Netgear CG3000-1STAUS CG3000-1STAUS Telephony Guide - Page 4

The Optus Commitment Our guarantee to you Our commitment* is to aim to bring you the most reliable phone service in Australia. We guarantee to keep our appointments There's nothing more frustrating than waiting around for a service call. That's why, when you make an appointment for an Optus technician to call at your premises, to either install your service or repair a fault, we guarantee we'll arrive within the agreed time frame. Naturally, if there are emergencies or hitches that are out of our control (such as extreme weather conditions) it may be necessary for you or Optus to reschedule the appointment. If this happens, we commit to providing you with reasonable notice of the change. We guarantee the time of your connection When you request to be connected to Optus Local, we guarantee your connection will be made within 5 working days of the installation date you requested or within 2 days if the service can be automatically connected. In the event that Optus needs to meet other requirements such as local government regulations or permission to cross another person's land, or you agree to waive your customer service guarantee rights due to a special offer or plan, your connection may take a little longer. In this case, we guarantee to complete your connection by an agreed date. 2 The optus commitment 4114645E 0411 166323.indd 2 7/04/11 10:40 AM