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Netgear AC4000 User Manual - Page 135

Troubleshooting, Nighthawk X6S AC4000 Tri-Band WiFi Router, The ADVANCED Home displays.

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Nighthawk X6S AC4000 Tri-Band WiFi Router A login window opens. 4. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 5. Click the ADVANCED tab. The ADVANCED Home page displays. 6. Check to see that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did not obtain an IP address from your ISP. If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network. For more information, see Sequence to Restart Your Network on page 132. If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following: • Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login. • If your ISP requires a login, the login name and password might be set incorrectly. • Your ISP might check for your computer's host name. Assign the computer host name of your ISP account as the account name on the Internet Setup page. • If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer's MAC address, do one of the following: - Inform your ISP that you bought a new network device and ask them to use the router's MAC address. - Configure your router to clone your computer's MAC address. If your router obtained an IP address, but your computer does not load any web pages from the Internet, it might be for one or more of the following reasons: • Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router's configuration, reboot your computer, and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation. • The router might not be configured as the TCP/IP gateway on your computer. If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection. Other browsers provide similar options. Troubleshooting 135

Section	Page
Contents	3
1. Hardware Setup	8
Unpack Your Router	9
Top View	9
LEDs and Buttons on the Top Panel	10
Rear Panel	11
Label	12
Position Your Router	12
Cable Your Router	13
Turn the LEDs On or Off or Disable LED Blinking	14
Turn the LEDs On or Off Using the LED On/Off Switch	14
Disable or Enable LED Blinking or Turn Off LEDs	14
2. Connect to the Network and Access the Router	16
Connect to the Network	17
Wired Connection	17
WiFi Connection	17
WiFi Connection Using WPS	17
Types of Logins	18
Use a Web Browser to Access the Router	18
Automatic Internet Setup	18
Log In to the Router	19
Install the Router With the NETGEAR Up App	20
Change the Language	20
Access the Router With the NETGEAR genie App	21
3. Specify Your Internet Settings	22
Use the Internet Setup Wizard	23
Manually Set Up the Internet Connection	23
Specify an Internet Connection Without a Login	23
Specify an Internet Connection That Uses a Login	24
Specify IPv6 Internet Connections	25
Requirements for Entering IPv6 Addresses	26
Use Auto Config for an IPv6 Internet Connection	27
Use Auto Detect for an IPv6 Internet Connection	28
Set Up an IPv6 6to4 Tunnel Internet Connection	29
Set Up an IPv6 6rd Internet Connection	30
Set Up an IPv6 Pass Through Internet Connection	31
Set Up an IPv6 Fixed Internet Connection	32
Set Up an IPv6 DHCP Internet Connection	33
Set Up an IPv6 PPPoE Internet Connection	34
Change the MTU Size	35
4. Control Access to the Internet	38
Set Up Parental Controls	39
Allow or Block Access to Your Network	40
Use Keywords to Block Internet Sites	41
Block Services From the Internet	42
Delete Keywords From the Blocked List	43
Avoid Blocking on a Trusted Computer	43
Manage Network Access Control Lists	44
Schedule When to Block Internet Sites and Services	44
Set Up Security Event Email Notifications	45
5. Network Settings	47
View or Change WAN Settings	48
Set Up a Default DMZ Server	49
Change the Router’s Device Name	49
Change the LAN TCP/IP Settings	50
Specify the IP Addresses That the Router Assigns	51
Disable the DHCP Server Feature in the Router	52
Manage Reserved LAN IP Addresses	53
Reserve an IP Address	53
Edit a Reserved IP Address	54
Delete a Reserved IP Address Entry	54
Use the WPS Wizard for WiFi Connections	55
Specify Basic WiFi Settings	55
Change the WiFi Mbps Settings	57
Change the WiFi Password or Security Level	57
Set Up a Guest WiFi Network	58
Control the WiFi Radios	59
Use the WiFi On/Off Button	59
Enable or Disable the WiFi Radios	59
Set Up a WiFi Schedule	60
Specify WPS Settings	60
Use the Router as a WiFi Access Point	61
Set Up a Bridge for a Port Group or VLAN Tag Group	62
Set Up a Bridge for a Port Group	62
Set Up a Bridge for a VLAN Tag Group	63
Set Up an IPTV Port to Lease an Intranet Port	64
Custom Static Routes	65
Set Up a Static Route	66
Edit a Static Route	67
Delete a Static Route	67
Ethernet Port Aggregation	68
Set Up Ethernet Port Aggregation	68
View Ethernet Port Aggregation Status	69
Change the Router Configuration for Ethernet Port Aggregation	69
Improve Network Connections With Universal Plug and Play	70
6. Manage Your Network	72
Update the Router Firmware	73
Check for New Firmware and Update the Router	73
Manually Upload Firmware to the Router	74
Change the admin Password and Enable Password Recovery	74
Set Up admin Password Recovery	75
Recover the admin Password	76
View Router Status	76
Display Internet Port Statistics	77
Check the Internet Connection Status	78
View and Manage Logs of Router Activity	78
View Devices Currently on the Network	79
Monitor Internet Traffic	80
Manage the Router Configuration File	81
Back Up Settings	81
Erase the Current Configuration Settings	81
Restore Configuration Settings	82
Remote Access	82
Set Up Remote Management	83
Use Remote Access	83
Remotely Access Your Router Using the genie App	84
7. Share USB Storage Devices Attached to the Router	85
USB Device Requirements	86
Connect a USB Storage Device to the Router	86
Access a Storage Device Connected to the Router From a Windows Computer	87
Map a USB Device to a Windows Network Drive	87
Access a Storage Device That Is Connected to the Router From a Mac	88
Back Up Windows Computers With ReadySHARE Vault	88
Back Up Mac Computers With Time Machine	89
Set Up a USB Hard Drive on a Mac	89
Prepare to Back Up a Large Amount of Data	89
Use Time Machine to Back Up Onto a USB Hard Disk	90
Use FTP Within the Network	91
View or Change Network Folders on a Storage Device	92
Add a Network Folder on a USB Storage Device	92
Edit a Network Folder on a USB Storage Device	93
Safely Remove a USB Storage Device	94
8. Use Dynamic DNS to Access USB Storage Devices Through the Internet	95
Set Up and Manage Dynamic DNS	96
Set Up FTP Access Through the Internet	96
Your Personal FTP Server	97
Set Up Your Personal FTP Server	97
Set Up a New Dynamic DNS Account	97
Specify a DNS Account That You Already Created	98
Change the Dynamic DNS Settings	99
Access USB Storage Devices Through the Internet	100
Remotely Access a USB Device Using ReadyCLOUD	100
Create a ReadyCLOUD Account	100
Register Your Router With ReadyCLOUD	100
9. Use the Router as a Media Server	102
Specify ReadyDLNA Media Server Settings	103
Play Music From a Storage Device With iTunes Server	103
Set Up the Router’s iTunes Server With iTunes	104
Set Up the Router’s iTunes Server With the Remote App	105
Set Up the Router to Work With TiVo	106
10. Share a USB Printer	107
Install the Printer Driver and Cable the Printer	108
Download the ReadySHARE Printer Utility	108
Install the ReadySHARE Printer Utility	109
Print Using the NETGEAR USB Control Center	110
11. Use VPN to Access Your Network	111
Set Up a VPN Connection	112
Specify VPN Service in the Router	112
Install OpenVPN Software	113
Install OpenVPN Software on Your Windows Computer	113
Install OpenVPN Software on Your Mac Computer	116
Install OpenVPN Software on an iOS Device	116
Install OpenVPN Software on an Android Device	117
Use a VPN Tunnel on Your Windows Computer	118
Use VPN to Access the Router’s USB Device and Media	120
Use VPN to Access Your Internet Service at Home	120
Set Up VPN Client Internet Access in the Router	121
Block VPN Client Internet Access in the Router	121
Use a VPN Tunnel to Access Your Internet Service at Home	122
12. Customize Internet Traffic Rules for Ports	123
Port Forwarding to a Local Server	124
Set Up Port Forwarding to a Local Server	124
Add a Custom Port Forwarding Service	125
Edit a Port Forwarding Service	125
Delete a Port Forwarding Entry	126
Application Example: Make a Local Web Server Public	126
How the Router Implements the Port Forwarding Rule	127
Port Triggering	127
Add a Port Triggering Service	128
Enable Port Triggering	129
Application Example: Port Triggering for Internet Relay Chat	129
13. Troubleshooting	131
Quick Tips	132
Sequence to Restart Your Network	132
Check Ethernet Cable Connections	132
WiFi Settings	132
Network Settings	132
Troubleshoot With the LEDs	132
Standard LED Behavior When the Router Is Powered On	133
Power LED Is Off or Blinking	133
LEDs Never Turn Off	133
Internet or Ethernet Port LEDs Are Off	133
WiFi LED Is Off	134
You Cannot Log In to the Router	134
You Cannot Access the Internet	134
Troubleshoot Internet Browsing	136
Changes Are Not Saved	136
Troubleshoot WiFi Connectivity	136
Troubleshoot Your Network Using the Ping Utility	137
Test the LAN Path to Your Router	137
Test the Path From Your Computer to a Remote Device	138
Troubleshoot 404 Error Message When Trying to Log In to Plex Account	138
14. Supplemental Information	139
Factory Settings	140

