allowing or Denying Computers Access to the Network (MAC Filter)	96
Disable Wi-Fi When Tethering Device (Connected Through USB)	97
Setting the Sleep (Inactivity) Timer	98
Wi-Fi Channel	98
Frequently Asked Questions	100
How Can I Tell I’m Connected to 3G or LTE?	100
How Do I Connect to Wi-Fi?	100
What Do I Do if I Forget the Main or Guest Wi-Fi Password?	101
What Do I Do if I Forget the Administrator Password?	101
If the Connection is “Always On,” Am I Always Being Billed?	101
Questions About GPS	102
What is GPS?	102
Where Can I Use GPS?	102
How Do I Enable or Disable GPS?	102
What are some GPS Limitations?	102
How Can I Stream GPS Data to Use With a Third-party GPS Application?	102
Questions About WPS	103
What is WPS?	103
How do I Use WPS?	103
If a Wireless Device has a WPS Button or a WPS Software Option, Must I Use it to Connect Via Wi-Fi?	103
How Do I Access My Corporate Network Through a VPN?	103
Are Terminal Sessions Supported?	103
Tips	104
Extending Battery Life	104
Mobile Hotspot Location	104
Improving Signal Strength	104
Improving 3G Network Service	105
Improving Wi-Fi Performance	105
Security Tips	106
Finding the MAC Address	107
Finding the IP Address	108
Troubleshooting	109
General Tips	109
LCD Is Dark	109
Insufficient Signal Strength	109
Cannot Connect to Wi-Fi	110
Cannot Connect Through USB	110
Cannot Display the Home Page	111
Cannot Connect to the Mobile Broadband Network	112
GPS Doesn’t Seem to Be Available	112
Cannot Check for Updates	113
Technical Specifications	114
Radio Frequency and Electrical Specifications	114
Software Specifications	115
Environmental Specifications	116
Mechanical Specifications	117
Safety Information	118
Important Notice	118
Safety and Hazards	118
Proper Battery Use and Disposal	118
Regulatory Notices	120
Legal	122
Patents	122
Licenses	122
GNU General Public License (Version 2)	122
GNU General Public License (Version 3)	128
GNU Lesser General Public License (Version 2.1)	140
GNU Lesser General Public License (Version 3)	148
fontconfig License	151
libxml2 License	152
locapi License	153
pimd License	154
shadow License	155
ISC License	155
OpenSSL License	156
Original SSLeay License	157
Trademarks	158
Copyright	159
Limitation of Liability	159
Additional Information and Updates	159