Netgear CG3000-1STAUS CG3000-1STAUS Telephony Guide - Page 5

We guarantee repairs will be made quickly If you have a service fault, and your property is in the metropolitan area, Optus guarantees to repair the fault by the end of the first working day after you reported it. We guarantee our customer service In the unlikely event that the performance standards for the phone services that we supply are not met, you may be entitled to compensation under the Customer Service Guarantee. This could cover delays in installation, late appointments, inability to use selected phone features or inability to make or receive calls. The level of your compensation is calculated on each working day of delay exceeding the guaranteed maximum period. If the delay extends beyond 5 working days, the per day amount is increased. There are exemptions for situations out of Optus' control. In some circumstances, you may waive your rights to the Customer Service Guarantee. If you have any questions about the Optus Commitment*, please call our friendly Optus Customer Service team on 133 937. The Australian Communications and Media Authority (ACMA) can also provide you with additional information on the Customer Service Guarantee. *The Optus Commitment covers the Standard Phone Service, which is your phone line, Call Barring, Call Waiting, Call Divert, Calling Number Display and Calling Number Display Suppression. 4114645E 0411 166323.indd 3 The optus commitment 3 7/04/11 10:40 AM