Netgear CM2050V Installation Guide - Page 2

Start here 1. Turn off and disconnect existing modems and routers. If you are replacing a modem that is currently connected in your home, unplug the modem and plug the new cable modem into the same outlet. 2. Use a coaxial cable to connect the cable port on the cable modem to a cable wall outlet. Coaxial cable Optional phone Make sure that the cable is tightly connected. We recommend that you connect your cable modem directly to a cable wall outlet. If you must share the connection, use a 3.5dB (1 to 2) splitter. 3. If you have Xfinity Voice, connect your phone to the Tel 1 port on the cable modem with the phone cable. If you subscribed to two phone lines, connect the other phone to the Tel 2 port. Note: The Tel 2 port only works for a two-phone line subscription. 4. Connect the power adapter to the cable modem and plug the power adapter into an electrical outlet. The cable modem might reset multiple times when it is powered on. 5. Wait for the Online LED to light solid white. This process might take up to 10 minutes. When the cable modem comes online, the Online LED stops blinking and lights solid white. After 10 minutes, if the Online LED doesn't light solid, make sure that the cable outlet is working or call your Internet service provider (ISP) to make sure you have service. Note: When the Online LED lights solid, your cable modem is not connected to the Internet yet. You must connect a router or computer to your cable modem and then activate your cable modem with your cable Internet provider. 6. Connect a router to your cable modem. Cable modem WiFi router 90° 90° - MAC address - MTA MAC address 8. Activate your Internet service: a. Close all web browsers. b. Launch a web browser. You are redirected to the Xfinity self-activation page. If you are not redirected to the Xfinity self-activation page, visit xfinity.com/activate. c. Provide your Xfinity credentials and complete the self-activation process. This process might take up to 10 minutes, during which the cable modem reboots twice. If you're unable to activate your Xfinity Internet service using the self-activation page, call Xfinity customer service at 1-800-XFINITY (1-800-934-6489). a. Connect the Ethernet port on the cable modem to the WAN or Internet port on the router b. Power on the router. c. Connect your computer or mobile device to the router. 7. Collect this information about your Internet service and the cable modem: • Your Xfinity account number and the personal information associated with your Xfinity account (you need one of the following): - Mobile phone number - Xfinity user name and password • The following information from the cable modem label: - Model number, which is CM2050V - Serial number NETGEAR, Inc. 350 East Plumeria Drive San Jose, CA 95134, USA NETGEAR INTERNATIONAL LTD Floor 1, Building 3 University Technology Centre Curraheen Road, Cork, T12EF21, Ireland April 2020