Match case Limit results 1 per page

A login window opens.

Enter the router user name and password.

The user name is

admin

. The default password is

password

. The user name and password are

case-sensitive.

The BASIC Home page displays.

Click the

ADVANCED

tab.

The ADVANCED Home page displays.

Check to see that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did not

obtain an IP address from your ISP.

If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to

recognize your new router by restarting your network. For more information, see

Sequence to Restart Your

Network

on page 132.

If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:

•

Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP

over Ethernet (PPPoE) or some other type of login.

•

If your ISP requires a login, the login name and password might be set incorrectly.

•

Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account

as the account name on the Internet Setup page.

•

If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s

MAC address, do one of the following:

Inform your ISP that you bought a new network device and ask them to use the router’s MAC address.

Configure your router to clone your computer’s MAC address.

If your router obtained an IP address, but your computer does not load any web pages from the Internet, it might

be for one or more of the following reasons:

•

Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric

IP addresses.Typically, your ISP provides the addresses of one or two DNS servers for your use. If you

entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address.

You can configure your computer manually with DNS addresses, as explained in your operating system

documentation.

•

The router might not be configured as the TCP/IP gateway on your computer.

If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway

address.

•

You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run

that software after installing your router.You might need to go to Internet Explorer and select

Tools >

Internet Options

, click the

Connections

tab, and select

Never dial a connection

. Other browsers provide

similar options.

Troubleshooting

135

Nighthawk X6S AC4000 Tri-Band WiFi Router